Analyzing 6,871,7626.9M ReviewsFor 19,43719.4K Experts

Experts Reviews · Company report
1-800-Plumber +Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%69+9.8Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

1-800-Plumber +Air

Fair Lawn, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #88Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 72 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1-800-Plumber +Air is better than 89% of HVAC contractors.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1-800-Plumber +Air is better than 90% of HVAC contractors.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1-800-Plumber +Air is better than —% of HVAC contractors.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1-800-Plumber +Air is better than 69% of HVAC contractors.B
69
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1-800-Plumber +Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1-800-Plumber +Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired 1-800-Plumber +Air for 8 kinds of job.

1-800-Plumber +Air for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$57–$478
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 7 Google reviews tagged “Plumbing leak detection”

Jeffrey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

josh is the best plumber ive ever seen from snaking my drain line out to helping me go through the process of sewer line replacement he helped me the whole time at a reasonable price! josh is the best guy out there call him and 1800 if you ever have a drain back up or stoppage or even an emergency drain call he is…

Great priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Carl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

On time,kept me informed, provides detail id iaaue and remedy. Clean up when finished. I would recommend them!

Paid $1,800–2,000Reasonable pricePlumbing leak detectionPlumbing pipe repair
Lin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have a tricky problem. Water was leaking and dripping through a fire alarm in the basement with no obvious water damage anywhere else in the house. I put a request on Thumbtack. They called me pretty fast and scheduled me and came within two hours the same day. They explained everything very well, had to cut a…

Customer photo from Lin's review
Paid $400–600Reasonable pricePlumbing leak detection
Angela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

After discovering a leak in my basement, I called 1-800 plumber and they responded quickly. Orlando arrived the next day and worked until he found a cracked pipe in the wall on the first floor of my home which led to the basement. He And Felix worked carefully and efficiently for hours to fix it. I give 1-800 plumber 5 stars plus.

Paid $2,000+Not surePlumbing leak detectionPlumbing pipe repair
Debra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

From my first call to this company, one, 800 plumbers it was very pleasant I dealt with April in the office. She was like having a best friend or a family member. The way she spoke to you, Sam. The owner was excellent. Returned my call answer all of my questions worked with me. He was amazing Orlando who came to do…

Paid $1,000+Great pricePlumbing leak detectionOutdoor plumbing system repair
Rabah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had a burst pipe that caused water to leak into our kitchen and family room walls and down into the basement. We had no idea where it was coming from, so we called 1-800-Plumber, and a technician arrived within an hour. I was immediately impressed by their professionalism—they cleaned their shoes on a mat they…

Great pricePlumbing leak detectionPlumbing pipe repair
Cyd3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $200–400OverpricedPlumbing leak detection

Price

$1.1k+226% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 62%Overpriced 7%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair8$176–$517
Plumbing leak detection7$57–$478
Plumbing pipe repair7$251–$1.2k
Water heater installation6$1.2k–$2.8k
Shower installation3—
Plumbing leak repair3—
Outdoor plumbing system repair2—
Sewer repair2—

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