How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty71−2.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE1st Choice Appliance Repair
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 98 appliance repair · 4.9★ from 477 Google reviews
Report card
Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired 1st Choice Appliance Repair for 8 kinds of job.
1st Choice Appliance Repair for refrigerator/freezer repair
Clear ✕All 55 Google reviews tagged “Refrigerator/freezer repair” · showing 40
Jim was great! I was having a leak issue with my fridge. He came out quickly, immediately knew the issue was a clogged drain and had it fixed in less than 45 minutes. Will definitely call him if I have issues with appliances in the future!
We were having trouble with our KitchenAid refrigerator and put out several requests to repair companies. 1st Choice was super responsive, and sent Jim out the next morning. He quickly diagnosed the issue and got the parts replaced and the fridge back up and running in about an hour. Jim was super knowledgeable,…
Jim was excellent- he quickly diagnosed the problem with our refrigerator not cooling and fixed the problem. Would highly recommend this company for any appliance repair needs. Professional, fast and didn’t feel price gauged.
Good work. Thank you!
Helped me with three problems at once. Came at 4:15 on a Friday night and was gone an hour later, everything fixed. Thank you Jim.
Jim and 1st Choice have serviced our ice maker multiple times and he’s always fixed any issue we’ve faced. Wouldn’t call anyone else.
Quick and efficient service! Was easily diagnosed within 10 minutes. Pricing was honest and appropriate! Highly recommend
1st choice is top notch. Family owned and operated. There’s no one else I’d call to service my appliances. I’ve been in Nashville for over 20 years and used plenty of repair services. Once I found 1st Choice, I’ve never even considered using another appliance repair company. They are by far the best in the industry!
Very experienced, very thorough! They didn’t wanna misdiagnose my fridge on the phone, so they sent a technician out that day. Very professional, saved me so much money, so grateful for this company in Nashville!
Very helpful and professional. Quickly diagnosed our fridge issues and offered same day repair.
Fast, helpful and so nice!
Jim came next day after I called for a non-working fridge. He was quick and efficient. He explained all possibilities and started with the cheapest option first. Will use them again!
My freezer stopped working and Alex came to repair that and also my washer machine needed suspension rods and Alex put those on aswell and everything is fine I appreciate this business and the customer service skills. Very kind and professional.
Fantastic technician, diagnosed the problem and helped us know how to fix it next time as well. Jim was great!
I emailed on a Tuesday night and the drain on my refrigerator was unclogged and everything put back together by Noon the next day. Quick, efficient, friendly and reasonably priced.
I was able to get a next day appt for our Bosch refrigerator and the part was stocked on the truck so the fix was fast. Appreciate the speedy and efficient repair.
Alex was fantastic and very thorough with the repairs and recommendation. I would definitely use them again for another repair.
Highly recommend 1st Choice! Jim Buza has given new life to a dishwasher and refrigerator I thought we would need to replace. Jim came out within hours, knew exactly what was wrong, had the parts and the price was on point! Thanks again, Jim—we appreciate you! The Bass Family
Great experience. Very prompt, fair and clearly communicated both the issue and the solutions. Highly recommend.
Was referred to them by my sister. I called yesterday, and they came out the next morning. My fridge was making awful racket. Alex promptly diagnosed the problem, condenser motor. He ordered it, picked up, came back later same day and replaced it. Alex was very personable, and professional. He explained things…
I started smelling a musty odor in our house and was finally able to narrow it down our Sub-Zero refrigerator as being the root cause... only challenge was that we were not the original purchasers of the fridge and had not had it serviced since buying our home four years ago, thus did not have an appliance repair…
Jim and his son were great: responsive, efficient, and honest. I would absolutely use this company again.
Fast, kind, fixed!!! Will use again!
Jim was very helpful and super efficient! My fridge was fixed in no time!
Jim, was beyond helpful. Will definitely call again. Fair pricing and the job done very quickly.
Jim did great job! He showed up on time, fixed the issue and was super friendly!
On time. Quickly diagnosed the problem, explained the options and costs. Had the part on the truck and was done in less than half an hour. Nice guy, very professional. Will be my go to from now on.
Jim fixed everything quickly and was reasonably priced. Got it repaired before the food went bad! I’ll use this company again!
1st Choice Appliance should be your first and only choice. Honest and reliable, but more than anything they are knowledgeable about appliances. Never had to worry, never any guess work. I have them on speed dial. They helped me finish a kitchen renovation that I couldn’t have done without their know how.
We have been working with Jim since 2018 . He is punctual, works quickly and maintains a tidy work environment. He is professional and competent with reasonable charges. We recommend him for any appliance repair.
Jim and his son were fantastic. They were on time. They knew what they were doing. Very knowledgeable. Their price was very reasonable and they checked cost with me ahead of time. Their work was excellent. They cleaned up after themselves. We will use them again and again!
Amazing , fast , work
We had a power surge so multiple appliances were impacted. Thankfully they were knowledgeable in all of them. The diagnosis and repair was quick and I can’t recommend them enough!
Jim was able to work us in quickly. He was timely, professional and quick to fix our refrigerator. We will definitely use 1st choice again for repair needs
Jim was very responsive, friendly and easy to work with. He was very knowledgeable and quickly assessed the problem with our fridge and got it working as soon as possible. Would call him again to fix any appliance we have!
Same day repair!
Jim was at my house within an hour of first contact and replaced the compressor on my refrigerator in less than 45 mins. He was courteous and professional.
No one wanted to work on our LG refrigerator but Jim at 1st Choice was happy to help us out. Still cheaper than replacing.
I use reviews to decide to hire people, and I can’t say enough good things about this company! Jim was prompt and diagnosed the issue with my freezer immediately and was in and out in under an hour. Don’t hesitate to give him a call for whatever you need.
Great experience. I would call them again.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 55 | $132–$440 |
| Dishwasher repair | 33 | $119–$377 |
| Dryer repair | 30 | $176–$359 |
| Washing machine repair | 29 | $126–$371 |
| Refrigerator repair | 29 | $196–$435 |
| Stove, cooktop & oven repair | 16 | $132–$421 |
| Washer/dryer repair | 14 | $126–$340 |
| Freezer repair | 10 | $158–$471 |
