HVAC CONTRACTORS · DALLAS, TX
365 Heating And Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%86+30.1Reliability 15%92+13.8Craft & service 20%46+9.2Value 10%83+8.3Momentum 8%83+6.6Track record 7%34+2.4Accountability 5%34+1.7Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

365 Heating And Air Conditioning

Better than 90% of HVAC contractors · #7 of 67

5.0★314 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

365 Heating And Air Conditioning for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$880
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 57

All 16 Google reviews tagged “A/C system repair”

★★★★★ Amer · Edited a month ago

Victor is an customer oriented professional, he takes his time to explain the problem after he finishes with hvac diagnoses. He always gives customers several different options to resolve a problem. I use Victor's services on multiple occasions (my own house and rental homes) and was always able to complete the job…

A/C system repairHVAC duct & vent repairInstall thermostat+ Responsiveness+ Punctuality+ Quality
★★★★★ Bruce · Edited a month ago

I went into my business and my AC/panel was completely blank, I freaked out but I remember Victor, from one time before he was honest and helpful, so I called him, and he was like a superhero/ bam he appeared

Paid $200–400Reasonable priceA/C system repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Yuying · Edited 5 months ago

Victor is professional and responsive. I'm satisfied with the service.

A/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Paul · Edited 2 years ago

Victor was quick to come diagnose my AC problem, within 2 hours of being called. He was able to come back the next day and replace the old parts and get my AC up and running again. Highly recommend!

A/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Lacey · 3 years ago

Victor was fabulous! I messaged 365 Heating & Air and got a response within minutes, they gave me an hour and a half time frame- he arrived right at the beginning of that time frame and was able to complete the job in 30 minutes! Less than 3 hours between reaching out and getting cold air back on. So relieved to…

A/C system maintenanceHVAC system repairA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ kyle · 3 years ago

I’ve called the folks at 365 heating and air twice in the past couple of months when our AC unit stopped working, and both times they came out almost immediately - within hours of the call (the most recent time being at 11pm) - and provided phenomenal service. I wish I would have found them before this year, but now…

A/C system repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Gabriel · 3 years ago

Victor was professional quickly diagnosed and solved the problem with ease. I even pocket dialed him by mistake after the service was completed and he called back to ensure I didn’t need anything.

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Diana · 3 years ago

Victor came out on short notice and restored my AC, saving me from the summer TX heat. Quick to respond and diagnose the issue. Would recommend their services.

A/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Amanda · 3 years ago

Texas heat is bad. I called these guys before 7am and they were here by 12:30pm. Victor was quick, professional, and very friendly. He explained all the steps he was taking, told me things we could do to help improve our cooling concerns, and, he made sure I had all the documents needed to submit to my warranty…

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ joe · 3 years ago

were very quick to respond and knowable about Trane A/C system

A/C system repair+ Responsiveness
★★★★★ Andrea · 3 years ago

Victor, the technician was very friendly, professional and fixed the problem. He made sure there were no messes inside my home. Not only that he did the repair on a Sunday. Thank you Victor. We now have air when the temps and heat index are going up.

A/C system repair+ Punctuality+ Professionalism
★★★★★ Cesar · 3 years ago

Highly recommend. We are so glad with the service that was provided to us. The technician Victor was timely and trustworthy. Happy we chose 365 Heating and Air conditioning.

Heating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Nathan · 3 years ago

Victor was great. Had a full schedule, but came by late to fix A/C anyway. because he knew we were miserable. Very transparent, showed me exactly what was wrong. And what needed fixed. No upsale, very honest.

A/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ lisa · 3 years ago

Big Thank you, to Victor for providing great service to our AC system unexpectedly. He was patience and attentive and respectful. I appreciate all he has done and more. highly recommend.

A/C system maintenanceA/C system repair+ Responsiveness+ Quality+ Professionalism
★★★★★ paul · 5 years ago

Excellent and quick. On time and he knows instantly what’s wrong with my AC. And he fixed within less than 30 minutes. Awesome job highly recommended

A/C system repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Chris · 3 years ago

Rating only, no written review.

A/C system repair+ Punctuality+ Quality+ Professionalism

vs category

Blue = 365, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (13 reviews)2024-Q2: 5.00★ (37 reviews)2024-Q3: 4.97★ (29 reviews)2024-Q4: 5.00★ (8 reviews)2025-Q1: 5.00★ (11 reviews)2025-Q2: 5.00★ (29 reviews)2025-Q3: 5.00★ (18 reviews)2025-Q4: 5.00★ (7 reviews)2026-Q1: 5.00★ (19 reviews)2026-Q2: 5.00★ (22 reviews)2026-Q3: 5.00★ (28 reviews)2026-Q4: 5.00★ (2 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$283-12% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 56%Reasonable 44%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%86+30.1Reliability 15%92+13.8Craft & service 20%46+9.2Value 10%83+8.3Momentum 8%83+6.6Track record 7%34+2.4Accountability 5%34+1.7Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
86
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
92
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
46
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
83
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
83
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
34
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
34

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+64 / −0
Professionalism
+78 / −1
Responsiveness
+68 / −1
Punctuality
+72 / −0
Value
+60 / −0

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