HOUSE CLEANING SERVICES · SAN FRANCISCO, CA
5 Star Cleaning Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%61+26.7Reliability 19%82+15.4Value 13%5+0.6Momentum 10%26+2.6Track record 9%13+1.1Accountability 6%62+3.9Experts Score= 50Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.50SCORE

5 Star Cleaning Services

Better than 50% of house cleaning services · #25 of 50

5.0★64 Google reviewsGoogle star rating as shown on Google Maps.
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

5 Star Cleaning Services for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$283–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 9 Google reviews tagged “Deep clean”

★★★★★ Rachel · a month ago

I’ve been using 5 Star Cleaning weekly or biweekly for a 4 bedroom home for 10 months and highly recommend them. Price, scheduling communication and cleaning were all great.

Paid $250–300Reasonable priceStandard cleaningDeep clean
★★★ Betty · a month ago

Cleaner was accommodating and easy to book. Since I did some remodeling, I needed the cleaner to clean the dust especially on the floors of a vacant unit. She came back again after I noted there was still dirt on the floors. It was overpriced and not the best cleaning I’ve ever seen.

Paid $500+OverpricedDeep clean
★★★★★ Reza · 6 months ago

Outstanding, thank you.

Paid $200–250Reasonable priceDeep clean
★★★★★ Audrey · 6 months ago

Could not have been better!!! Am booking them again this week.

Deep clean
★★★★★ Dustin · 6 months ago

Liliane and her team at 5 Star Cleaning did an outstanding job with our deep clean. They were communicative, flexible, and the results speak for themselves. Highly recommend and will definitely be using them again!

Paid $250–300Reasonable priceDeep clean
★★★★★ Patrick · 6 months ago

5 Star Cleaning Services provided fabulous results when our bedroom and bathroom were cleaned by them. The rooms had not been deep cleaned in over a year, and Bruna, who did our cleaning, made the rooms almost glow in less than two hours. I cannot recommend this service enough.

Paid $150–200Reasonable priceDeep clean
★★★★★ Wallaci · 6 months ago

Liliane is incredible. We absolutely loved the service she provided. She is extremely professional and attentive to detail—almost a perfectionist in everything she does. The quality of her work is outstanding. I highly recommend her without hesitation. Definitely a 5-star service. ⭐⭐⭐⭐⭐

Great priceOffice & workplace cleaningStandard cleaningDeep clean
★★★★★ Siv · 2 weeks ago

Rating only, no written review.

Deep clean
★★★★★ Krish · a year ago

Rating only, no written review.

Paid $250–300Great priceDeep clean

vs category

Blue = 5, grey = house cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q3: 5.00★ (16 reviews)2024-Q4: 5.00★ (4 reviews)2025-Q1: 5.00★ (6 reviews)2025-Q2: 5.00★ (9 reviews)2025-Q3: 5.00★ (7 reviews)2025-Q4: 5.00★ (3 reviews)2026-Q1: 5.00★ (6 reviews)2026-Q2: 5.00★ (8 reviews)2026-Q3: 4.50★ (4 reviews)2026-Q4: 5.00★ (1 reviews)2024-Q32025-Q22026-Q12026-Q4
This companyIndustrydot size = review count

Price

$233-16% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 31%Reasonable 54%Overpriced 8%Not sure 8%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%61+26.7Reliability 19%82+15.4Value 13%5+0.6Momentum 10%26+2.6Track record 9%13+1.1Accountability 6%62+3.9Experts Score= 50Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
61
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
82
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
5
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
26
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
13
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
62

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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