Appliance repair service · Nashville, TN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%77+5.4Craft & service penalty87−1.3Momentum penalty57−4.3Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#81 of 98 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 18%
4.8★★★★★157 Google reviews · 14 photos
94%five-star reviews
4.53★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
13%reviews answered by the owner
$236typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers frequently highlight the punctuality, professionalism, and clear communication of the technicians, who often diagnose issues quickly and provide fair pricing for repairs on washers, dryers, and refrigerators. However, recurring criticisms involve poor follow-up customer service, including unreturned calls, missed appointments, and delayed part availability. Some customers also reported high repair costs relative to the time spent and instances of rude interactions during the service process.
Google rating: 4.8 out of 5 from 157 reviews (94% five-star).
Reviews on this page: 157 Google reviews (139 with written comments, 3 with photos).
Owner responses: the business replied to 13% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
This companyAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Appliance Recovery of Nashville LLC.: 75/100 on this factor. Category median: 90.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Appliance Recovery of Nashville LLC.: 64/100 on this factor. Category median: 86.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Appliance Recovery of Nashville LLC.: 87/100 on this factor. Category median: 96.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Appliance Recovery of Nashville LLC.: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Appliance Recovery of Nashville LLC.: 57/100 on this factor. Category median: 100.C
57
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Appliance Recovery of Nashville LLC.: 77/100 on this factor. Category median: 90.B
77
Bar = this company · dark tick = category median.
Star ratings
157 Google reviews we collected
4.8of 5
5 stars14794%
4 stars11%
3 stars21%
2 stars11%
1 star64%
Praise vs complaints
Phrases our text analysis found in 139 written reviews
96%praise
Praise29796%
Complaints134%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price632%
Reasonable1158%
Overpriced15%
Not sure15%
$236-13% vs typical appliance repair
Middle half of what 19 customers paid ($96–$321) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7825%
Speed & response6722%
Quality & results4815%
Would recommend4314%
Price & value3010%
Communication299%
Honesty & trust155%
What customers talk about
We read 139 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris was very friendly and had great communication.”
“He even stayed to make sure the dishwasher was running properly and gave some tips on how to make it run more efficiently and last longer.”
“Very hard installation and they hung in there and got it done!”
“I highly recommend Chris to anyone needing appliance repair.”
“Would not recommend as follow up customer service is severely lacking/nonexistent.”
“Easy and quick to get an appointment, and Chris knew exactly what my issue was with my dryer and fixed it in about 10 minutes for a very fair rate.”
“The part wasn't very expensive and I've got another technician set to install it Tuesday.”
“So helpful and prompt and knowledgeable and communicative.”
“…or the initial appointment, destroy your kitchen baseboards and then never respond to you with a quote for the actual oven repair.…”
“I truly appreciated his honesty and willingness to educate me, not just fix the problem and leave.”
People customers mention
Chris26 reviews
Young5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Appliance Recovery of Nashville LLC. for 8 kinds of job. Pick one to see what they paid and said.
SSamantha1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Chris was very friendly and had great communication. He checked the easiest, least expensive problem first and thankfully that was the issue. He even stayed to make sure the dishwasher was running properly and gave some tips on how to make it run more efficiently and last longer. Very nice guy and its nice to know…
Paid $50–100Great priceDishwasher repair
JJ10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience! Communication was good and a tech was out relatively fast. Only took a few days to get the part. Shout out to the technician Chris for his professionalism and good work getting my freezer back. Would recommend!
DDaniel6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Quick, efficient, professional. Chris was in and out within 25 mins, no upselling, hidden fees. Highly recommend these folks!
Paid $50–100Great priceDryer repair
SSarah8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had such a good experience with Appliance Recovery. Easy and quick to get an appointment, and Chris knew exactly what my issue was with my dryer and fixed it in about 10 minutes for a very fair rate. Would definitely use them again.
Paid $150–200Great priceDryer repair
KKarenLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great experience to have my washer diagnosed and repaired. It was easy to make the appointments and have it fixed. The repairman was so nice and helpful.
Paid $300–350Washing machine repair
KKeithLocal Guide · 57 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Chris is friendly and does great work. He coordinates with home warranty well. Highly recommended!
Chris was very friendly and had great communication. He checked the easiest, least expensive problem first and thankfully that was the issue. He even stayed to make sure the dishwasher was running properly and gave some tips on how to make it run more efficiently and last longer. Very nice guy and its nice to know who to call if we have any other appliance issues in the future!
Price assessment: Great price
Price: $50–100
Services: Dishwasher repair
Repair wait time: 0–1 hr
N
Natasha Keesee4 reviewsiTotal number of Google reviews Natasha has written across all businesses on Google Maps, not just this one.
Thank you so much for your wonderful review! We’re so happy to hear you had a great experience with our team. It truly means a lot to us that you trusted Appliance Recovery of Nashville with your refrigerator repair. We appreciate your kindness and support, and we’re always here whenever you need us. Thanks again for choosing us!
C
Caroline Saldana1 reviewiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Thank you so much for your wonderful review! We’re happy to hear that our technician provided prompt, knowledgeable, and helpful service while keeping you informed throughout the process. We truly appreciate you trusting Appliance Recovery of Nashville with your dishwasher and washing machine repairs. We look forward to assisting you with any future appliance needs!
D
Diane DayLocal Guide · 18 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Scheduling was easy and could be filled within just a few days. The serviceman was on time, extremely professional, and friendly. The part had to be ordered for our refrigerator, but it was installed after the weekend. I will keep their card to contact with future needs!
Services: Refrigerator/freezer repair
Response from the owner · a week ago
Thank you so much for your wonderful review! We’re happy to hear that scheduling was convenient and that our technician provided professional, friendly, and timely service. We truly appreciate your patience while waiting for the refrigerator part to arrive. Thank you for trusting Appliance Recovery of Nashville with your repair needs. We look forward to assisting you with any future appliance services!
S
Steve Potovsky9 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words! We're delighted to hear that our technician provided you with excellent service. We truly appreciate your business and your taking the time to share your experience. Thank you for choosing Appliance Recovery of Nashville LLC. We look forward to assisting you with any future appliance repair needs!
P
Patricia WilliamsLocal Guide · 14 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
This guy was very prompt and professional. Told me exactly what I needed and fixed my washing machine. I highly recommend this company.
Services: Washing machine repair
Response from the owner · a month ago
Thank you so much for your kind words and for trusting us with your washing machine repair! We’re really happy to hear that our technician made the process easy and took great care of you. Your recommendation means more to us than you know, and we truly appreciate your support of our family-owned business. Thank you for choosing Appliance Recovery of Nashville LLC!
J
J10 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Great experience! Communication was good and a tech was out relatively fast. Only took a few days to get the part. Shout out to the technician Chris for his professionalism and good work getting my freezer back. Would recommend!
Price assessment: Reasonable price
Price: $350–400
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Response from the owner · a month ago
Thank you so much for the great review and recommendation! We’re glad we were able to get your freezer back up and running and that the process went smoothly from scheduling through the repair. We’ll be sure to pass your kind words along to Chris. We truly appreciate you choosing Appliance Recovery of Nashville LLC for your refrigerator/freezer repair needs!
D
Daniel Wilson6 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Very hard installation and they hung in there and got it done!
Services: Refrigerator/freezer repair
Response from the owner · 2 months ago
Thank you for the great review! We truly appreciate your patience during a challenging installation. Our technicians stayed with it to make sure everything was completed properly, and we’re glad we could get the job done for you. Thank you for choosing Appliance Recovery of Nashville LLC for your refrigerator/freezer service!
