Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts
Customers frequently praise the store for quick delivery, fair pricing, and helpful staff who assist with finding specific parts or appliances. Recurring themes include reliable service, a 90-day guarantee, and efficient installation processes. However, some low-star reviews criticize the handling of buyback requests and warranty fulfillment, with one instance involving a landlord delivering a defective unit.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
489 Google reviews we collected
Phrases our text analysis found in 453 written reviews
How often each topic comes up in the written reviews
We read 453 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great knowledgeable team here who got us the part we needed within 5 minutes… and on a Saturday!”
“…in based on my first experience but the man that I just spoke to was rude and none of the seem to know what it means to value customers.…”
“Good people, good service and reasonably priced products.”
“Rude and overcharged me”
“I would recommend them to anyone and will go here for any future appliance repair needs.”
“The service here is awesome and I highly recommend them for buying appliances.”
“Got us the part we needed quickly to complete our repair at home.”
“They never called me back.”
“Becky was on top of it, got the technicians scheduled ASAP and they quickly fixed the issue for the stated service charge (i.”
“I can't believe the reviews on this horrible business!”
“This place is very good at what they do excellent honest people and will try the their best to to save you money if you need any appliance or need any…”
“becky was very nice explained everything she was helpful.”
praise complaint · found by our text analysis, Google review wording unchanged.
5 o'clock on Halloween I called to see if they had a part. They had the part and it was only 10 bucks and they had it at the front ready for me when I came by. Five stars.
I cannot say enough good things about this place. About a month ago, We needed a used dryer but not a washing machine…..And we needed it soon as we were in the process of moving. We went here and the receptionist was FANTASTIC. She found one that was the exact same brand, same style as the one we previously had.…
I bought a washer dryer set here 3 years ago and it's still going strong. Today, I bought a glass top range. The customer service is excellent. The helpfulness is outstanding. And they take good care of their customers.
Great inventory & great service! Got us the part we needed quickly to complete our repair at home.
Great knowledgeable team here who got us the part we needed within 5 minutes… and on a Saturday! They saved the day for us when we were mid-repair on our washing machine at home. Great selection of refurbished appliances too!
I love this place. We have purchased a fridge and 3-4 washing machines from them for our rental properties. Both Becky and Paul are very flexible and make a good experience for the tenants. Will be using them again!
4.8 ★★★★★ 489 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
5 o'clock on Halloween I called to see if they had a part. They had the part and it was only 10 bucks and they had it at the front ready for me when I came by. Five stars.
I cannot say enough good things about this place. About a month ago, We needed a used dryer but not a washing machine…..And we needed it soon as we were in the process of moving. We went here and the receptionist was FANTASTIC. She found one that was the exact same brand, same style as the one we previously had. They delivered it within one hour! I could not believe it. I truly say that it was a blessing from God. Very honest and trustworthy. I would highly recommend.
I bought a washer dryer set here 3 years ago and it's still going strong. Today, I bought a glass top range. The customer service is excellent. The helpfulness is outstanding. And they take good care of their customers.
Great inventory & great service! Got us the part we needed quickly to complete our repair at home.
Great knowledgeable team here who got us the part we needed within 5 minutes… and on a Saturday! They saved the day for us when we were mid-repair on our washing machine at home. Great selection of refurbished appliances too!
I love this place. We have purchased a fridge and 3-4 washing machines from them for our rental properties. Both Becky and Paul are very flexible and make a good experience for the tenants. Will be using them again!
This place is very good at what they do excellent honest people and will try the their best to to save you money if you need any appliance or need any of your appliance fixed, please do not hesitate to give them a call and the young lady who answered the phone is Beth I think that's her name it wonderful will tell everyone about this place v
Becky ✌🏼
Ms.becky was very nice explained everything she was helpful....
✌🏼
This place is an absolute godsend for getting inexpensive but reliable appliances! I appreciate that they fully stand behind their products and offer a 90 day guarantee and discounted service afterwards if anything goes wrong. They also made it very easy with delivery and installation of my new washer and offered to haul away my old one. I %100 recommend them!
☮️
I needed a door switch for a Whirlpool dryer. They had one in stock. Couldn't finish my laundry without it. Thank you.
Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts
