
Advance Appliance Services
“Joe was a great help in the issue I had with the refrigerator. Very knowledgeable, very friendly, very helpful. Just an awesome experience.” — Google review
We graded 10 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 43,896 Google reviews of 98 top-rated appliance repair nationwide; 10 of them in Nashville, TN. Updated November 3, 2026.
Pick the job — we re-rank companies by how customers rated that exact job.
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of appliance repair).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
|---|---|---|---|---|---|
| 1 | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAA– | 5.00 | $324 | |
| 2 | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AA– | 5.00 | $132 | |
| 3 | A 88How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%98+13.9Replies to reviews 7%87+6.2Craft & service penalty87−1.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.87 | $209 | |
| 4 | A 84How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty71−2.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AABAAB | 4.88 | $303 | |
| 5 | A 83How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty99−0.1Momentum penalty70−3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAABC | 4.91 | — | |
| 6 | A 80How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%77+10.9Replies to reviews 7%90+6.4Craft & service penalty88−1.2Momentum penalty90−1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | ABABAA | 4.83 | $384 | |
| 7 | B 71How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%80+22.6Replies to reviews 8%35+2.9Momentum penalty13−8.7Experts Score= 71Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––FD | 4.90 | — | |
| 8 | B 70How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%77+5.4Craft & service penalty87−1.3Momentum penalty57−4.3Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBAACB | 4.80 | $236 | |
| 9 | B 68How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%75+47.6Reliability 28%62+17.5Replies to reviews 8%58+4.8Momentum penalty78−2.2Experts Score= 68Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BB––BC | 4.77 | — | |
| 10 | B 67How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%58+14.1Value 14%62+8.8Replies to reviews 7%60+4.2Momentum penalty95−0.5Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BC–BAB | 4.75 | $200 |
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
|---|---|---|---|---|
| Refrigerator/freezer repair | $132 | $290 | $440 | 96% |
| Washing machine repair | $126 | $240 | $371 | 98% |
| Dryer repair | $176 | $271 | $359 | 97% |
| Dishwasher repair | $119 | $221 | $377 | 96% |
| Stove, cooktop & oven repair | $132 | $265 | $421 | 96% |
| Refrigerator repair | $196 | $309 | $435 | 96% |
| Oven repair | $153 | $315 | $427 | 96% |
| Washer/dryer repair | $126 | $221 | $340 | 99% |
| Freezer repair | $158 | $324 | $471 | 100% |
| Stove & cooktop repair | $131 | $283 | $423 | 96% |
| Microwave repair | $108 | $206 | $327 | 90% |
How the 10 appliance repair we rated in Nashville, TN compare, and what customers praise most.
A = score 80+, F = below 20.
Average stars per company.
Share of Google review highlights.
All price verdicts left with reviews.
Share calling it great / reasonable / overpriced.
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 10 best-rated appliance repair in Nashville, TN average 4.9★ on Google across 4,493 reviews. Professional Appliance Repair has the top rating (5.0★), and Advance Appliance Services has the most reviews (1,736). Updated November 3, 2026.
10 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (4,493 reviews combined) and currently operating. Request a call back and the company will phone you directly.

“Joe was a great help in the issue I had with the refrigerator. Very knowledgeable, very friendly, very helpful. Just an awesome experience.” — Google review

“I had exceptional service with Jim. He did an amazing job fixing my dryer. I’m very grateful for the great service and highly recommend these folks.” — Google review

“From the first phone call to the day of service, this company was professional, kind, and provided outstanding service. Joe was able to determine the issue within 10 minutes and had our machine up and running just…” — Google review

“Best service ever- Brandon put trust back into SERVICE. My washing machine smelled like rotten eggs. Thanks Brandon for your commitment to excellence.” — Google review

“5 o'clock on Halloween I called to see if they had a part. They had the part and it was only 10 bucks and they had it at the front ready for me when I came by. Five stars.” — Google review

“Shimal is one of the best appliance repair technicians I’ve ever had come to my home. He was very kind, friendly, and professional. He diagnosed and fixed my dryer in less than 30 minutes, and his pricing was very…” — Google review

“The tech was on time and got right to work . He explained every thing as he went along. Very knowledgeable and helpful. Will definitely keep this company in my book for future repairs.” — Google review

“Very happy with these guys for fixing my vent hood. I have been trying to find someone for a couple months and apparently vent hoods are a special niche in appliance world. They did an excellent job and left my…” — Google review

“They came out the same day I called and knew exactly what was wrong with my dryer. I have too many kids to be hanging clothes! Thank you Joseph. Pleasant and kind young man and I wish you well with your young…” — Google review

“Chris was very friendly and had great communication. He checked the easiest, least expensive problem first and thankfully that was the issue. He even stayed to make sure the dishwasher was running properly and gave…” — Google review
We scan Google Maps for appliance repair listings in and around Nashville, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Professional Appliance Repair has the highest Google rating on our Nashville list: 5.0 out of 5 from 95 reviews (as of November 3, 2026).
Advance Appliance Services has the most Google reviews among the companies listed here: 1,736, with a 4.9★ average.
Only open Nashville-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
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