Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts
Customers frequently praise Advance Appliance Services for knowledgeable technicians, punctual arrivals, clear communication, and reasonable pricing for repairs. Positive reviews highlight efficient scheduling and professional handling of various appliance issues, including dryers, washers, and refrigerators. However, recurring criticisms in lower-rated reviews focus on high service call fees, significant discrepancies between phone estimates and final costs, and inflexible scheduling windows that require customers to keep entire days open.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,736 Google reviews we collected
Phrases our text analysis found in 1,294 written reviews
Price verdicts customers left with their Google review
Middle half of what 177 customers paid ($153–$397) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,294 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service, repairman very knowledgeable, great price.”
“…hen I told him I was going to tell the manufacture, they were really rude and the manager hung up on me.…”
“He quickly identified the problem with our beverage refrigerator and suggested solutions.”
“I called several times I got no response except one text which told me he would be there by 8 o’clock, but no show and no call.”
“Technician was polite, knowledgeable and delivered a thorough diagnosis.”
“Communication was awful, I had to be the one repeatedly following up.”
“I will recommend them to anyone who needs their services.”
“Wouldn't recommend them if they were even my last choice.”
“He explained everything and helped solve the problem.”
“I am very pleased with the repairs and the cost was reasonable given our location.”
“Trip fee was very expensive, cannot be used to words the work done.”
“Excellent fast service, honest and great customer service.”
“Would not trust them again with my business.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Advance Appliance Services for 8 kinds of job. Pick one to see what they paid and said.
Joe was a great help in the issue I had with the refrigerator. Very knowledgeable, very friendly, very helpful. Just an awesome experience.
Technician was polite, knowledgeable and delivered a thorough diagnosis. Fixed in timely fashion for less than I anticipated.
My washer was not spinning correctly and it is no longer being manufactured, nor are original parts available but we were able to secure a new belt, which was installed and has worked perfectly. Also, the refrigerator handle for the freezer compartment has never been securely attached and the tech was able to…
I have used Advance Appliance, both personally and for clients, and I have never been disappointed. From the friendly voices that answer the phone to the knowledgeable technicians, the entire experience is first class. Pricing is reasonable, service is prompt and efficient… I couldn’t be more pleased. I always…
Teck knowledgeable answered my questions and showed me a different setting to use. Eric is an asset to your company! I always look forward when he comes by. Brandy is fantastic taking care of my concerns.
Repaired our Scotsman ice maker. Immediately after the repair there was a hose that had been detached for the repair then reinstalled, that leaked and caused damage to the garage ceiling below. They took responsibility, taking care of the damage in a professional and comprehensive manner. Mistakes happen. What…
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator repair | 212 | $196–$435 |
| Dishwasher repair | 188 | $119–$377 |
| Washing machine repair | 117 | $126–$371 |
| Dryer repair | 102 | $176–$359 |
| Stove, cooktop & oven repair | 99 | $132–$421 |
| Oven repair | 87 | $153–$427 |
| Freezer repair | 81 | $158–$471 |
| Refrigerator/freezer repair | 49 | $132–$440 |
4.9 ★★★★★ 1,736 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great work. Very skilled technician. He explained everything and helped solve the problem.
Thank you! We're glad our technician explained everything and solved the problem. We appreciate you choosing Advance Appliance.
Great service, repairman very knowledgeable, great price. Will use again!!
Thank you John! We're glad you were happy with the service and the price, and we look forward to seeing you again at Advance Appliance.
Joe was a great help in the issue I had with the refrigerator. Very knowledgeable, very friendly, very helpful. Just an awesome experience.
Thank you for your kind words! We are so glad you had a great experience with Joe. We strive to provide excellent service and we are happy to know that he was able to help you. Thank you again for taking the time to share your positive experience.
These folks are so good & efficient.
Thank you for leaving us your feedback on our service, Mr. Bolton. We appreciate you taking the time to spread the word about our company and hope you have a great rest of your day!
Very knowledgeable and professional. Work completed quickly and correctly.
Thank you Jennifer! Quick and correct is our goal on every job. We appreciate you choosing Advance Appliance.
Angel, the service technician, was very knowledgeable and professional. He quickly identified the problem with our beverage refrigerator and suggested solutions. I have used Advanced Appliances services in the past and will in the future when needed.
Thank you John! We're glad we could quickly track down the issue with your beverage refrigerator, and we appreciate you coming back to Advance Appliance.
Replaced rollers on Speedqueen dryer.
Thank you Ted! We're glad we could get those Speed Queen dryer rollers replaced. We appreciate you choosing Advance Appliance.
Technician was polite, knowledgeable and delivered a thorough diagnosis. Fixed in timely fashion for less than I anticipated.
Thank you! We're glad the diagnosis was thorough and the repair came in under what you expected. We appreciate you choosing Advance Appliance.
My washer was not spinning correctly and it is no longer being manufactured, nor are original parts available but we were able to secure a new belt, which was installed and has worked perfectly. Also, the refrigerator handle for the freezer compartment has never been securely attached and the tech was able to remedy that quickly and efficiently. I am very pleased with the repairs and the cost was reasonable given our location.
Thank you Suzanne! We're glad we could track down a belt for your washer and get that freezer handle secured while we were there. We appreciate you choosing Advance Appliance.
Service was great and the technician was very nice and respectful.
Thank you Jeannie! We'll pass your kind words along to our technician. We appreciate you choosing Advance Appliance.
Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts
