iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%69+9.8Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#88 of 113 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 22%
4.9★★★★★72 Google reviews · 24 photos
94%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$1.1ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, clear communication, and clean work environments. Services range from drain snaking and leak detection to HVAC installations and fixture replacements, with reviewers noting fair pricing and thorough explanations of repairs. One recurring criticism involves high charges for simple tasks, such as a faucet replacement costing over a thousand dollars, which some customers found excessive relative to the labor involved.
Google rating: 4.9 out of 5 from 72 reviews (94% five-star).
Reviews on this page: 72 Google reviews (56 with written comments, 3 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 22, 2026.
Service: HVAC Contractor serving Fair Lawn, New Jersey.
Data from Google, last updated October 28, 2026.
Score profile vs other HVAC contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
1-800-Plumber +AirHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1-800-Plumber +Air: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1-800-Plumber +Air: 90/100 on this factor. Category median: 93.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1-800-Plumber +Air: 69/100 on this factor. Category median: 100.B
69
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1-800-Plumber +Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1-800-Plumber +Air: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
4.9of 5
5 stars6894%
4 stars23%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 56 written reviews
96%praise
Praise13296%
Complaints54%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price1126%
Reasonable2662%
Overpriced37%
Not sure25%
$1.1k+226% vs typical HVAC contractors
Middle half of what 30 customers paid ($383–$2.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2921%
Speed & response2820%
Would recommend2418%
Quality & results1914%
Price & value1511%
Communication139%
Honesty & trust97%
What customers talk about
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Efficient, knowledgeable, hard working and very professional.”
“Clean, efficient work by Michael to replace shower valve and main line pipe.”
“I really recommend this company for all your needs.”
“He did an excellent job, and I’m very satisfied with his work.”
“…he process of sewer line replacement he helped me the whole time at a reasonable price!…”
“It is probably not fair to call them thieves, but that was my thought when they gave me the bill.”
“On time,kept me informed, provides detail id iaaue and remedy.”
“I have found it more and more difficult to find good reliable service providers.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 1-800-Plumber +Air for 8 kinds of job. Pick one to see what they paid and said.
Carl2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
On time,kept me informed, provides detail id iaaue and remedy. Clean up when finished. I would recommend them!
anthony1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great guys worked hard and fixed a very bad gutter leak job well done excellent personality
Paid $2,000+
Marcella5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The technician was great. He installed a baseboard radiator and advised that I call in October once the weather was colder. I loved the service he was friendly and efficient.
Paid $200–400Reasonable priceService not listed
Mark11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I hired this company for a brand new HVAC AC/Furnace installation. I compared them to a number of other companies and decided on them based on their: willingness to negotiate down to a fair price, excellent communication, prior reviews, and brand of HVAC they partner with. The work was done in the time allotted, the…
Paid $2,000+Reasonable priceService not listed
Susan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Micheal and Justino was thorough, clear with explanation and cleaned up afterwards. They were excellent.
Paid $200–400Great priceToilet repair
Lauren6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
These guys were great, we noticed a leak near our kitchen island, they immediately identified the source of the issue, and not only fixed it immediately but showed me where the issue stemmed from and how to prevent it from happening in the future. Reliable and honest guys!
josh is the best plumber ive ever seen from snaking my drain line out to helping me go through the process of sewer line replacement he helped me the whole time at a reasonable price! josh is the best guy out there call him and 1800 if you ever have a drain back up or stoppage or even an emergency drain call he is my guy and i hope he will be yours. + He is a handsome guy too
Jeffrey, thanks for the five-star review. We are delighted Josh guided you through the drain and sewer work, provided steady support, and kept things reasonably priced. Your recommendation means a lot, and the compliment made us smile. We look forward to helping you again whenever needed.
Scott Pass8 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Clean, efficient work by Michael to replace shower valve and main line pipe.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Scott, we appreciate your five-star rating. It’s great to hear Michael handled the shower valve and main line pipe replacement with tidy, efficient work. Thank you for sharing your experience, we look forward to assisting you again.
P b (Pam)11 reviewsiTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
Pam, thank you for your kind rating. We are glad you found our service very nice and appreciate you sharing that. We look forward to the opportunity to serve you again.
Christian .M2 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
We're delighted Josh and Justin left such a positive impression. Your five-star feedback means a lot to our team. We look forward to the chance to serve you again.
Yoryi El Pupy7 reviewsiTotal number of Google reviews Yoryi has written across all businesses on Google Maps, not just this one.
Yoryi, muchas gracias por las cinco estrellas. Nos alegra saber que pudimos solucionar el problema en cuestión de segundos. Apreciamos mucho tu comentario y la confianza. Contamos con gusto con tu preferencia en el futuro.
Carl Hildner2 reviewsiTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
Carl, thank you for the five-star review. We’re happy to hear our team arrived on time, kept you informed, explained the issue and the solution, and left the area clean. Your recommendation means a lot and we look forward to helping you again.
Christina Flowers10 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Christina, we are glad we could help on short notice and that things worked out. Thank you for the four-star review and for sharing your experience. We appreciate your trust and look forward to assisting you again.
Sonia KLocal Guide · 35 reviewsiTotal number of Google reviews Sonia has written across all businesses on Google Maps, not just this one.
Michael and Josh both did an excellent. Job, they arrived gave me a fair price and provided the job completely in a very Timely manner. Super professional leaving my house very clean. I highly recommend these guys.
Jai Lingampalli2 reviewsiTotal number of Google reviews Jai has written across all businesses on Google Maps, not just this one.
excellent work from start to finish
I highly recommend 1-800 Plumber+Air
Response from the owner · a month ago
Jai, we are thrilled you had an excellent experience from start to finish and appreciate your recommendation of 1-800 Plumber+Air. Your feedback brightens our team's day and motivates us to keep delivering great service.
anthony francisco1 reviewiTotal number of Google reviews anthony has written across all businesses on Google Maps, not just this one.
Great guys worked hard and fixed a very bad gutter leak job well done excellent personality
Price: $2,000+
Response from the owner · a month ago
Anthony, thanks for the great feedback. It means a lot to hear our team worked hard, resolved that difficult gutter leak, and left a positive impression. We appreciate you sharing your experience and look forward to helping again.
