How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty71−2.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE1st Choice Appliance Repair
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 98 appliance repair · 4.9★ from 477 Google reviews
Report card
Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired 1st Choice Appliance Repair for 8 kinds of job.
1st Choice Appliance Repair for refrigerator/freezer repair
Clear ✕All 55 Google reviews tagged “Refrigerator/freezer repair” · showing 20
Jim was great! I was having a leak issue with my fridge. He came out quickly, immediately knew the issue was a clogged drain and had it fixed in less than 45 minutes. Will definitely call him if I have issues with appliances in the future!
We were having trouble with our KitchenAid refrigerator and put out several requests to repair companies. 1st Choice was super responsive, and sent Jim out the next morning. He quickly diagnosed the issue and got the parts replaced and the fridge back up and running in about an hour. Jim was super knowledgeable,…
Jim was excellent- he quickly diagnosed the problem with our refrigerator not cooling and fixed the problem. Would highly recommend this company for any appliance repair needs. Professional, fast and didn’t feel price gauged.
Good work. Thank you!
Helped me with three problems at once. Came at 4:15 on a Friday night and was gone an hour later, everything fixed. Thank you Jim.
Jim and 1st Choice have serviced our ice maker multiple times and he’s always fixed any issue we’ve faced. Wouldn’t call anyone else.
Quick and efficient service! Was easily diagnosed within 10 minutes. Pricing was honest and appropriate! Highly recommend
1st choice is top notch. Family owned and operated. There’s no one else I’d call to service my appliances. I’ve been in Nashville for over 20 years and used plenty of repair services. Once I found 1st Choice, I’ve never even considered using another appliance repair company. They are by far the best in the industry!
Very experienced, very thorough! They didn’t wanna misdiagnose my fridge on the phone, so they sent a technician out that day. Very professional, saved me so much money, so grateful for this company in Nashville!
Very helpful and professional. Quickly diagnosed our fridge issues and offered same day repair.
Fast, helpful and so nice!
Jim came next day after I called for a non-working fridge. He was quick and efficient. He explained all possibilities and started with the cheapest option first. Will use them again!
My freezer stopped working and Alex came to repair that and also my washer machine needed suspension rods and Alex put those on aswell and everything is fine I appreciate this business and the customer service skills. Very kind and professional.
Fantastic technician, diagnosed the problem and helped us know how to fix it next time as well. Jim was great!
I emailed on a Tuesday night and the drain on my refrigerator was unclogged and everything put back together by Noon the next day. Quick, efficient, friendly and reasonably priced.
I was able to get a next day appt for our Bosch refrigerator and the part was stocked on the truck so the fix was fast. Appreciate the speedy and efficient repair.
Alex was fantastic and very thorough with the repairs and recommendation. I would definitely use them again for another repair.
Highly recommend 1st Choice! Jim Buza has given new life to a dishwasher and refrigerator I thought we would need to replace. Jim came out within hours, knew exactly what was wrong, had the parts and the price was on point! Thanks again, Jim—we appreciate you! The Bass Family
Great experience. Very prompt, fair and clearly communicated both the issue and the solutions. Highly recommend.
Was referred to them by my sister. I called yesterday, and they came out the next morning. My fridge was making awful racket. Alex promptly diagnosed the problem, condenser motor. He ordered it, picked up, came back later same day and replaced it. Alex was very personable, and professional. He explained things…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 55 | $132–$440 |
| Dishwasher repair | 33 | $119–$377 |
| Dryer repair | 30 | $176–$359 |
| Washing machine repair | 29 | $126–$371 |
| Refrigerator repair | 29 | $196–$435 |
| Stove, cooktop & oven repair | 16 | $132–$421 |
| Washer/dryer repair | 14 | $126–$340 |
| Freezer repair | 10 | $158–$471 |
