Terri Lawson
Review from Google · view on GoogleJoe was extremely helpful and professional. He came right in, found the issue and corrected it.
Sycamore Appliance Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 98 appliance repairPosition by Experts Score among all companies we track in this category. · better than 92%
5.0 ★★★★★ 52 Google reviews · 10 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$132typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Sycamore Appliance Services at a glance
Sycamore Appliance Services holds a 5/5 Google rating from 52 reviews, with the owner responding to 96% of feedback. Customers consistently praise the company for same-day scheduling, punctual arrivals, and clear communication regarding multiple repair options. Technicians are described as professional, knowledgeable, and honest, often providing accurate diagnoses and fair pricing without up-selling. Repairs for dryers, refrigerators, and dishwashers are frequently completed efficiently on the first visit, and the business also offers appliance rental services with installation and pickup included.
- Google rating: 5.0 out of 5 from 52 reviews (100% five-star).
- Reviews on this page: 52 Google reviews (46 with written comments).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: November 2, 2026.
- Service: Appliance Repair serving Nashville, Tennessee.
Data from Google, last updated November 3, 2026.
Score profile vs other appliance repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sycamore Appliance Services: 99/100 on this factor. Category median: 90.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sycamore Appliance Services: 97/100 on this factor. Category median: 86.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sycamore Appliance Services: 100/100 on this factor. Category median: 97.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sycamore Appliance Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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Bar = this company · dark tick = category median.
Star ratings
52 Google reviews we collected
- 5 stars52100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
- Praise107100%
- Complaints00%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2273%
- Reasonable827%
- Overpriced00%
- Not sure00%
$132-51% vs typical appliance repair
Middle half of what 22 customers paid ($114–$172) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2523%
- Speed & response2422%
- Quality & results2019%
- Would recommend1615%
- Price & value109%
- Honesty & trust77%
- Communication55%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Pleasant and kind young man and I wish you well with your young company.”
“They came out the same day I called and knew exactly what was wrong with my dryer.”
“I needed a service ASAP and they showed up so quickly , fixed everything so fast, and best of all it was affordable.”
“I would recommend the Sycamore team to anyone needing expert level service.”
“Quick, honest, fair pricing and excellent clean-up.”
“Joe was prompt, respectful, efficient, and honest about what my dryer needed.”
“He was incredibly kind, professional, and took the time to explain what the issue was.”
People customers mention
- Joe 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sycamore Appliance Services for 6 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Joe has repaired multiple appliances for me. He is always timely, communicative and affordable. Recommend to everyone!
Paid $100–150Great priceDishwasher repairDryer repairWashing machine repair
Jamison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Incredible experience. I would recommend the Sycamore team to anyone needing expert level service. They were so incredibly courteous and even worked me into their busy schedule. Joe was quit to pinpoint the issue and provide multiple options one being to capitalize on a parts recall. I will be definitely using them again with any appliance issue.
Paid $100–150Great priceWashing machine repair
Angie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Joe is fantastic and reliable. He is fair and does great work. He went above and beyond to repair a washer.
Paid $150–200Great priceWashing machine repair
Denise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Joe was fantastic. Quick, honest, fair pricing and excellent clean-up. Above and beyond. I'm thrilled!
Paid $100–150Great priceDryer repairWashing machine repair
Lindsey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Missy was excellent at scheduling my service quickly. Joe was prompt, respectful, efficient, and honest about what my dryer needed. He cleaned my machine thoroughly, and gave me tips to keep it going!
Paid $100–150Reasonable priceDryer repair
Ray6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Joe was fantastic at fixing my dryer. He texted me 2 quotes with possible causes. When he arrived he diagnosed the problem as the cheaper option and was super fast at fixing it…no up-selling, no BS, just efficient, honest service. Highly recommended!!
Paid $100–150Great priceDryer repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dryer repair | 15 | $176–$359 |
| Washing machine repair | 11 | $126–$371 |
| Refrigerator/freezer repair | 9 | $132–$440 |
| Dishwasher repair | 6 | $119–$377 |
| Washer/dryer repair | 3 | $126–$340 |
| Microwave repair | 3 | $108–$327 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 52 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
SEAN17 reviewsTotal number of Google reviews SEAN has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalled us right back. Got someone out quick to fix our dishwasher. Great service. Highly recommend. 5 stars!!
Trey Fitch6 reviewsTotal number of Google reviews Trey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional, knowledgeable, kind and fast! Highly recommend!
- Price assessment: Great price
- Price: $100–150
- Services: Dryer repair
- Repair wait time: 0–1 hr
Response from the owner · 3 weeks ago
Thank you, Trey, so much for the wonderful review! We are thrilled to hear that our team provided the fast, kind, and knowledgeable dryer repair service you deserve. We know how disruptive a broken appliance can be, so we always aim to keep our repair wait times as short as possible. Thank you for highly recommending us, and please let us know if you ever need help with your home appliances again!
Harrison Lackey1 reviewTotal number of Google reviews Harrison has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJoe was nice easy to deal with no problem seamless
Response from the owner · 3 weeks ago
Thank you so much for the great review, Harrison! We are glad to hear that your experience with Joe was friendly, straightforward, and completely seamless. Providing stress-free in-home service is exactly what we aim for. We truly appreciate your business and your support!
Aleena Hii6 reviewsTotal number of Google reviews Aleena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey came out the same day I called and knew exactly what was wrong with my dryer. I have too many kids to be hanging clothes! Thank you Joseph. Pleasant and kind young man and I wish you well with your young company. I’ll definitely use them again
Response from the owner · 3 weeks ago
Thank you so much, Aleena, for this wonderful review! We are so glad Joseph could come out the same day and get your dryer repaired quickly—we completely understand that with a big family, you can't afford to have your laundry pile up! Thank you for the kind wishes for our growing business. It was an absolute pleasure helping you, and we look forward to being your go-to team whenever you need us again!
Justin Parker1 reviewTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJoe has repaired multiple appliances for me. He is always timely, communicative and affordable. Recommend to everyone!
- Price assessment: Great price
- Price: $100–150
- Services: Dishwasher repair, Dryer repair, Washing machine repair
- Repair wait time: 0–1 hr
Response from the owner · 3 weeks ago
Thank you so much, Justin, for the loyal support! We always love helping repeat clients, and it means the world to us that Joe has consistently hit the mark for you. We take a lot of pride in keeping our services affordable, punctual, and highly communicative every single time. Thank you for recommending us to everyone—we truly appreciate you!
Nick Kott8 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI needed a service ASAP and they showed up so quickly , fixed everything so fast, and best of all it was affordable. I can’t recommend their service enough.
Response from the owner · 3 weeks ago
Thank you so much for the high recommendation, Nick! We know how stressful it is when an appliance breaks down, which is why we always prioritize getting to our customers ASAP and working efficiently. We are thrilled we could provide a fast, affordable solution for you. Thanks for choosing us, and we are always here if you need us again!
Solomon Abdi2 reviewsTotal number of Google reviews Solomon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFive stars! I am so impressed with the level of service I received. Our refrigerator was making a strange noise and losing temperature, so we called them up. The technician, Joe was incredibly knowledgeable and polite. They quickly figured out exactly what was wrong, had the necessary replacement part right in their truck, and completed the fix on the spot. It is such a relief to have our fridge working smoothly again so fast. I will definitely use them for any future appliance issues!
Response from the owner · 3 weeks ago
Thank you so much for the 5-star review, Solomon! We are so glad Joe could quickly diagnose the issue and that he had the right refrigerator replacement part ready to go. We know how stressful it is when a fridge starts losing temperature, so getting it running smoothly again on the spot is always our goal. Thank you for choosing us, and we look forward to helping you with any future appliance needs!
Kevin Williamson2 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJoe was amazing!
- Services: Washing machine repair
Response from the owner · 3 weeks ago
Thank you so much, Kevin, for the 5-star review! We are thrilled to hear that Joe was amazing and got your washing machine taken care of. We appreciate your support and are always here to help whenever you need us!
Nick Brase2 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service
Response from the owner · 3 weeks ago
Thank you so much for the 5-star review, Nick! We are glad we could provide you with great service, and we truly appreciate your support!
Business details
- Address: 2604 Mesa Dr, Nashville, TN 37217
- Phone: (615) 289-7681
- Website: sycamoreappliance.com
- Service area: Nashville, TN