Experts Reviews · Company report
1st Choice Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty71−2.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

1st Choice Appliance Repair

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 98 appliance repair · 4.9★ from 477 Google reviews

Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1st Choice Appliance Repair is better than 90% of appliance repair.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1st Choice Appliance Repair is better than 80% of appliance repair.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1st Choice Appliance Repair is better than 71% of appliance repair.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1st Choice Appliance Repair is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1st Choice Appliance Repair is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1st Choice Appliance Repair is better than 62% of appliance repair.B
62

Reviews for your job

Customers hired 1st Choice Appliance Repair for 8 kinds of job.

1st Choice Appliance Repair for dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Dryer repair” · showing 20

Sandra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I had exceptional service with Jim. He did an amazing job fixing my dryer. I’m very grateful for the great service and highly recommend these folks.

Dryer repair
Nate1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Absolutely crushed it!! Ahead of schedule. Same day. 10/10 would recommend!!!!

Dryer repair
Nina9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Great service. Alex was prompt, courteous, knowledgeable, and highly skilled. My dryer was fixed quickly and efficiently and for a reasonable price. Would definitely recommend to others. Thank you!!

Paid $200–250Reasonable priceDryer repair
Diane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

So great to find reliable honest, upfront appliance repair man who did a great job. Got it done fast honored the schedule. Plus it was great to book an appointment with a human who then followed up. I highly recommend 1st choice appliance, they’re gonna be the only people I use going forward with all my repairs.

Paid $200–250Great priceDryer repair
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Scheduling an appointment was easy and Jim did a great job fixing my dryer quickly. Will be recommending to friends.

Paid $100–150Great priceDryer repair
kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service, helped me a bunch. And super nice guy. Will use in the future. Also would recommend to any of my family or friends. A+

Reasonable priceDryer repair
Lisa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have to give 1st Choice 5 stars because the whole experience was flawless. I called at 8am, they called back at 8:07am, got us immediately on the schedule, came to the house, fixed our dryer, were NOT overpriced, were in fact very reasonable, cleaned before they left, and were kind and informative. All that before…

Paid $200–250Reasonable priceDryer repair
Jamie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I just wanted to take a moment to tell you how much I appreciate the services that you and your son provided for us yesterday. First of all, I could not believe that you were able to come to my home the same day. Second from the time I called you until everything was taken care of at my house, was less than five…

Great priceDryer repair
Chelsey10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They are outstanding! So quick to respond and had my dryer fixed within 2.5 hours of the initial reach out. Also very reasonably priced. We will be using them again!

Paid $250–300Reasonable priceDryer repair
Private2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Alex arrived on time, quickly diagnosed and resolved the issues identified with an LG Dryer. Cleaned up after himself. Nice work. Strongly recommend.

Paid $450–500Reasonable priceDryer repair
Vice1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Alex was very friendly, prompt and was able to get my dryer repaired quickly. I highly recommend 1st Choice Appliance Repair!

Great priceDryer repair
Renée4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend 1st Choice for appliance repairs. Top notch service and expertise.

Reasonable priceDryer repairWashing machine repair
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jim was very responsive, arrived when he said he would, and fixed my dryer quickly. 7/31/24- second experience with Jim and he did a great job fixing my oven and changing out a switch on my cooktop .

Dryer repairStove, cooktop & oven repair+ Responsiveness+ Punctuality+ Quality
Cameron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work

Dryer repairWashing machine repair+ Punctuality+ Quality+ Professionalism
SLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jim fixed my oven and dryer quickly and efficiently. They were professional, direct and fairly priced. They will be my go to for appliance repair in Nashville! I can’t recommend them enough!

Dryer repairOven repair+ Responsiveness+ Punctuality+ Quality
Morgan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very helpful and prompt. I really appreciate the quick service!

Dryer repair
Kalyani1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been working with Jim since 2018 . He is punctual, works quickly and maintains a tidy work environment. He is professional and competent with reasonable charges. We recommend him for any appliance repair.

Dishwasher repairDryer repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
Jason3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After about six years our dryer started making the squeaky grinding noise that usually comes with broken bearings/ sliders. Jim and his assistant arrived in a timely manner and were able to quickly diagnose the problem. He explained what was wrong, had the necessary equipment to make the repair the same day and…

Dryer repair+ Responsiveness+ Punctuality+ Quality
Candida3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We called in the morning and by afternoon our dryer had been repaired. Quick and efficient service. Definitely recommend quality work and will be saving contact information for future.

Dryer repair+ Responsiveness+ Punctuality+ Quality
SandraLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jim, was very professional. Diagnosed the problem with the dryer, gave a reasonable price and fixed it promptly.

Dryer repair+ Professionalism+ Value

Show more dryer repair reviews (10 more) →

Price

$303+12% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 52%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair55$132–$440
Dishwasher repair33$119–$377
Dryer repair30$176–$359
Washing machine repair29$126–$371
Refrigerator repair29$196–$435
Stove, cooktop & oven repair16$132–$421
Washer/dryer repair14$126–$340
Freezer repair10$158–$471

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