Wilfredo Vazquez4 reviewsTotal number of Google reviews Wilfredo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best in Bronx very professional
- Price assessment: Great price
360 Mechanic Inc.
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%44+24Reliability 24%10+2.4Value 14%53+7.5Replies to reviews 7%92+6.5Momentum penalty9−9.1Experts Score= 31Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.31SCORE
DGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#68 of 68 mobile auto mechanicsPosition by Experts Score among all companies we track in this category. · better than 0%
4.6 ★★★★★ 134 Google reviews · 24 photos
90%five-star reviews
4.08★last 12 monthsAverage stars on reviews from the last 12 months only.
18.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
37%reviews answered by the owner
Oct 2026latest review
360 Mechanic Inc. at a glance
Google reviewers rate 360 Mechanic Inc. 4.6 out of 5 stars, with the owner responding to 37% of feedback. Positive comments highlight 24/7 availability, rapid towing, detailed explanations, and fair pricing for repairs like engine replacements and electrical fixes. However, several low-star reviews criticize high labor costs, poor communication, and recurring mechanical issues after repairs, such as steering problems that persisted or worsened despite previous work.
- Google rating: 4.6 out of 5 from 134 reviews (90% five-star).
- Reviews on this page: 134 Google reviews (115 with written comments, 7 with photos).
- Owner responses: the business replied to 37% of reviews.
- Most recent review: October 7, 2026.
- Service: Mobile Auto Mechanic serving Yonkers, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other mobile auto mechanics
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.360 Mechanic Inc.: 44/100 on this factor. Category median: 87.C
44
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.360 Mechanic Inc.: 10/100 on this factor. Category median: 80.F
10
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.360 Mechanic Inc.: 53/100 on this factor. Category median: 100.C
53
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.360 Mechanic Inc.: 9/100 on this factor. Category median: 100.F
9
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.360 Mechanic Inc.: 92/100 on this factor. Category median: 65.A
92
Bar = this company · dark tick = category median.
Star ratings
134 Google reviews we collected
- 5 stars12090%
- 4 stars11%
- 3 stars00%
- 2 stars11%
- 1 star129%
Praise vs complaints
Phrases our text analysis found in 115 written reviews
- Praise20796%
- Complaints94%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price833%
- Reasonable1146%
- Overpriced313%
- Not sure28%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4420%
- Would recommend3717%
- Quality & results3416%
- Price & value3416%
- Speed & response3215%
- Honesty & trust199%
- Communication167%
What customers talk about
We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, friendly and the deal is solid too.”
“Very disrespectful over the phone.”
“Very knowledgeable and trustworthy,, I would recommend to all my friends who have issues in the future.”
“I must revise the rating down to a 1 out of 5 stars from 3 stars.”
“This is the spot to come for quality work that’s completed in a reasonable amount of time.”
“Horrible experience please do not take your car to this place, and they are extremely expensive”
“Sanchez was very knowledgeable and helpful when I had issues with my engine was able to give me great price on labor plus insight into maintenance.”
“Communication and accountability were lacking, and the experience left me feeling overcharged and frustrated.”
“Work was done on my car promptly, my car was ready on Tuesday for pick up.”
“…hat could have been an absolute nightmare scenario into one that was genuinely kind of fun (I mean, as fun as your car almost breaking down gets).…”
“He explained everything in clear concise details and best practices for keeping the car in shape.”
People customers mention
- Ralph 14 reviews
- Bronx 5 reviews
- Raph 4 reviews
- Repair 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 360 Mechanic Inc. for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Nene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
Horrible experience please do not take your car to this place, and they are extremely expensive
OverpricedTransmissionAuto battery replacementAuto water leak repair
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
“ At first, the service seemed okay, but over time car problems kept coming back. Despite paying a lot of money, the same issues persisted and new damage appeared. Communication and accountability were lacking, and the experience left me feeling overcharged and frustrated. wouldn’t recommend this shop unless they…
OverpricedAuto body & trim repair
Mori4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Took care of issues building up on my 2013 BMW, if you need your car taking care of beyond one simple fix come to these guys they do a deep dive into the car to fix in a way most don’t .
Reasonable priceElectrical repair
GersomLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
One of the few garages out there thats 24/7 auto repair and towing service. Very professional, friendly and the deal is solid too. I highly recommend you save their info...in case one gets stuck with a broken down vehicle on a weekend 🙏😳
RKLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sanchez is very helpful and great knowledgeable technician, He is man of words and always tells the true problems and fix them with no over pricing. 100/100.
Great priceGeneral repairs & maintenance
Narada2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sanchez was very knowledgeable and helpful when I had issues with my engine was able to give me great price on labor plus insight into maintenance. Very knowledgeable and trustworthy,, I would recommend to all my friends who have issues in the future.
Reasonable price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 9 | — |
| Electrical repair | 7 | — |
| Auto brake repair | 6 | — |
| Engine repair | 5 | — |
| Brakes | 5 | — |
| Transmission | 4 | — |
| Auto battery replacement | 4 | — |
| Auto body & trim repair | 4 | — |
Compare with
Photos
Customer reviews
4.6 ★★★★★ 134 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Diana Guzman3 reviewsTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBad service
Response from the owner · 3 weeks ago
We take every customer review seriously. However, we cannot identify any customer or service transaction matching this review in our records. The review does not provide a vehicle, date of service, repair performed, estimate, invoice, or any other information that would allow us to verify an actual business relationship. If you genuinely received service from 360 Mechanic, please contact us directly with the vehicle information and approximate date of service so we can investigate and address any legitimate concern. We stand behind our work and welcome honest, verifiable feedback from our customers.
Nene Coronel1 reviewTotal number of Google reviews Nene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHorrible experience please do not take your car to this place, and they are extremely expensive
- Price assessment: Overpriced
- Services: Transmission, Auto battery replacement, Auto water leak repair, Tire rotations, Auto rear window replacement, Engine repair
Response from the owner · 3 weeks ago
We take every customer review seriously. However, we cannot identify any customer or service transaction matching this review in our records. The review does not provide a vehicle, date of service, repair performed, estimate, invoice, or any other information that would allow us to verify an actual business relationship. If you genuinely received service from 360 Mechanic, please contact us directly with the vehicle information and approximate date of service so we can investigate and address any legitimate concern. We stand behind our work and welcome honest, verifiable feedback from our customers.
Melissa Concepcion2 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google“ At first, the service seemed okay, but over time car problems kept coming back. Despite paying a lot of money, the same issues persisted and new damage appeared. Communication and accountability were lacking, and the experience left me feeling overcharged and frustrated. wouldn’t recommend this shop unless they address these concerns directly. Also make sure to take pictures before leaving you car in this shop
- Price assessment: Overpriced
- Services: Auto body & trim repair
Response from the owner · 3 weeks ago
We take every customer review seriously. However, we cannot identify any customer or service transaction matching this review in our records. The review does not provide a vehicle, date of service, repair performed, estimate, invoice, or any other information that would allow us to verify an actual business relationship. If you genuinely received service from 360 Mechanic, please contact us directly with the vehicle information and approximate date of service so we can investigate and address any legitimate concern. We stand behind our work and welcome honest, verifiable feedback from our customers.
Mori Dembele4 reviewsTotal number of Google reviews Mori has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTook care of issues building up on my 2013 BMW, if you need your car taking care of beyond one simple fix come to these guys they do a deep dive into the car to fix in a way most don’t .
- Price assessment: Reasonable price
- Services: Electrical repair
Gersom RiveraLocal Guide · 37 reviewsTotal number of Google reviews Gersom has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOne of the few garages out there thats 24/7 auto repair and towing service. Very professional, friendly and the deal is solid too. I highly recommend you save their info...in case one gets stuck with a broken down vehicle on a weekend 🙏😳
RK CLocal Guide · 12 reviewsTotal number of Google reviews RK has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSanchez is very helpful and great knowledgeable technician, He is man of words and always tells the true problems and fix them with no over pricing. 100/100.
- Price assessment: Great price
- Services: General repairs & maintenance
Narada Watt2 reviewsTotal number of Google reviews Narada has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSanchez was very knowledgeable and helpful when I had issues with my engine was able to give me great price on labor plus insight into maintenance. Very knowledgeable and trustworthy,, I would recommend to all my friends who have issues in the future.
- Price assessment: Reasonable price
Johnny L3 reviewsTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf your not familiar with this area dont come here thinking theres a shop i tried calling multiple times before i even came and it just keeps saying there busy with a customer wasted time for nothing
Response from the owner · 2 months ago
We’re sorry you felt your time was wasted. However, we would like to clarify the situation for anyone reading this review. Our business operates **by appointment and confirmed service requests**, including routine services such as oil changes. Our online information clearly explains that customers should **submit an appointment request and wait for confirmation from a representative before coming to the location**. We are not a traditional walk-in shop where customers can simply arrive and expect immediate service. Our technicians may already be working with scheduled customers, which is why phone calls may not always be answered immediately. We understand that this may be inconvenient, but the purpose of our appointment process is to prevent customers from making an unnecessary trip and to ensure we have the proper technician, equipment, and time available for their vehicle. We encourage all customers to **follow the appointment instructions provided online or wait for confirmation from our representative before coming in**. This helps us provide better and more efficient service to everyone.
Jess CardenasLocal Guide · 23 reviewsTotal number of Google reviews Jess has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a cylinder misfire in my Chrysler Pacifica out of nowhere as I was traveling to NY from CT at 10:30 pm on a Saturday night. Since I’m not from the area, I didn’t know what to do or who to call that late until I came across this business. Despite it being so late at night, Raph showed up and was able to change my spark plugs. He was very friendly and super knowledgeable. He showed me the difference in the old vs new parts and answered all the questions I had. Once he finished with the job I was cleared to travel back home to CT.
- Price assessment: Reasonable price
- Services: Service not listed
Business details
- Address: 1508 Inwood Ave, Bronx, NY 10452
- Phone: (917) 242-6202
- Website: 360mechanicinc.com
- Service area: Yonkers, NY