Home health care service · Thousand Oaks, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%93+28.6Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 70 child care agenciesiPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★25 Google reviews · 20 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
24 Hour Caregivers- Thousand Oaks Homecare Services at a glance
Google reviewers rate this Thousand Oaks home health care service five stars based on twenty-five reviews, noting that the owner responds to all feedback. Customers describe caregivers as punctual, compassionate, and attentive to specific needs, such as light housekeeping, companionship, and 24-hour hospice support. The business is highlighted for its responsive communication, flexible scheduling for short-term or long-term care, and reasonable pricing compared to other local providers. No recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 25 reviews (100% five-star).
Reviews on this page: 25 Google reviews (22 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 17, 2026.
Service: Child Care Agency serving Thousand Oaks, California.
Data from Google, last updated November 13, 2026.
Score profile vs other child care agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyChild Care Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.24 Hour Caregivers- Thousand Oaks Homecare Services: 95/100 on this factor. Category median: 83.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.24 Hour Caregivers- Thousand Oaks Homecare Services: 93/100 on this factor. Category median: 80.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.24 Hour Caregivers- Thousand Oaks Homecare Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
–
Bar = this company · dark tick = category median.
Star ratings
25 Google reviews we collected
5.0of 5
5 stars25100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 22 written reviews
100%praise
Praise34100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1029%
Would recommend926%
Quality & results824%
Honesty & trust39%
Speed & response26%
Communication26%
What customers talk about
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The caregiver was attentive, thorough, kind and caring.”
“I recommend this company because the owner cares that you are a happy client.”
“From personal care to companionship, they provide top-notch assistance tailored to individual needs.”
“If you're looking for reliable and trustworthy home care, look no further than 24 Hour Caregivers!”
“Allen also quickly responded to my inquiries and took immediate action, as needed.”
“Just make sure you explain everything in details so they can have the best fit for your need.”
People customers mention
Allen4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Lisa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The owner, Allen, was very accommodating and understanding so that we could end up with the caregiver that best fit with my husbands needs. Allen also quickly responded to my inquiries and took immediate action, as needed. I recommend this company because the owner cares that you are a happy client. 24 Hour…
GaryLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I can't say enough good things about Alan and his staff. I needed spot coverage over a 10 day period and got exactly what I needed. The caregiver was attentive, thorough, kind and caring. In fact, he couldn't do enough for me. I would use them again and would highly recommend them in a heartbeat.
Aisha1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The 24 Hour Caregivers - Thousand Oaks Home Care Services Westlake Village light housekeeping service has been a game-changer. Their caregivers keep my father’s home spotless and organized, significantly reducing the risk of falls. Knowing his environment is clean and safe gives our family peace of mind and lets him enjoy his home more comfortably.
RashadLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I highly recommend 24 Hour Caregiver for anyone seeking compassionate and professional home care services in Los Angeles. Their team is incredibly caring, attentive, and skilled. From personal care to companionship, they provide top-notch assistance tailored to individual needs. The staff goes above and beyond to…
Akmaral5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Our experience with 24 Hour Caregivers was outstanding. The caregivers were compassionate, professional, and truly went above and beyond to ensure the comfort and well-being of our grandmother. From assistance with daily tasks to genuine companionship, they provided invaluable support. Highly recommend to anyone who…
Lisa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
If you are looking for excellent service, very caring, dependable, understands your needs and concerns for your loved one, reputable and always there for you then 24 Hr caregivers in LA area is for you. My husband has needed care givers for 2 years and we all were very happy with the people Allen sent. Excellent ....I definitely recommend them.
The owner, Allen, was very accommodating and understanding so that we could end up with the caregiver that best fit with my husbands needs. Allen also quickly responded to my inquiries and took immediate action, as needed. I recommend this company because the owner cares that you are a happy client. 24 Hour Caregivers found us a wonderful caregiver. We used 24 Hour Caregivers from March to August this year and will call upon them for future services.
Response from the owner · 2 months ago
Thank you, Lisa! We’re so glad Allen and our team were able to find the right caregiver for your husband’s needs. We truly appreciate your trust in 24 Hour Caregivers and look forward to supporting your family again in the future.
Gary KeanLocal Guide · 36 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
I can't say enough good things about Alan and his staff. I needed spot coverage over a 10 day period and got exactly what I needed. The caregiver was attentive, thorough, kind and caring. In fact, he couldn't do enough for me. I would use them again and would highly recommend them in a heartbeat.
Response from the owner · 7 months ago
Gary, thank you so much for your wonderful review! We truly appreciate your kind words about Alan and our team's dedication to providing attentive and caring service. We're thrilled to hear that the caregiver met your needs during your 10-day coverage and that you felt well-supported throughout your experience. Your recommendation means the world to us!
Adam Dean1 reviewiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
24 Hour Caregivers was amazing. Right from the start, Allen returned my call and had someone schedule to be sent out to my parent's house in 24 hours. Quick background, my parents live in West Hills, and I live in Washington DC and I am an only child. My Dad, who is 86 and doing amazing, fell and received a concussion. He was in ICU for 6 days, and I had flown out to be with them for a 10 days. I needed to get someone to monitor both of my parents while I flew back to DC. As stated earlier, Allen had scheduled an interview for us inside of 24 hours at my parent's house. Lily showed up 5 minutes early to the interview and was amazing. Very personable and knowledgeable. I immediately felt at ease with her. Her schedule was always flexible and her positive energy definitely helped get my Dad motivated. I would highly recommend both Allen and Lily should you need someone to rely on.
Best
Adam
Response from the owner · a year ago
Thank you so much, Adam for the review. It was a pleasure working with you and we're always here if you need any of our assistance again.
Aisha1 reviewiTotal number of Google reviews Aisha has written across all businesses on Google Maps, not just this one.
The 24 Hour Caregivers - Thousand Oaks Home Care Services Westlake Village light housekeeping service has been a game-changer. Their caregivers keep my father’s home spotless and organized, significantly reducing the risk of falls. Knowing his environment is clean and safe gives our family peace of mind and lets him enjoy his home more comfortably.
Response from the owner · a year ago
Dear Aisha, thank you so much for your wonderful feedback of our Thousand Oaks office. We are always here to provide top notch home care services to the surrounding community.
Ryan Cayanan2 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
I highly recommend 24 Hour Caregiver for anyone seeking compassionate and professional home care services in Los Angeles. Their team is incredibly caring, attentive, and skilled. From personal care to companionship, they provide top-notch assistance tailored to individual needs. The staff goes above and beyond to ensure the comfort and well-being of their clients. If you're looking for reliable and trustworthy home care, look no further than 24 Hour Caregivers!
Response from the owner · 2 years ago
Thank you Rashad for the wonderful feedback.
Akmaral Babas5 reviewsiTotal number of Google reviews Akmaral has written across all businesses on Google Maps, not just this one.
Our experience with 24 Hour Caregivers was outstanding. The caregivers were compassionate, professional, and truly went above and beyond to ensure the comfort and well-being of our grandmother. From assistance with daily tasks to genuine companionship, they provided invaluable support. Highly recommend to anyone who is looking for excellent home care in Thousand Oaks.
Response from the owner · 2 years ago
Akmaral, thank you so much for the kind words.
Lisa Robertt5 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
If you are looking for excellent service, very caring, dependable, understands your needs and concerns for your loved one, reputable and always there for you then 24 Hr caregivers in LA area is for you. My husband has needed care givers for 2 years and we all were very happy with the people Allen sent. Excellent ....I definitely recommend them.
Response from the owner · 2 years ago
Dear Lisa,
It was a pleasure providing care for your husband. The two years flew by like it was just yesterday. Thank you for having trust in our staff at our LA home care office. We appreciate the opportunity in working with you and your loved one.
Kind regards,
Allen
Admin Email8 reviewsiTotal number of Google reviews Admin has written across all businesses on Google Maps, not just this one.
spent two months looking for home care for my grandma in los angeles. All the companies either flake or charge an arm and a leg. These guys made my life so easy. sincerely recommend
Response from the owner · 2 years ago
Dear Admin, Thank you so much in having trust in our Los Angeles home care services for your beloved grandma. It was a pleasure working with you and your loved one.
steve kLocal Guide · 10 reviewsiTotal number of Google reviews steve has written across all businesses on Google Maps, not just this one.
Great experience. Warm and friendly staff. This was not an easy choice- as my wife and i did MONTHS of research before deciding on 24 Hour Caregivers. After speaking directly with the owner, Allen- i realized he and his staff truly care about the well being of my father in law. I would highly recommend !
Response from the owner · 2 years ago
Dear Steve,
We appreciate the kind works. It was a pleasure providing care for your father in law. Thank you for choosing 24 Hour Caregivers at our LA home care location.
