Experts Reviews · Company report
1st Choice Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty71−2.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

1st Choice Appliance Repair

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 98 appliance repair · 4.9★ from 477 Google reviews

Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1st Choice Appliance Repair is better than 90% of appliance repair.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1st Choice Appliance Repair is better than 80% of appliance repair.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1st Choice Appliance Repair is better than 71% of appliance repair.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1st Choice Appliance Repair is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1st Choice Appliance Repair is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1st Choice Appliance Repair is better than 62% of appliance repair.B
62

Reviews for your job

Customers hired 1st Choice Appliance Repair for 8 kinds of job.

1st Choice Appliance Repair for stove, cooktop & oven repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$421
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Stove, cooktop & oven repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 42
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Stove, cooktop & oven repair”

Loves4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very prompt, professionals and solved the problem in a cost effective manner, highly recommend!!

Paid $350–400Great priceStove, cooktop & oven repair
lynae1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jim was fantastic to work with. He fixed my stove quickly and was super professional.

Paid $300–350Great priceStove, cooktop & oven repair
Glinda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I called choice and explained problem I had with my gas stove after cleaning the stove . I was given a solution to try that ended up working without anyone having to come out . Thank you for solving my problem.

Stove, cooktop & oven repair
Amber11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jim and Alex were both great to work with. I called on a Friday morning and they were out here by that same afternoon, Jim was quickly able to diagnose the problem with my range and ordered a part. He said the part would be in and the could schedule me for upcoming Monday morning, they were great at communicating…

Paid $350–400Reasonable priceStove, cooktop & oven repair
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jim was quick but thorough, and checked out my oven issue, then asked what else he could do for me. I had a sink drain get stuck in the closed position, which he also fixed with no additional charge. I would definitely recommend using him.

Great priceStove, cooktop & oven repairService not listed
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jim was very responsive, arrived when he said he would, and fixed my dryer quickly. 7/31/24- second experience with Jim and he did a great job fixing my oven and changing out a switch on my cooktop .

Dryer repairStove, cooktop & oven repair+ Responsiveness+ Punctuality+ Quality
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jim was amazing! I called him to troubleshoot our oven and freezer and he was out the next day. He was able to diagnose the problem and give us an estimate on the spot within minutes of arriving. He's quick, professional, and his pricing is very reasonable!

Freezer repairStove, cooktop & oven repair+ Responsiveness+ Punctuality+ Quality
RosalesLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

1st Choice Appliance should be your first and only choice. Honest and reliable, but more than anything they are knowledgeable about appliances. Never had to worry, never any guess work. I have them on speed dial. They helped me finish a kitchen renovation that I couldn’t have done without their know how.

Freezer repairRefrigerator repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Candace7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is my second time having 1st Choice come and repair an appliance in my house. The first time he repaired my freezer that was leaking and we’ve had no problems since. This second time he repaired my oven which is working great now. He was fast and knowledgeable, and I would highly recommend this company!

Freezer repairStove, cooktop & oven repair+ Responsiveness+ Quality
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We called Jim because we were having problems keeping our Jenn-Air oven at temperature. He came in and quickly diagnosed the problem, ordered the part and was back a couple days later to install. Jim was very polite, on time and responsive. The part being replaced was a very expensive computer panel and he assured…

Stove, cooktop & oven repair+ Responsiveness+ Punctuality+ Quality
Andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very timely response and was very straightforward about what the issue was, time & cost to repair. Will use again.

Stove, cooktop & oven repair+ Responsiveness+ Quality+ Value
ChristopherLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jim was fantastic, punctual and got the job done quicker than I could ever imagined. Thank you!

Stove, cooktop & oven repair+ Responsiveness+ Punctuality+ Professionalism
Catherine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great experience with Jim. I appreciated his efficiency and good communication. He had the parts he needed to fix our oven right away and it was back in working order quickly. Would recommend and will call again when needed.

Stove, cooktop & oven repair+ Responsiveness+ Punctuality+ Quality
Joey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Stove, cooktop & oven repair+ Responsiveness+ Professionalism
Janey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Stove, cooktop & oven repair
karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Stove, cooktop & oven repair+ Responsiveness+ Punctuality+ Quality

Price

$303+12% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 52%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair55$132–$440
Dishwasher repair33$119–$377
Dryer repair30$176–$359
Washing machine repair29$126–$371
Refrigerator repair29$196–$435
Stove, cooktop & oven repair16$132–$421
Washer/dryer repair14$126–$340
Freezer repair10$158–$471

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