Cell phone store · Odessa, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%72+45.7Reliability 28%77+21.7Replies to reviews 8%100+8.2Experts Score= 76Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 31 apple repair servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.6★★★★★103 Google reviews · 24 photos
86%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite quick turnaround times, often completing repairs within thirty minutes, and reasonable pricing for services like battery replacements, screen fixes, and camera repairs. However, several low-star reviews describe issues with work quality, such as uncleaned camera lenses or malfunctioning Face ID, and cite a lack of effective warranty coverage for recurring problems.
Google rating: 4.6 out of 5 from 103 reviews (86% five-star).
Reviews on this page: 103 Google reviews (90 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: June 27, 2026.
Service: Apple Repair Service serving Odessa, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other apple repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
This companyApple Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.#1 Cell Phone Repair | Phone & Gadget Repair | iPhone Repair | Samsung Repair | Laptop Repair | Phone Accessories: 72/100 on this factor. Category median: 92.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.#1 Cell Phone Repair | Phone & Gadget Repair | iPhone Repair | Samsung Repair | Laptop Repair | Phone Accessories: 77/100 on this factor. Category median: 90.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.#1 Cell Phone Repair | Phone & Gadget Repair | iPhone Repair | Samsung Repair | Laptop Repair | Phone Accessories: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.#1 Cell Phone Repair | Phone & Gadget Repair | iPhone Repair | Samsung Repair | Laptop Repair | Phone Accessories: 100/100 on this factor. Category median: 72.A
100
Bar = this company · dark tick = category median.
Star ratings
103 Google reviews we collected
4.6of 5
5 stars8986%
4 stars22%
3 stars33%
2 stars00%
1 star99%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
93%praise
Praise8893%
Complaints77%
Topic share
How often each topic comes up in the written reviews
6topics
Speed & response2223%
Quality & results1819%
Price & value1718%
Staff & attitude1516%
Honesty & trust1213%
Would recommend1112%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have taken several iPhones to Rex and everytime he fixes the issue immediately in great turn around time, usually 10minutes or less.”
“Call or stop by today for some of the best quality work and excellent customer service.”
“…ra lens inside wasn’t even cleaned can’t take pictures portrait , and damaged Face ID recognition had took my recipt insisted that it expired a week…”
“Bring the phone hare he vigilantly diagnose the problem and fixed it very reasonably price highly recommend”
“Don’t recomend this place at all not worth it”
“Fast friendly service and quality work I high recommend”
“Honest people,Good seller,like to come to this place.”
“Love the customer service and the price was reasonable, I recommend this place”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RyanLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My phone needs a new battery and the charging port needed cleaning.. he fixed both issues under 20 minutes and sold me a case/screen protector for a small discount..
Couldn’t be happier!!
Emilie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great customer service. Honest work. Detailed knowledge about issues and how to fix for your devices. I have taken several iPhones to Rex and everytime he fixes the issue immediately in great turn around time, usually 10minutes or less. If parts need to be ordered for your device he specifies exactly what issue is…
jesse9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Bring the phone hare he vigilantly diagnose the problem and fixed it very reasonably price highly recommend
Lorissa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
I went to get a i phone 14 plus screen replacement, with one slight drop not even a foot from the ground it cracked not only the screen protector but the replacement from which I purchased. Very cheapy quality. Not only that my screen is a slight pink and the front camera now shows blurry. Called and told him the…
Michael1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★
Had my phone fixed here , total bad work , camera lens inside wasn’t even cleaned can’t take pictures portrait , and damaged Face ID recognition had took my recipt insisted that it expired a week after been 3-4 months later regret have coming to this place phone battery had messed up , and same problems since the…
Michael4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★
They are very respectful but I had my i phone 12 pro Max screen replaced , my face recognition stopped working and my face camera looks all blurry wish it would have not gone to that problem due to the fact that my phone isn’t even 5 months old… reply … ok will do and I do in fact have recipt I had asked y’all will be there once I’m off work
My phone needs a new battery and the charging port needed cleaning.. he fixed both issues under 20 minutes and sold me a case/screen protector for a small discount..
Couldn’t be happier!!
Response from the owner · 3 months ago
Thank you for your kind feedback. We’re glad to hear your phone battery issue and charging port cleaning were resolved quickly and efficiently.
Emilie Salinas2 reviewsiTotal number of Google reviews Emilie has written across all businesses on Google Maps, not just this one.
Great customer service. Honest work. Detailed knowledge about issues and how to fix for your devices. I have taken several iPhones to Rex and everytime he fixes the issue immediately in great turn around time, usually 10minutes or less. If parts need to be ordered for your device he specifies exactly what issue is and cost of part with labor. He is reasonable and very knowledgeable. He also does phone screen replacements, cell phone charging port replacement, microphone replacement, and most other cell phone issues and repairs. He repairs computers and tablets as well. He also does photography, videography for all of your memorable events. Call or stop by today for some of the best quality work and excellent customer service. Thank you Rex!
Response from the owner · 5 months ago
Thank you for your detailed and kind feedback. We’re glad you’re happy with Rex’s honest, quick, and professional service. We truly appreciate your support!
Cristina Quezada1 reviewiTotal number of Google reviews Cristina has written across all businesses on Google Maps, not just this one.
Thank you for your review! We’re glad we could verify/authenticate your Samsung A14 successfully. If you need any further assistance, feel free to visit us again
Arnulfo Pantoja1 reviewiTotal number of Google reviews Arnulfo has written across all businesses on Google Maps, not just this one.
Thank you for 5 Star review! We’re glad we could get your phone sorted so quickly. Stop by anytime at #1 Cell Phone Repair, 2260 Linda Ave #202, Odessa, TX 79763 for all your phone and electronic needs!
Michael Long3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Hi Antonio, thank you for your great review! We’re glad to hear you were happy with our quick turnaround and friendly service. It was our pleasure to get your phone fixed in under 20 min—hope to see you again if you ever need our help!
Aldo Herrera3 reviewsiTotal number of Google reviews Aldo has written across all businesses on Google Maps, not just this one.
Hi Aldo, Thank you for 5 Star review! We’re delighted to hear you were happy with our service. We truly appreciate your support and look forward to serving you again soon!
Ernesto Carrasco2 reviewsiTotal number of Google reviews Ernesto has written across all businesses on Google Maps, not just this one.
Hi Ernesto, thank you for your great review! We’re glad to hear you were happy with our quick turnaround and friendly service. It was our pleasure to get your phone fixed in under an hour—hope to see you again if you ever need our help!
Aaron Rodriguez1 reviewiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
He fixed my n10plus camra in just 30 mnts highly recmended
Response from the owner · 11 months ago
Thank you so much, Minerva! 😊 We're glad we could get your Note 10 Plus camera working again so quickly. We really appreciate your recommendation and your trust in us. If you ever need help again, we’ll be happy to assist!
