Appliance repair service · Nashville, TN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 98 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★95 Google reviews · 6 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$324typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for its punctuality, clear communication, and fair pricing across various appliance repairs and installations. Technicians are described as knowledgeable and professional, often resolving issues quickly while explaining the work and protecting customer property. The service covers a wide range of high-end brands, with reviewers noting efficient diagnostics and reliable scheduling. No recurring criticisms or low-star patterns appear in the provided excerpts, which uniformly reflect satisfaction with the overall experience.
Google rating: 5.0 out of 5 from 95 reviews (100% five-star).
Reviews on this page: 95 Google reviews (91 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
This companyAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Professional Appliance Repair: 100/100 on this factor. Category median: 90.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Professional Appliance Repair: 98/100 on this factor. Category median: 86.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Professional Appliance Repair: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Professional Appliance Repair: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Professional Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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Bar = this company · dark tick = category median.
Star ratings
95 Google reviews we collected
5.0of 5
5 stars95100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 91 written reviews
99%praise
Praise20799%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1856%
Reasonable1341%
Overpriced00%
Not sure13%
$324+20% vs typical appliance repair
Middle half of what 16 customers paid ($201–$614) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6531%
Speed & response4320%
Would recommend3115%
Quality & results2713%
Communication189%
Honesty & trust147%
Price & value126%
What customers talk about
We read 91 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the first phone call to the day of service, this company was professional, kind, and provided outstanding service.”
“We love this company, we have used them several times and they're always honest and quick with service and diagnostics.”
“I would highly recommend professional appliance for all your appliance needs!”
“They did an excellent job delivering my washer and dryer!”
“Easy to schedule with the office, and always great communication and on-time for appts.”
“Joe kept my counters protected with thick pads and took the time to explain the problem and was honest about the cost up front.”
“We happened to have the needed parts already, so it was just the service call and labor charges, which I felt were very reasonable.”
People customers mention
Royce10 reviews
Joe6 reviews
Queen4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Professional Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
DDanae4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
From the first phone call to the day of service, this company was professional, kind, and provided outstanding service. Joe was able to determine the issue within 10 minutes and had our machine up and running just minutes later. We are so thankful and will always call them first!
Paid $100–150Reasonable priceWasher/dryer repair
AAmy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Joe was knowledgeable, personable and professional. A very competent technician. I would highly recommend professional appliance for all your appliance needs!
JJessicaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We love this company, we have used them several times and they're always honest and quick with service and diagnostics. We have had refrigerators, ovens and multiple ice machines worked on by this crew and have always been super happy with the service! Big thanks to Joe for making sure we're ready for Thanksgiving!
CCheryl1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Joe was very professional and knowledgeable in troubleshooting the problem. I would highly recommend Professional Appliance Repair.
Paid $1–50Great priceStove, cooktop & oven repair
SSandra3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Dryer & Stove Repair: RJ called to say he could come early. He was very professional, courteous, knowledgeable, explained each repair, showing me what needed to be done. He also ran my washer checking for a noise I had heard but found nothing. RJ did a great job! I recommend Professional Appl Repair & will call them with any appliance repair I may need.
CClarence1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent service. Technician was very knowledgeable and thorough in his assessment and repair of the problem. A second concern on another appliance was fully evaluated and determined not to be an issue. Pricing was fair and payments were handled securely. Responsiveness to our scheduling needs was excellent.…
From the first phone call to the day of service, this company was professional, kind, and provided outstanding service. Joe was able to determine the issue within 10 minutes and had our machine up and running just minutes later. We are so thankful and will always call them first!
Price assessment: Reasonable price
Price: $100–150
Services: Washer/dryer repair
Repair wait time: 0–1 hr
Response from the owner · 5 days ago
Thank you for allowing us the opportunity to provide the service. Glad we could make a lasting impression and get you on the road!
A
Amy Anderson6 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Joe was knowledgeable, personable and professional. A very competent technician. I would highly recommend professional appliance for all your appliance needs!
Price assessment: Reasonable price
Price: $500+
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
Response from the owner · 6 days ago
Thank you for leaving feedback! Thank you for supporting local!
M
M RobinsonLocal Guide · 19 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Update: Joe has taken over and we have been very happy with his service. He is very skilled and knowledgeable, and takes the time needed to properly assess the issue at hand.
March 2024: Royce installed out kitchen appliances and went above and beyond to make sure everything was installed properly, functioning well, and that we understand all the nuances of each appliance. I won’t hesitate to call him when we need repairs or install in the future!
Response from the owner · 2 years ago
Thank you for the compliment. It was a pleasure and look forward to helping in the future.
B
Brooke Minor1 reviewiTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
We love this company, we have used them several times and they're always honest and quick with service and diagnostics. We have had refrigerators, ovens and multiple ice machines worked on by this crew and have always been super happy with the service! Big thanks to Joe for making sure we're ready for Thanksgiving!
Joe is the best of the best. Honest, hardworking and diligent. Always love working with him and this company. Highly recommend them for any appliance needs!
Such a pleasant experience. Joe came to attend to our convection steam oven and was kind, quick, efficient and clean. Could not have asked for a better experience.
Price assessment: Not sure
Services: Oven repair
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Thank you for taking the time to leave a review! It was a pleasure!
C
Cheryl Johnston1 reviewiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
RJ came out to repair our Whirlpool dryer. He was so pleasant and professional. We happened to have the needed parts already, so it was just the service call and labor charges, which I felt were very reasonable. I will definitely call them again for any future needs. 👍🏻😁
Price assessment: Reasonable price
Services: Dryer repair
Response from the owner · 2 weeks ago
Thank you so much for shedding light on our rising star Rj! We are always happy to assist with your appliance needs!
