Analyzing 8,229,2658.2M ReviewsFor 23,31123.3K Experts

Experts Reviews · Company report
1st Class Moving and Storage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty83−1.7Momentum penalty87−1.3Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

1st Class Moving and Storage

Baltimore, MD · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #335Position by Experts Score among all companies we track in this category. of 357 movers · 4.8★ from 523 Google reviews

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Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1st Class Moving and Storage is better than 76% of movers.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1st Class Moving and Storage is better than 58% of movers.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1st Class Moving and Storage is better than 83% of movers.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1st Class Moving and Storage is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1st Class Moving and Storage is better than 87% of movers.A
87
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1st Class Moving and Storage is better than 81% of movers.A
81

Reviews for your job

Customers hired 1st Class Moving and Storage for 8 kinds of job.

1st Class Moving and Storage for moving-related storage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.27
Usually paidThe price range customers picked most often for this job.$500–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$285–$958
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 46/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related storage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#149 / 151
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 11 Google reviews tagged “Moving-related storage”

Rich5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

3 large trucks and 8 workers Wow! All moved in one day! No breakage! Highly recommended! Best price based on 3 quotes

Paid $4,000–4,500Great priceSmall furniture movingLocal movingMoving-related packing
Delilah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We had an absolutely wonderful experience with 1st Class Moving when they moved my parents from Maryland to South Carolina. From start to finish, everything went smoothly. The company carefully packed and loaded all of their belongings, stored everything securely for two weeks and then delivered and unloaded…

Paid $5,000+Great priceInterstate movingFurniture disassemblyMoving-related storage
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

My mother-in-law had a great experience with this moving company from start to finish! They made the entire process of moving into her new apartment incredibly smooth. Everything was handled professionally and with great care. She really liked how they communicated throughout the whole process. Shout out to Calvin…

Paid $500–1,000Reasonable priceSenior movingMoving-related storageFurniture storage
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a great experience with 1st Class Moving and Storage. They packed and carefully wrapped all of our furniture and moved everything into storage until we’re ready for the next step of our move. Calvin was our main contact and was fantastic from the start. He got us a quote incredibly quickly, was personable…

Great priceLocal movingMoving-related storage
bdschwartz777 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Oscar and his team were fantastic. Despite the rainy weather they were punctual, pleasant and very professional. They came in slightly under budget and made what we anticipated to be a very stressful day into just another Saturday. We thank them for their work and will be using them for the second leg of our move in…

Great priceMoving-related storage
JatinLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★

We had a terrible experience with this moving company and I strongly recommend avoiding them. They charged us about $1,000 more than the agreed-upon quote, with no clear explanation for the extra charges. We also paid for a few days of storage, which was included in the original quote, yet they still added costs.…

Customer photo from Jatin's reviewCustomer photo from Jatin's review
Paid $2,000+OverpricedMoving-related storageWarehouse storage servicesFurniture storage
WendyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a complicated move with 2 pick up spots and 2 drop off spots and some tight stairs! And they packed me first! Every single person on the team was amazing and everything went super smoothly. Pricing was very fair. All details were handled. We were very happy with the move!

Reasonable priceLocal movingMoving-related packingOversized-item moving
Eric6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

First Class Moving and Storage of Glen Burnie, MD and Orlando, FL HAVE NO class at all. They are the biggest bunch of crooks with which I have ever worked. We recently moved from Laurel, MD to Charleston, SC. We hired Pods.com to manually move some of our possessions and this company to move the rest. Pods.com…

Moving-related storageInterstate moving− Responsiveness− Quality
Cheryl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Employees were on time, very professional and mindful to not bump walls/corners. Will use them again when I move from storage to my new home.

Local movingMoving-related storage+ Responsiveness+ Punctuality+ Quality
Megan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceLocal movingMoving-related storageIn-state moving
Jay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Local movingMoving-related storageOversized-item moving+ Quality+ Professionalism

Price

$1.1k+14% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 51%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Local moving48$585–$1.5k
In-state moving31$811–$2.2k
Furniture assembly21$295–$1.0k
Interstate moving18$1.6k–$4.9k
Oversized-item moving15$228–$677
Furniture disassembly14$566–$1.3k
Senior moving14$529–$1.6k
Moving-related storage11$285–$958

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