Megan McCarthy5 reviewsTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKind, professional, quick!!
- Services: Dishwasher repair
1st Choice Appliance Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty71−2.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#61 of 98 appliance repairPosition by Experts Score among all companies we track in this category. · better than 38%
4.9 ★★★★★ 477 Google reviews · 15 photos
97%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
$303typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
1st Choice Appliance Repair at a glance
Customers with a 4.9 rating from 477 reviews frequently praise the service for punctuality, efficient repairs, clear communication, and reasonable pricing for appliances like dryers, refrigerators, and ovens. Recurring themes highlight quick response times and thorough diagnostics. However, low-star reviews cite a common criticism regarding high diagnostic fees charged when repairs are not completed, alongside complaints about rude phone interactions and instances where initial fixes failed to resolve the underlying issue.
- Google rating: 4.9 out of 5 from 477 reviews (97% five-star).
- Reviews on this page: 477 Google reviews (433 with written comments, 7 with photos).
- Owner responses: the business replied to 8% of reviews.
- Most recent review: October 22, 2026.
- Service: Appliance Repair serving Nashville, Tennessee.
Data from Google, last updated November 3, 2026.
Score profile vs other appliance repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1st Choice Appliance Repair: 90/100 on this factor. Category median: 90.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1st Choice Appliance Repair: 80/100 on this factor. Category median: 86.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1st Choice Appliance Repair: 71/100 on this factor. Category median: 96.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1st Choice Appliance Repair: 100/100 on this factor. Category median: 97.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1st Choice Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1st Choice Appliance Repair: 62/100 on this factor. Category median: 90.B
62
Bar = this company · dark tick = category median.
Star ratings
477 Google reviews we collected
- 5 stars46297%
- 4 stars00%
- 3 stars10%
- 2 stars10%
- 1 star133%
Praise vs complaints
Phrases our text analysis found in 433 written reviews
- Praise1,00098%
- Complaints222%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2641%
- Reasonable3352%
- Overpriced23%
- Not sure23%
$303+12% vs typical appliance repair
Middle half of what 43 customers paid ($213–$403) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Speed & response32131%
- Staff & attitude19719%
- Would recommend15715%
- Quality & results13713%
- Price & value11211%
- Communication535%
- Honesty & trust454%
What customers talk about
We read 433 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Called ahead of time, arrived on time, thorough analysis, and clear communications.”
“On time, efficient, super nice and reasonably priced.”
“Bad attitude on the phone, find somewhere else to go.”
“I’m very grateful for the great service and highly recommend these folks.”
“Anyway, I highly recommend looking elsewhere for any repair you need done.”
“Very prompt, professionals and solved the problem in a cost effective manner, highly recommend!”
“Awful the guy just showed up and gave so called diagnostic and couldn't even give me the right model and serial number that written in the refrigerator.”
“My dryer was fixed quickly and efficiently and for a reasonable price.”
“The part being replaced was a very expensive computer panel and he assured me that if that didn't fix the problem he wouldn't charge me.”
“Jim was super knowledgeable, explained the issue and answered all my questions.”
“I left him a not happy voicemail, even though it was early he did not answer at the time nor did I expect him too.”
“So great to find reliable honest, upfront appliance repair man who did a great job.”
People customers mention
- Jim 54 reviews
- Alex 19 reviews
- Buza 8 reviews
- Samsung 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 1st Choice Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
MorganLocal Guide · 316 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Jim was professional, punctual, and fast! I repaired our oven in 30 min and was a delight to talk to. Highly recommend!
Paid $300–350Not sureOven repair
Nina9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Great service. Alex was prompt, courteous, knowledgeable, and highly skilled. My dryer was fixed quickly and efficiently and for a reasonable price. Would definitely recommend to others. Thank you!!
Paid $200–250Reasonable priceDryer repair
Loves4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very prompt, professionals and solved the problem in a cost effective manner, highly recommend!!
Paid $350–400Great priceStove, cooktop & oven repair
Rebecca12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Easy booking experience, Jim showed up during our given time frame and assessed and fixed the issue in under 30 minutes! Would definitely use them again.
Paid $250–300Reasonable priceOven repair
Christina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We were having trouble with our KitchenAid refrigerator and put out several requests to repair companies. 1st Choice was super responsive, and sent Jim out the next morning. He quickly diagnosed the issue and got the parts replaced and the fridge back up and running in about an hour. Jim was super knowledgeable,…
Paid $500+Reasonable priceRefrigerator/freezer repair
Guy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jim’s expertise was very valuable. He was friendly and the service was exceptional.
Paid $1–50Great priceWashing machine repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 55 | $132–$440 |
| Dishwasher repair | 33 | $119–$377 |
| Dryer repair | 30 | $176–$359 |
| Washing machine repair | 29 | $126–$371 |
| Refrigerator repair | 29 | $196–$435 |
| Stove, cooktop & oven repair | 16 | $132–$421 |
| Washer/dryer repair | 14 | $126–$340 |
| Freezer repair | 10 | $158–$471 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 477 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Sandra Magnano8 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had exceptional service with Jim. He did an amazing job fixing my dryer. I’m very grateful for the great service and highly recommend these folks.
- Services: Dryer repair
Will Hughes10 reviewsTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJim was our tech and he was outstanding. Called ahead of time, arrived on time, thorough analysis, and clear communications. Highly recommend.
Nate Smith1 reviewTotal number of Google reviews Nate has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely crushed it!! Ahead of schedule. Same day. 10/10 would recommend!!!!
- Services: Dryer repair
Mary Harris11 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOn time, efficient, super nice and reasonably priced. What more could you want.
Morgan MatensLocal Guide · 316 reviewsTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJim was professional, punctual, and fast! I repaired our oven in 30 min and was a delight to talk to. Highly recommend!
- Price assessment: Not sure
- Price: $300–350
- Services: Oven repair
- Repair wait time: 0–1 hr
Nina Martin9 reviewsTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service. Alex was prompt, courteous, knowledgeable, and highly skilled. My dryer was fixed quickly and efficiently and for a reasonable price. Would definitely recommend to others. Thank you!!
- Price assessment: Reasonable price
- Price: $200–250
- Services: Dryer repair
- Repair wait time: 0–1 hr
Michelle Nagy1 reviewTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJim was great! I was having a leak issue with my fridge. He came out quickly, immediately knew the issue was a clogged drain and had it fixed in less than 45 minutes. Will definitely call him if I have issues with appliances in the future!
- Price assessment: Reasonable price
- Services: Refrigerator/freezer repair
- Repair wait time: 0–1 hr
Loves the Ourdoors4 reviewsTotal number of Google reviews Loves has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery prompt, professionals and solved the problem in a cost effective manner, highly recommend!!
- Price assessment: Great price
- Price: $350–400
- Services: Stove, cooktop & oven repair
- Repair wait time: 0–1 hr
Rebecca Spain12 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasy booking experience, Jim showed up during our given time frame and assessed and fixed the issue in under 30 minutes! Would definitely use them again.
- Price assessment: Reasonable price
- Price: $250–300
- Services: Oven repair
- Repair wait time: 0–1 hr
Business details
- Address: 4235 Hillsboro Pike Ste 530, Nashville, TN 37215
- Phone: (931) 249-3222
- Website: 1stchoiceappliancerepairtn.com
- Service area: Nashville, TN