Appliance repair service · Nashville, TN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%77+10.9Replies to reviews 7%90+6.4Craft & service penalty88−1.2Momentum penalty90−1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 98 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 30%
4.8★★★★★1,009 Google reviews · 24 photos
94%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$384typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Mr. Appliance of Nashville for punctual arrivals, clear communication, and quick repairs on appliances like washers, dishwashers, and refrigerators. Positive reviews highlight professional technicians who explain issues thoroughly and provide fair pricing. However, critical feedback notes recurring problems with inaccurate diagnoses, multiple failed repair attempts, and a lack of transparency regarding itemized invoices and final costs.
Google rating: 4.8 out of 5 from 1,009 reviews (94% five-star).
Reviews on this page: 1,009 Google reviews (771 with written comments, 15 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Mr. Appliance of NashvilleAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Appliance of Nashville: 84/100 on this factor. Category median: 90.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Appliance of Nashville: 78/100 on this factor. Category median: 86.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Appliance of Nashville: 88/100 on this factor. Category median: 96.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Appliance of Nashville: 77/100 on this factor. Category median: 97.B
77
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Appliance of Nashville: 90/100 on this factor. Category median: 100.A
90
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Appliance of Nashville: 90/100 on this factor. Category median: 90.A
90
Bar = this company · dark tick = category median.
Star ratings
1,009 Google reviews we collected
4.8of 5
5 stars94794%
4 stars212%
3 stars71%
2 stars30%
1 star313%
Praise vs complaints
Phrases our text analysis found in 771 written reviews
97%praise
Praise1,50197%
Complaints493%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price1517%
Reasonable5766%
Overpriced78%
Not sure78%
$384+42% vs typical appliance repair
Middle half of what 66 customers paid ($277–$536) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude44429%
Speed & response38825%
Quality & results25817%
Would recommend18312%
Communication1399%
Price & value936%
Honesty & trust453%
What customers talk about
We read 771 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brandon came on time, was very professional and gave us great service fixed the problem in my dishwasher.”
“I took work off for this and this is just disrespectful.”
“In this world of AI bots, I was encouraged that a real person answered the phone and scheduled my service right away.”
“The company called me and said they had a problem getting the ice maker and delayed the return and final repair for another day.”
“Their service people know their stuff and are very concerned about doing to an excellent job.”
“Still had to pay $140 after speaking with the company about the terrible experience.”
“Brandon was awesome highly recommend having him out if you’re in need of services”
“So may not be using their services again and I do not recommend this company.”
“The service rep (Shaun) arrived on time and quickly diagnosed and explained the washer issues and provided a proposal to repair the washer.”
“Excellent service, friendly courteous technician, and fair competitive price.”
“The repair quoted was very expensive and not worth it given the cost of the fridge.”
“Best service ever- Brandon put trust back into SERVICE.”
“Tech showed up and immediately lied to my face.”
People customers mention
Shaun41 reviews
Eric37 reviews
Willis12 reviews
Chris12 reviews
Krzeminski12 reviews
Partain9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Appliance of Nashville for 8 kinds of job. Pick one to see what they paid and said.
NNedra8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★
The service was good . I was not satisfied with them because I have asked them for an Itemized Invoice for services provided and they have not yet provided that transparency with me as a customer. This has left me suspicious with their pricing. I can’t understand what is so complicated in emailing your clients an…
Paid $500+Not sureRefrigerator/freezer repair
Kkathleen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Best service ever- Brandon put trust back into SERVICE. My washing machine smelled like rotten eggs. Thanks Brandon for your commitment to excellence.
Paid $350–400Great priceWashing machine repair
RRachel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Brandon came on time, was very professional and gave us great service fixed the problem in my dishwasher.
Paid $500+OverpricedDishwasher repair
JJohnLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The service rep (Shaun) arrived on time and quickly diagnosed and explained the washer issues and provided a proposal to repair the washer. Although due the appliance age we opted not to make the repairs, Shaun was very professional and I was very glad we chose Mr. Appliance! Five stars for this repair call!!! 😊
JJanice1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The service technician, Brandon, was exceptional and evaluated the issue quickly and repaired.
His professional approach was very appreciated and he went above and beyond which definitely gave a great impression of Mr. Appliance’s strategy to please their customers.
RRachel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I thought my service person was more than helpful. He very courteous and expanded everything clearly. We will call Mr appliance every time
The service was good . I was not satisfied with them because I have asked them for an Itemized Invoice for services provided and they have not yet provided that transparency with me as a customer. This has left me suspicious with their pricing. I can’t understand what is so complicated in emailing your clients an itemized invoice for services you provided. So may not be using their services again and I do not recommend this company. They. have Transparency issues with their pricing. It has been a week and Inhave asked 4 times for this information and keep getting the run around. Not good business practices. 🤔
Price assessment: Not sure
Price: $500+
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
J
JayS3 reviewsiTotal number of Google reviews JayS has written across all businesses on Google Maps, not just this one.
Glad to know you found our service professional. Thank you for trusting Mr. Appliance Of Nashville, and we hope to assist you again whenever you need us.
K
kathleen darby6 reviewsiTotal number of Google reviews kathleen has written across all businesses on Google Maps, not just this one.
Best service ever- Brandon put trust back into SERVICE. My washing machine smelled like rotten eggs. Thanks Brandon for your commitment to excellence.
Price assessment: Great price
Price: $350–400
Services: Washing machine repair
Repair wait time: 1–2 hr
Response from the owner · 4 days ago
It’s wonderful to hear that your trust in service was restored and your washing machine issue resolved. Thank you for your thoughtful words and for choosing Mr. Appliance Of Nashville. We’re glad our team member could provide the level of commitment and care you needed. We’d be happy to help you with any appliance needs in the future!
M
Martha Overholt1 reviewiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
In this world of AI bots, I was encouraged that a real person answered the phone and scheduled my service right away. Eric - the technician-quickly assessed the problem with my washing machine and replaced the part. In and out in an hour.
Response from the owner · a week ago
It is encouraging to hear that our team was able to help right from the first phone call. We’re glad the scheduling and service process ran so smoothly, and that our team member quickly resolved your washing machine issue. Thank you for choosing Mr. Appliance Of Nashville and for sharing your experience. We’d be happy to help again whenever you need us!
L
Luke Petach6 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Brandon was great. He arrived on time, quickly diagnosed the issue with our stove, and applied the proper repair.
Services: Stove, cooktop & oven repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Really appreciate you sharing your experience, Luke. We’re glad our team member arrived promptly and was able to quickly identify and fix the problem with your stove. Thanks for choosing Mr. Appliance Of Nashville—if you need us again, we’ll be here to help!
R
Rachel Fox5 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Their service people know their stuff and are very concerned about doing to an excellent job. I have used Mr. Appliance for years and have never, never been disappointed.
L
Luther TerryLocal Guide · 6 reviewsiTotal number of Google reviews Luther has written across all businesses on Google Maps, not just this one.
Tech Matt Willis had it fixed in 15 minutes. He did what another company couldn't do in a month. Mr Appliance will be my first call from now on. Recommend them to everyone. Fast,friendly and professional.
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
J
John GoleyLocal Guide · 17 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
The service rep (Shaun) arrived on time and quickly diagnosed and explained the washer issues and provided a proposal to repair the washer. Although due the appliance age we opted not to make the repairs, Shaun was very professional and I was very glad we chose Mr. Appliance! Five stars for this repair call!!! 😊
