Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
1st Choice Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty71−2.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

1st Choice Appliance Repair

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 98 appliance repair · 4.9★ from 477 Google reviews

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Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1st Choice Appliance Repair is better than 90% of appliance repair.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1st Choice Appliance Repair is better than 80% of appliance repair.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1st Choice Appliance Repair is better than 71% of appliance repair.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1st Choice Appliance Repair is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1st Choice Appliance Repair is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1st Choice Appliance Repair is better than 62% of appliance repair.B
62

Reviews for your job

Customers hired 1st Choice Appliance Repair for 8 kinds of job.

1st Choice Appliance Repair for washing machine repair

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Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Washing machine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 62
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.87%

All 29 Google reviews tagged “Washing machine repair” · showing 20

Guy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jim’s expertise was very valuable. He was friendly and the service was exceptional.

Paid $1–50Great priceWashing machine repair
Cindy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This is the second time I have used this company (different appliances) and I highly recommend them. Alex was knowledgeable, professional, and completed the repair quickly and completely. Definitely use them instead of buying new.

Paid $300–350Great priceWashing machine repair
Noell2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

First Choice was super easy to work with! They communicated clearly, we're right on time, and their pricing was very reasonable. Highly recommend!

Great priceWashing machine repair
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jim was great!!! He fixed everything efficiently and professionally!! Highly recommend!

Paid $300–350Great priceWashing machine repair
AdolfoLocal Guide · 124 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

Showed up, didn’t do anything other than push the power button. Charged $95 for that. Gave me a quote for the wrong thing. Had to call someone else to come out who tested the board, explained the code, diagnosed the issue correctly.

OverpricedWashing machine repair
LatoyahLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My freezer stopped working and Alex came to repair that and also my washer machine needed suspension rods and Alex put those on aswell and everything is fine I appreciate this business and the customer service skills. Very kind and professional.

Customer photo from Latoyah's reviewCustomer photo from Latoyah's review
Paid $100–150Reasonable priceRefrigerator/freezer repairWashing machine repair
Lori8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Honest. So happy with the work done! I’ll definitely use them again and recommend them to everyone I know!

Paid $50–100Great priceWashing machine repair
Hayden8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Saved me from needing a new washer. Highly recommend!!! These guys are experts.

Washing machine repair
kendria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Alex was fantastic and very thorough with the repairs and recommendation. I would definitely use them again for another repair.

Paid $500+Great priceRefrigerator/freezer repairWashing machine repair
DylanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

10/10!! I won’t look for another repair place again, these guys listened to my problem & came out and fixed it right away. Josh was a great with communication & fixed the problem easily!

Washing machine repair
kimberly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Sent an inquiry late Thursday night for a leaking washing machine. They came next days and fixed it on Friday. I CAN DO LAUNDRY THIS WEEKND :D

Paid $400–450OverpricedWashing machine repair
Miss8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My little washer stopped spinning and I was looking for someone who wouldn’t break the bank. Alex was sent same day he was professional quoted me a very fair price for the repair. He was prompt returning and made sure everything was working correctly before he left! Thanks guys for your professional! Will definitely…

Paid $200–250Great priceWashing machine repair
Chrissie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Outstanding service. Pleasant and knowledgeable. Fast response 👌

Paid $300–350Reasonable priceWashing machine repair
SusanLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great Service and Time-Efficient Repair. Alex was able to diagnose the problem and make the necessary repairs within the hour!!! I have been trying to get this issue resolved for over a month now. Alex was awesome! Thanks So Much and I will definitely use this company’s services in the future!😊

Paid $350–400Reasonable priceWashing machine repair
Sharan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

1st choice was efficient and knowledgeable. Jim pinpointed the problem with our washer quickly and replaced the parts while explaining what he was doing. Highly recommend his services.

Paid $400–450Reasonable priceWashing machine repair
Renée4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend 1st Choice for appliance repairs. Top notch service and expertise.

Reasonable priceDryer repairWashing machine repair
Katy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service today. My washer works like it’s brand new again. Alex is my hero!

Great priceWashing machine repair
Cathleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I had a great experience. Jim quickly returned my call and was able to squeeze me in between appointments. They were able to fix my washer in just a few minutes. The cost of repair was very reasonable for travel time, labor and a small part. I would highly recommend.

Washing machine repair+ Responsiveness+ Punctuality+ Professionalism
Cameron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work

Dryer repairWashing machine repair+ Punctuality+ Quality+ Professionalism
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called on an emergency and they were able to provide a same day appointment. They arrived and were incredibly professional. They helped diagnose the problem and gave me an estimate of the repair on site. I would recommend them again and will use them going forward.

Washing machine repair+ Responsiveness+ Punctuality+ Quality

Show more washing machine repair reviews (9 more) →

Price

$303+12% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 52%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair55$132–$440
Dishwasher repair33$119–$377
Dryer repair30$176–$359
Washing machine repair29$126–$371
Refrigerator repair29$196–$435
Stove, cooktop & oven repair16$132–$421
Washer/dryer repair14$126–$340
Freezer repair10$158–$471

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