Home health care service · Thousand Oaks, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%94+28.9Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 70 child care agenciesiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★53 Google reviews · 8 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Senior Helpers Thousand Oaks five stars based on fifty-three reviews, with the owner responding to all comments. Clients frequently cite punctuality, flexible scheduling, and clear communication as key benefits of the in-home care services. Recurring themes include caregivers providing compassionate support for daily tasks and companionship, while office staff are noted for tailoring care plans to changing needs. No common criticisms appear in the provided excerpts, which consistently describe the agency as reliable and professional.
Google rating: 5.0 out of 5 from 53 reviews (98% five-star).
Reviews on this page: 53 Google reviews (44 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 7, 2026.
Service: Child Care Agency serving Thousand Oaks, California.
Data from Google, last updated November 13, 2026.
Score profile vs other child care agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Senior Helpers Thousand OaksChild Care Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Senior Helpers Thousand Oaks: 97/100 on this factor. Category median: 83.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Senior Helpers Thousand Oaks: 94/100 on this factor. Category median: 80.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Senior Helpers Thousand Oaks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
5.0of 5
5 stars5298%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
100%praise
Praise77100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2836%
Would recommend1621%
Honesty & trust1216%
Communication1013%
Speed & response810%
Quality & results34%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service, compassionate care and a true source of comfort.”
“we are very grateful to the entire Senior Helpers and would highly recommend them.”
“Grecia is an exceptional caregiver - she is passionate, reliable and easy to work with.”
“But beyond that, she is attentive to the needs of her clients and a great communicator.”
“Their caregivers were kind, timely, and helpful, and I was particularly impressed that Senior Helpers was able to staff in the Malibu area.”
“Senior Helpers did a wonderful job caring for him and helping share my aunt's care burden to make her life easier too.”
People customers mention
Ann5 reviews
Mona4 reviews
Patricia4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
M1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service, compassionate care and a true source of comfort. Thank you Mona, Patricia and Ann, for you kindness and professionalism.
Grecia is an exceptional caregiver - she is passionate, reliable and easy to work with.
we are very grateful to the entire Senior Helpers and would highly recommend them.
Prema7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We love Mona from Senior Helpers. Great organization. Always willing to work with us to figure out how to meet our needs.
Jason8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Couldn’t ask for a better care team to look out for my family. Thankful we found Senior Helpers!
erikaLocal Guide · 69 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I needed help with my mom's care and was given the opportunity to have Senior Helpers come help me. Mona the owner was kind to come to our home and give the initial meeting. Sonia, our caregiver was sweet and always willing to help do daily tasks as well as keep my mom safe and comfortable. Highly recommend.
NancyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I used their services for my mom after compression fracture of spine. My mom had limitations for six weeks and it was a great relief to have these people provide support. They showed up promptly and detailed oriented. The intake representative , Ann, was personable and wonderful to work with. The caregiver Maria M.…
Brigette1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Highly recommend Senior Helpers! Their caregivers were so supportive and caring for my mom in her last months, always treating her with respect and kindness. The manager and office staff were always professional and willing to accommodate our ever-changing needs. It was a relief to our family to know our mom was in good hands.
Excellent service, compassionate care and a true source of comfort. Thank you Mona, Patricia and Ann, for you kindness and professionalism.
Grecia is an exceptional caregiver - she is passionate, reliable and easy to work with.
we are very grateful to the entire Senior Helpers and would highly recommend them.
Response from the owner · a month ago
Thank you for your kind words! It's been a pleasure to work with you, and your family. We will pass your regards to Grecia as well!
Prema Ray7 reviewsiTotal number of Google reviews Prema has written across all businesses on Google Maps, not just this one.
We love Mona from Senior Helpers. Great organization. Always willing to work with us to figure out how to meet our needs.
Response from the owner · a month ago
Thank you so much for your kind words! We truly appreciate your trust in Senior Helpers and are grateful for the opportunity to support you and your family!
Jason Schell8 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Couldn’t ask for a better care team to look out for my family. Thankful we found Senior Helpers!
Response from the owner · 3 months ago
Thank you so much for your kind words! It means the world to our team to know you feel confident in the care and support your family receives. We’re truly grateful you chose Senior Helpers and appreciate the opportunity to be there for your family.
erika ampayaLocal Guide · 69 reviewsiTotal number of Google reviews erika has written across all businesses on Google Maps, not just this one.
I needed help with my mom's care and was given the opportunity to have Senior Helpers come help me. Mona the owner was kind to come to our home and give the initial meeting. Sonia, our caregiver was sweet and always willing to help do daily tasks as well as keep my mom safe and comfortable. Highly recommend.
Response from the owner · 4 months ago
Thank you so much, Erika, for your thoughtful review and recommendation. We’re honored that you trusted us to care for your mom. We’re so glad Mona was able to guide you through the process and that Sonia provided the compassionate care and support your mom deserved. Our entire team is committed to helping our clients stay safe, comfortable, and happy at home. Thank you again for choosing Senior Helpers Thousand Oaks.
The Senior Helpers Team
Nancy GLocal Guide · 15 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
I used their services for my mom after compression fracture of spine. My mom had limitations for six weeks and it was a great relief to have these people provide support. They showed up promptly and detailed oriented. The intake representative , Ann, was personable and wonderful to work with. The caregiver Maria M. Was fantastic. She never needed prompting to help with anything. She is an asset to the team. I highly recommend this agency for your needs.
Response from the owner · 4 months ago
Thank you so much for this review Nancy! We are so happy you had a good experience with us!
Diane Montalvo4 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Thank you so much, Diane, for your 5-star review! We’re grateful for your support and are delighted you had an excellent experience. Thank you for trusting us with your care.
The Senior Helpers Thousand Oaks Team
Brigette Cofiell1 reviewiTotal number of Google reviews Brigette has written across all businesses on Google Maps, not just this one.
Highly recommend Senior Helpers! Their caregivers were so supportive and caring for my mom in her last months, always treating her with respect and kindness. The manager and office staff were always professional and willing to accommodate our ever-changing needs. It was a relief to our family to know our mom was in good hands.
Response from the owner · 4 months ago
Thank you so much, Brigette, for your thoughtful and heartfelt review. It was truly an honor to care for your mom during such an important time. We are grateful that our caregivers, manager, and office team were able to provide the compassion, respect, and support your family needed. Knowing you had peace of mind that your mom was in good hands means the world to us. Thank you again for trusting us with her care.
The Senior Helpers Thousand Oaks Team
Isaak OttmarLocal Guide · 16 reviewsiTotal number of Google reviews Isaak has written across all businesses on Google Maps, not just this one.
I can’t say enough great things about Senior Helpers. They come out to Calabasas for me. Their team has been an incredible resource for me offering expert advice and compassionate guidance every step of the way. I’ve personally used their insights to make better decisions about in-home care, and the professionalism of their staff truly stands out. Because of my positive experience, I’ve referred several people to Senior Helpers. If you’re in the Calabasas area looking for reliable, caring support for your loved ones, I highly recommend reaching out to Senior Helpers.
Response from the owner · 4 months ago
Thank you so much, Isaak, for your thoughtful review and for recommending us to others. It means a great deal to know our team was able to provide expert guidance and compassionate support as you navigated important decisions about in-home care. We’re honored by your trust and sincerely appreciate your referrals. Thank you again for choosing Senior Helpers and for allowing us to be a resource for you and your loved ones.
The Senior Helpers Team
ariyah5 reviewsiTotal number of Google reviews ariyah has written across all businesses on Google Maps, not just this one.
Senior Helpers Thousand Oaks, had been amazing for my family. The way everyone in the office cares about our needs is something noteworthy. They have been able to tailor care for my loved ones, and been very open, honest and flexible in regards to scheduling. I am grateful everyday I have found Senior Helpers. Special shoutout to Mona, Ann, and Patricia for being so amazing and helpful!
Response from the owner · 4 months ago
Hi Ariyah- Thank you so much for this incredible review. We are so grateful for you <3
becki couch-alvarado1 reviewiTotal number of Google reviews becki has written across all businesses on Google Maps, not just this one.
Senior Helpers was such a help to our family. They worked with me to put together a care plan for my mom and provided caregivers who were kind, reliable, and truly caring. They also supported me every step of the way and made a hard journey feel much more manageable. I’m really grateful for their care and guidance.
Response from the owner · 9 months ago
becki couch-alvarado, Thank you for trusting Senior Helpers for your in-home care needs. It means so much to us when clients share their experiences and we appreciate you taking the time to do that. Please do not hesitate to contact us if there is anything else that we can assist you with!
