Analyzing 7,238,1347.2M ReviewsFor 20,52420.5K Experts

Experts Reviews · Company report
2 Plumbs Up Plumbing & Remodeling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%62+15Value 14%95+13.4Replies to reviews 7%55+3.9Craft & service penalty89−1.1Momentum penalty14−8.6Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

2 Plumbs Up Plumbing & Remodeling

Rancho Cordova, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 46 gas contractors · 4.9★ from 177 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.2 Plumbs Up Plumbing & Remodeling is better than 85% of gas contractors.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.2 Plumbs Up Plumbing & Remodeling is better than 62% of gas contractors.B
62
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.2 Plumbs Up Plumbing & Remodeling is better than 89% of gas contractors.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.2 Plumbs Up Plumbing & Remodeling is better than 95% of gas contractors.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.2 Plumbs Up Plumbing & Remodeling is better than 14% of gas contractors.F
14
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.2 Plumbs Up Plumbing & Remodeling is better than 55% of gas contractors.C
55

Reviews for your job

Customers hired 2 Plumbs Up Plumbing & Remodeling for 8 kinds of job.

2 Plumbs Up Plumbing & Remodeling for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 35

All 8 Google reviews tagged “Water heater installation”

Cathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Fourth time they have done work for me. Always best price and a thorough job. Thanks

Shower installationWater heater installationPlumbing pipe repair
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Spenser was on time, professional and did a great job. Removed the old insta-hot water dispenser, replaced it with a new unit, cleaned up took my credit card and charged the agreed amount. Highly recommended

Water heater installation
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Don was honest and professional in his assessment of my needs, Gerardo did excellent work. I will definitely use the services of JR Putman again.

Water heater installation+ Responsiveness+ Punctuality+ Quality
john10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rob was very knowledgeable & friendly, thanks!!!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Bill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Igor, Don and entire JR Putman team did a fantastic job following up on a new home water heater installation. IGOR was extremely courteous, knowledgeable and made sure that our CUSTOMER NEEDS were fully addressed! Thanks 🙏🏽 for the GREAT WORK IGOR! The Young Family

Water heater installation+ Responsiveness+ Quality+ Professionalism
Thomas6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Working with JR Putman was great throughout the whole process. Don was the most upfront and honest tech we came across when we were getting quotes for a full house pipe replacement. He went over specific details no one else had, and was very patient with our questions throughout the bidding process. Once the work…

Water heater installationPlumbing pipe repair+ Quality+ Professionalism
Patricia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Perfect in every way — efficient, friendly and careful.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Amber2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 50%Overpriced 50%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning10$57–$393
Toilet repair10$124–$554
Water heater installation8$1.2k–$2.5k
Plumbing pipe repair8$251–$1.4k
Faucet installation7$261–$680
Plumbing leak detection7$57–$506
Faucet repair6$216–$655
Shower installation5—

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