Analyzing 8,218,8568.2M ReviewsFor 23,27723.3K Experts
Google reviewers rate 1st Class Moving and Storage 4.8 out of 5 stars based on 523 reviews, noting that the owner replies to 93% of feedback. Customers frequently praise the team for punctuality, careful handling of items, reasonable pricing, and clear communication throughout the moving and storage process. Common criticisms include instances of property damage, unexplained price increases beyond initial quotes, and slow or unresponsive follow-up regarding missing items or deposit refunds.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
523 Google reviews we collected
Phrases our text analysis found in 455 written reviews
Price verdicts customers left with their Google review
Middle half of what 61 customers paid ($737–$2.5k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 455 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were on time and used extra care when moving valuable items.”
“Foreman had an attitude when asked to do things, and the main office significantly underestimated our move time and movers were slow and running up the clock.”
“Group was time, courteous and careful with my furniture.”
“I do not recommend this company as they are unprofessional when it comes to following up on missing items.”
“preciate the level of service throughout the entire process and would definitely recommend this moving company to anyone looking for a reliable, profe…”
“I do not recommend this moving company in Maryland.”
“Were in and out quick and had no issues and very reasonably priced.”
“Bottom line: they are unprofessional, careless, and overpriced.”
“We had an absolutely wonderful experience with 1st Class Moving when they moved my parents from Maryland to South Carolina.”
“My couch and a light fixture were damaged during the move.”
“She really liked how they communicated throughout the whole process.”
“They charged us about $1,000 more than the agreed-upon quote, with no clear explanation for the extra charges.”
“…ould definitely recommend this moving company to anyone looking for a reliable, professional moving experience!…”
“I would not trust these people I emailed them the credit card information they needed and they said they wanted photos of my credit card and I.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired 1st Class Moving and Storage for 8 kinds of job. Pick one to see what they paid and said.
3 large trucks and 8 workers Wow! All moved in one day! No breakage! Highly recommended! Best price based on 3 quotes
I requested help moving into house from the uhaul. Group was time, courteous and careful with my furniture.
We had an absolutely wonderful experience with 1st Class Moving when they moved my parents from Maryland to South Carolina. From start to finish, everything went smoothly. The company carefully packed and loaded all of their belongings, stored everything securely for two weeks and then delivered and unloaded…
These guys were amazing! I have moved several times but this time was hands down the best experience I ever had. The guys knew what they were doing and did not hesitate to help pack pictures or things I forgot. They are first class for sure! Justin was great to work with and Jesus lead the team with great…
They were great. Very friendly and responsive. Were in and out quick and had no issues and very reasonably priced. Would highly recommend and would use them again.
Could not have been more professional. Our items were treated with care and the cost was as quoted. Would highly recommend!
| Job | Reviews | Category typical |
|---|---|---|
| Local moving | 48 | $585–$1.5k |
| In-state moving | 31 | $811–$2.2k |
| Furniture assembly | 21 | $295–$1.0k |
| Interstate moving | 18 | $1.6k–$4.9k |
| Oversized-item moving | 15 | $228–$677 |
| Furniture disassembly | 14 | $566–$1.3k |
| Senior moving | 14 | $529–$1.6k |
| Moving-related storage | 11 | $285–$958 |
4.8 ★★★★★ 523 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
It was a seamlessly easy move- from estimate, schedule and moving! Thrilled with how well it went. Everyone was polite respectful and professional! I'm not ready to move again, but if I did, First class would be my first call!
3 large trucks and 8 workers Wow! All moved in one day! No breakage! Highly recommended! Best price based on 3 quotes
Great moving company. I’d highly recommend them. They were on time and used extra care when moving valuable items.
I requested help moving into house from the uhaul. Group was time, courteous and careful with my furniture.
We had an absolutely wonderful experience with 1st Class Moving when they moved my parents from Maryland to South Carolina. From start to finish, everything went smoothly. The company carefully packed and loaded all of their belongings, stored everything securely for two weeks and then delivered and unloaded everything in South Carolina with the same level of care. There were no hiccups whatsoever and nothing was missing or damaged. The entire process was handled professionally with great attention to detail. Moving long distance can be incredibly stressful, especially when storage is involved, but this company made the entire experience easy. I would highly recommend 1st Class Moving.
Very professional movers. They handled all of our items with care and they were able to move everything in less time than expected.
On time. Great service. Phenomenal crew!
My mother-in-law had a great experience with this moving company from start to finish! They made the entire process of moving into her new apartment incredibly smooth. Everything was handled professionally and with great care. She really liked how they communicated throughout the whole process. Shout out to Calvin whom handled her needs and requests. He was excellent about confirming the dates and making sure everything was scheduled properly, and checked in with her to make sure she was taken care of. He also made sure to address any additional details that were given to him. The moving team was professional, efficient, careful, and respectful of her belongings. They took care of everything as if it were their own. We appreciate the level of service throughout the entire process and would definitely recommend this moving company to anyone looking for a reliable, professional moving experience!
These guys were amazing! I have moved several times but this time was hands down the best experience I ever had. The guys knew what they were doing and did not hesitate to help pack pictures or things I forgot. They are first class for sure! Justin was great to work with and Jesus lead the team with great enthusiasm. I have been raving about this company and I will use them again!!!!Thank you guys for your super professional and helpful moving expertise. Moving is not easy but you made it less stressful!!!
Very professional. Extremely careful with everything. All done In a timely manner. Definitely recommend.
Analyzing 8,218,8568.2M ReviewsFor 23,27723.3K Experts
