Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
1st Choice Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty71−2.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

1st Choice Appliance Repair

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 98 appliance repair · 4.9★ from 477 Google reviews

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Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1st Choice Appliance Repair is better than 90% of appliance repair.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1st Choice Appliance Repair is better than 80% of appliance repair.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1st Choice Appliance Repair is better than 71% of appliance repair.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1st Choice Appliance Repair is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1st Choice Appliance Repair is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1st Choice Appliance Repair is better than 62% of appliance repair.B
62

Reviews for your job

Customers hired 1st Choice Appliance Repair for 8 kinds of job.

1st Choice Appliance Repair for dishwasher repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$119–$377
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Dishwasher repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 53
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 33 Google reviews tagged “Dishwasher repair” · showing 20

Megan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Kind, professional, quick!!

Dishwasher repair
Laurel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jim was an excellent tech. He got to the root of our problem with our dishwasher very quickly and was kind and honest. Absolutely recommend! We will be back for future appliance needs.

Paid $250–300Reasonable priceDishwasher repair
Kylie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience all around!

Paid $200–250Dishwasher repair
Jonathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fast service. Very efficient

Dishwasher repair
Breck5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Super professional, quick and did an excellent job fixing my dishwasher! Would absolutely call again!

Paid $50–100Reasonable priceDishwasher repair
MeganLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Had a wonderful experience using this service. Timely, affordable, and friendly!

Dishwasher repairStove & cooktop repair
Collette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Would highly recommend 1st choice, .Jim came out within hours, knew exactly what was wrong with our dishwasher and fixed it! Thank again Jim

Reasonable priceDishwasher repair
CCB11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Highly recommend 1st Choice! Jim Buza has given new life to a dishwasher and refrigerator I thought we would need to replace. Jim came out within hours, knew exactly what was wrong, had the parts and the price was on point! Thanks again, Jim—we appreciate you! The Bass Family

Great priceDishwasher repairRefrigerator/freezer repair
Erin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very responsive in terms of getting out to diagnose the issue quickly and locate part to repair as soon as possible. Also charges a reasonable fee.

Paid $250–300Reasonable priceDishwasher repair
Lauren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Easy to reach and schedule. Quick response time. Professional, honest service. While it’s not fun to need an appliance repaired, 1st Choice Appliance Repair made it painless and quick. I’ll use them again!

Dishwasher repair
lara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I have had 1st choice appliance repair out twice now to help with my dishwasher and they have been able to fix it. They are reliable, and quick to respond. We love supporting a family owned business.

Great priceDishwasher repair
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast service and answered all questions. Issue resolved quickly

Dishwasher repair
Caroline5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Fast, kind, fixed!!! Will use again!

Dishwasher repairRefrigerator/freezer repair
SherryLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service!! My dishwasher was repaired within 24 hours. Very professional and reasonably priced. Will definitely use them again when needed!

Dishwasher repair
loraine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team od 1st Choice were quick and efficient! Appt. was timely and Jim waa extremely knowledgeable. Highly recommend 1st choice appliance repair.

Dishwasher repair
BonnieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were super pleased with Jim Buza's responsiveness to work us into his schedule due to an OE error on our Samsung dishwasher. He is very knowledgeable and it took him no time to diagnose a water valve problem, locate a replacement part and install. We felt that costs for repair and parts was reasonable. Would…

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Kalyani1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been working with Jim since 2018 . He is punctual, works quickly and maintains a tidy work environment. He is professional and competent with reasonable charges. We recommend him for any appliance repair.

Dishwasher repairDryer repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
Johnny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience! Jim did the job right and was extremely knowledgeable.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Derek4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive and reasonably priced. Gets the job done!

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Elaine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service! Prompt response to calls/scheduling. Always called 30 minutes in advance to make sure service/repair was mutually convenient. Very professional, reasonably priced.

Dishwasher repairService not listed+ Responsiveness+ Punctuality+ Quality

Show more dishwasher repair reviews (13 more) →

Price

$303+12% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 52%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair55$132–$440
Dishwasher repair33$119–$377
Dryer repair30$176–$359
Washing machine repair29$126–$371
Refrigerator repair29$196–$435
Stove, cooktop & oven repair16$132–$421
Washer/dryer repair14$126–$340
Freezer repair10$158–$471

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