Plumber · Rancho Cordova, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%62+15Value 14%95+13.4Replies to reviews 7%55+3.9Craft & service penalty89−1.1Momentum penalty14−8.6Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 46 gas contractorsiPosition by Experts Score among all companies we track in this category. · better than 9%
4.9★★★★★177 Google reviews
94%five-star reviews
1.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate 2 Plumbs Up Plumbing & Remodeling 4.9 out of 5 based on 177 reviews, with the owner responding to 32 percent of them. Customers frequently highlight punctuality, professional communication, fair pricing, and thorough explanations during services like shower remodels, tub conversions, and general plumbing repairs. However, low-star reviews describe issues with installation quality, such as cracked tile or improper fixture placement, and note discrepancies between quoted and final charges for specific repairs.
Google rating: 4.9 out of 5 from 177 reviews (94% five-star).
Reviews on this page: 177 Google reviews (150 with written comments, 3 with photos).
Owner responses: the business replied to 32% of reviews.
Most recent review: April 6, 2026.
Service: Gas Contractor serving Rancho Cordova, California.
Data from Google, last updated November 1, 2026.
Score profile vs other gas contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
This companyGas Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.2 Plumbs Up Plumbing & Remodeling: 85/100 on this factor. Category median: 88.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.2 Plumbs Up Plumbing & Remodeling: 62/100 on this factor. Category median: 87.B
62
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.2 Plumbs Up Plumbing & Remodeling: 89/100 on this factor. Category median: 95.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.2 Plumbs Up Plumbing & Remodeling: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.2 Plumbs Up Plumbing & Remodeling: 14/100 on this factor. Category median: 100.F
14
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.2 Plumbs Up Plumbing & Remodeling: 55/100 on this factor. Category median: 78.C
55
Bar = this company · dark tick = category median.
Star ratings
177 Google reviews we collected
4.9of 5
5 stars16794%
4 stars53%
3 stars00%
2 stars11%
1 star42%
Praise vs complaints
Phrases our text analysis found in 150 written reviews
99%praise
Praise25999%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9436%
Speed & response4316%
Quality & results3815%
Communication3212%
Price & value2510%
Would recommend2510%
Honesty & trust52%
What customers talk about
We read 150 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rob was at our house twice, he’s very professional and humble.”
“They made sure I understood how the project was going and what was going to take place the next day.”
“He was thorough and thoughtful and so far the most trustworthy of plumbers/companies.”
“Explained the process I needed to finish a shower project that another contractor dropped the ball.”
“I checked a few other places before booking with 2PU and they seemed to have a very fair pricing.”
“It was still too costly and they overcharge.”
“We highly recommend 2 Plumbs Up Plumbing & Remodeling.”
“Igor was extremely honest and qualified to do the work.”
People customers mention
Don9 reviews
Igor8 reviews
Rob7 reviews
Steve6 reviews
Aaron4 reviews
Loren3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 2 Plumbs Up Plumbing & Remodeling for 8 kinds of job. Pick one to see what they paid and said.
JJanice1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
My experience with this horrible place has been awful, lie after lie , after spending close to 48 thousand dollars , for remodel if 2bathrooms, one hall and master , they have installed CHEAP fixtures, sinks, vanity ,had to have my hall bathroom showere door replaced because they installed it all wrong, installed…
Paid $1,000+OverpricedShower installationService not listed
My experience with this horrible place has been awful, lie after lie , after spending close to 48 thousand dollars , for remodel if 2bathrooms, one hall and master , they have installed CHEAP fixtures, sinks, vanity ,had to have my hall bathroom showere door replaced because they installed it all wrong, installed tile that was cracked and when I told them they said oh that’s ok it won’t hurt anything , my master is a disaster , put on cheap fixtures but charged me for kholer , the fixtures they put stained my new vanity, said it was my fault , HOW IS IT MY FAULT, so now I’m suing them for thousands of dollars and getting state contractors involved and reporting them to all the right agencies , DO NOT USE THEM LIEERS AND CHEATERS,
Price assessment: Overpriced
Price: $1,000+
Services: Shower installation, Service not listed
D
Darlene Daniels1 reviewiTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
Thank you, Don, and staff for my shower remodel. I love the flex stone shower and definitely the new shower floor. The staff were very professional and courteous. They made sure I understood how the project was going and what was going to take place the next day. I am a very happy and satisfied customer. If you need a shower repair/remodel, call 2 Plumbs Up Plumbing and Remodeling.
Price assessment: Reasonable price
Services: Shower installation
P
Pearl Beavers9 reviewsiTotal number of Google reviews Pearl has written across all businesses on Google Maps, not just this one.
The first time having Two Plumbs Up service. While it was to install a new garbage disposal I’m confident they can handle more complex plumbing needs. I will call them again.
Response from the owner · 2 years ago
Good afternoon, glad we were able to get straight to the point for you & thank you for choosing us to replace your garbage disposal! We will be in touch this coming week!
J
Jay Tee5 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Came right out the next morning after a late afternoon call for an estimate. Professional. Top notch the moment he hit the door. Explained the process I needed to finish a shower project that another contractor dropped the ball. Going with these guys. Don’t need other estimates.
L
Liron ManLocal Guide · 21 reviewsiTotal number of Google reviews Liron has written across all businesses on Google Maps, not just this one.
Rob was at our house twice, he’s very professional and humble. Gives some good advices too.
I checked a few other places before booking with 2PU and they seemed to have a very fair pricing.
Definitely recommending.
T
Tim Godby1 reviewiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Although we have not hired Two Plumbs Up, yet? I really appreciate Rob Larson, the technician. He was thorough and thoughtful and so far the most trustworthy of plumbers/companies. Really helpful, Rob, I’m so glad that my son referred me to them. So, we did hire Rob and Two Thumbs Up, we’re quite happy that we did. Rob and Aaron are a good team and we had a great experience. Their pricing was fair, and competitive. Now that we used their services, we will get some bids on remodeling that Two Thumbs Up has services for. Thanks again, Rob and Aaron.
Response from the owner · a year ago
Thank you for your kind words, Tim! We're delighted to hear about your positive experience with Rob Larson. Our team is dedicated to providing trustworthy and thorough service, and we appreciate your son's referral. We look forward to the opportunity to assist you in the future!
U
Ute North6 reviewsiTotal number of Google reviews Ute has written across all businesses on Google Maps, not just this one.
I was bidding on a new HVAC/ducting installation and chose to give my business to 2 Plumbs Up. Don was very professional and courteous, explaining the process from beginning to end. I felt he provided a fair quote and had a sense of urgency to get my old unit replaced. The whole installation took 3 days and Aaron and his co-workes were super friendly and addressed every question that I had. Definitely a good experience. Would recommend!
Response from the owner · a year ago
Thank you for your wonderful review, Ute! We’re glad to hear that Don and Aaron provided you with a professional and friendly experience. Your recommendation means a lot to us, and we appreciate your trust in 2 Plumbs Up for your HVAC installation. If you need any further assistance, feel free to reach out!
S
Sandra Morgan3 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Thank you for your review, Sandra! We're glad to hear you found our services informative and helpful. We appreciate your feedback and hope to serve you even better in the future!
R
robert wolff5 reviewsiTotal number of Google reviews robert has written across all businesses on Google Maps, not just this one.
Thank you for your positive feedback, Robert! We're glad to hear that you were satisfied with the installation and pricing. Your support means a lot to us!
