Tax preparation service · Seattle, WA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%89+21.6Value 14%82+11.6Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 51%
4.9★★★★★195 Google reviews · 6 photos
92%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite clear communication, professional demeanor, and informative consultations as primary benefits of the tax preparation and bookkeeping services. The high rating reflects satisfaction with staff knowledge and helpfulness during initial meetings. However, lower-rated reviews highlight significant issues with service delivery, including long delays in assigning preparers, inconsistent bookkeeping support, and high upfront costs compared to local alternatives.
Google rating: 4.9 out of 5 from 195 reviews (92% five-star).
Reviews on this page: 195 Google reviews (99 with written comments, 3 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 17, 2026.
Service: Tax Service serving Seattle, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
1-800AccountantTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1-800Accountant: 86/100 on this factor. Category median: 87.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1-800Accountant: 89/100 on this factor. Category median: 85.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1-800Accountant: 82/100 on this factor. Category median: 100.A
82
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1-800Accountant: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1-800Accountant: 100/100 on this factor. Category median: 71.A
100
Bar = this company · dark tick = category median.
Star ratings
195 Google reviews we collected
4.9of 5
5 stars17992%
4 stars126%
3 stars11%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 99 written reviews
93%praise
Praise8393%
Complaints67%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1919%
Reasonable5758%
Overpriced33%
Not sure2020%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3944%
Quality & results1719%
Communication1719%
Speed & response67%
Price & value67%
Honesty & trust22%
Would recommend22%
What customers talk about
We read 99 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Michelle was delightful to talk to she was very knowledgeable made sure I understood everything she was sharing.”
“My accountant did a great job looking for ways to save me money on my taxes.”
“Good luck trying to get a refund when you realize the service is horrible.”
“He helped me and answered all of my questions and reassured me that I was in good hands.”
“She was exceptional, competent, well informed, intuitive of my primary concerns, able to succinctly, effectively and efficiently address all my questions.”
“I had a free consultation as part of a LegalZoom purchase and was not disappointed.”
“Very helpful and accessible, but the services are too expensive!”
“I genuinely appreciated their professionalism, empathy, and willingness to help.”
“…kkeeping and they walk you through it all fairly quick and easy would definitely recommend if you are a new business starting out.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 1-800Accountant for 2 kinds of job. Pick one to see what they paid and said.
Sandra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
She was exceptional, competent, well informed, intuitive of my primary concerns, able to succinctly, effectively and efficiently address all my questions.
121LogisticsLLC2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Just starting out and the intro meeting answered all my initial questions. Looking forward to leveraging all the services they have to offer.
Business tax servicesAccounting services
Timothy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I enjoyed interacting with the jovial, and very Seasoned Senior Citizen. He helped me and answered all of my questions and reassured me that I was in good hands. I needed legal help to start my two Trusts, as part of the structing of my MESS and that LegalZoom would add Value and Savings in establishing my…
Arzell4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mr. Isaac Cruz was very professional. Helped me to understand the process and the business process. Which will help my small business!
Reasonable priceBusiness tax services
Eric7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Michelle was delightful to talk to she was very knowledgeable made sure I understood everything she was sharing. Thanks Michelle!
Business tax servicesAccounting services
BrianLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a great experience during my initial call with 1-800Accountant. The representative was extremely personable, took the time to listen, and related to my concerns in a way that made me feel heard rather than judged. They made what could have been an intimidating conversation feel comfortable and productive. I…
She was exceptional, competent, well informed, intuitive of my primary concerns, able to succinctly, effectively and efficiently address all my questions.
Price assessment: Reasonable price
Services: Business tax services, Accounting services
Response from the owner · a week ago
Thank you, Sandi! We're thrilled to hear you had such a positive experience. Our team strives to provide exceptional service and address all your concerns effectively. Your feedback is greatly appreciated!
Brittany McBride9 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
My accountant did a great job looking for ways to save me money on my taxes.
Services: Business tax services
Response from the owner · 2 weeks ago
Thank you, Brittany! We're thrilled to hear your accountant provided valuable insights for your tax savings. We strive to deliver exceptional service and support to our clients. Your feedback means a lot to us!
greg osthus4 reviewsiTotal number of Google reviews greg has written across all businesses on Google Maps, not just this one.
Thanks, Greg! We’re thrilled to hear you found our service informative. Your feedback motivates us to keep providing valuable support. Looking forward to assisting you again!
121LogisticsLLC2 reviewsiTotal number of Google reviews 121LogisticsLLC has written across all businesses on Google Maps, not just this one.
Just starting out and the intro meeting answered all my initial questions. Looking forward to leveraging all the services they have to offer.
Services: Business tax services, Accounting services
Response from the owner · 2 weeks ago
Thank you for your fantastic review! We're thrilled to hear that the intro meeting was helpful for you. Excited to support you on your journey and provide all the services you need to succeed!
Jared ColahanLocal Guide · 72 reviewsiTotal number of Google reviews Jared has written across all businesses on Google Maps, not just this one.
Services: Business tax services, Accounting services
Response from the owner · 2 weeks ago
Thanks for the shoutout, Jared! We're thrilled to hear you had a great experience with Mike. Our team is here to make tax season as smooth as possible. We appreciate your support!
Visual Vibes2 reviewsiTotal number of Google reviews Visual has written across all businesses on Google Maps, not just this one.
Thank you for your fantastic feedback, Visual Vibes! We're glad to hear that our team provided clear explanations of our services. Your satisfaction is our priority, and we appreciate your support!
Timothy Mason7 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
I enjoyed interacting with the jovial, and very Seasoned Senior Citizen. He helped me and answered all of my questions and reassured me that I was in good hands. I needed legal help to start my two Trusts, as part of the structing of my MESS and that LegalZoom would add Value and Savings in establishing my business and personal journey. My CPA support will be a Valueable asset in setting up my LLCs, tracking the business finances and identifying Tax Breaks and More!
Price assessment: Reasonable price
Services: Business tax services, Accounting services
Response from the owner · a month ago
Thank you, Timothy! We're thrilled to hear about your positive experience and the support you received. It's great to know our team made a difference in your journey. We're here to help you every step of the way as you set up your trusts and LLCs!
Arzell Jackson4 reviewsiTotal number of Google reviews Arzell has written across all businesses on Google Maps, not just this one.
Mr. Isaac Cruz was very professional. Helped me to understand the process and the business process. Which will help my small business!
Price assessment: Reasonable price
Services: Business tax services
Response from the owner · 3 weeks ago
Hi Arzell, thank you for the kind words and for being a customer! 1-800Accountant's goal is to provide an exceptional experience to business owners, and we appreciate the time you gave out of your day to provide us with feedback.
Maria Lourdes R. Cruz2 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Thank you for your feedback, Maria Lourdes! We're glad to hear you found our insights helpful. Your satisfaction is important to us, and we appreciate your support. If there's anything more we can do for you, just let us know!
Rick Baldwin2 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Great thanks looking forward to a growing relationship
Price assessment: Not sure
Services: Business tax services, Accounting services
Response from the owner · a month ago
Thank you so much for the wonderful review, Rick! We are equally thrilled about building a strong, long-term partnership with you and truly appreciate your trust and business. Here’s to growing together for years to come!
