How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE5 Star HVAC Contractors
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,274 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired 5 Star HVAC Contractors for 8 kinds of job.
5 Star HVAC Contractors for a/c system repair
Clear ✕All 96 Google reviews tagged “A/C system repair” · showing 80
Our a/c went out. Luckily, it was only a wire that had burnt out. The only reason we paid $250 was for renewal of our service plan. It is worth it! We love these guys. Always personable and on time. Who could ask for more?
Exceptional response, diagnosis, repair and followup. I called on a holiday weekend. A technician was scheduled and arrived within a few hours. We talked through the issues and solutions, a price was quoted which I accepted and a crew was scheduled for the next day. The crew was available and arrived early. The…
Outstanding service. Emergency outage handled on Sunday resolving the issue. Follow up service on Monday to complete and prevent future issues of the same nature. Added maintenance agreement for a total great value. Thank you!
Called 5 Star HVAC for my A/C unit that stopped cooling. Gave them a description of the issue and they knew right away what it was. Tech was sent out the same morning of my call on a Friday. Very prompt, knowledgeable, and friendly service. Thanks so much for your help in getting my A/C fixed during the long hot Texas Summer!
Great experience. Quick response. Great tech. Good job. Communicated well!
This company is amazing. I've dealt with many HVAC companies from California to Texas, and I'm quite cynical about the industry because they are obsessed with "whole system" upselling. 5 Star is unlike any of those other companies--they are customer-centric and do the right thing, not just the most profitable…
5 Star HVAC was quick to respond and efficient with their work. They had our AC running like new in no time. Thank you for your prompt service! We will be using you again for any future AC needs.
This is a top notch company! Everyone associated with our job were knowledgeable and professional. I highly recommend using 5Star!
Very quick to fix the AC unit that was not able to cool the house.
Very rapid response. A tech showed up to my home for an onsite consultation and within 2 hours a full crew was working on my AC unit. Everyone was professional and efficient in addressing all my questions. I highly recommend these guys!!
Jose and Pedro of 5 Star assisted us with the replacement of an evaporator coil. Both were very attentive and transparent, unlike A#1 Air, who handled our HVAC needs for the past 5+ years. They tried to charge almost double to replace this coil. 5 Stars crew was also very professional and did an excellent job,…
We had an issue with our A/C unit not coming on. We checked all the breakers, then called the experts. We called 5 Star and received immediate help. And they will be coming back to do maintenance on all our units in a few days. We are grateful for their response and expertise. Thank you so much.
Awesome service. Friendly technician and service was completed quickly.
Jose answered my yelp request at 630 am and said he could have someone out by 9am. That was the earliest anyone else could do so we took it. Victor came out that morning and was very nice and professional. He went a step further than others had done in the past getting to the root of the problem which has helped our…
My initial review was great until they came back and made me replace my whole unit and once they left I had an air conditioner that was the exact same. In the end they paid for me to get a new thermostat, that was the issue but I received a whole new unit. The unit I did received for outside broke in less than 2…
Pedro was very prompt in getting to my house. Quickly identified the problem and fix. Bonus was he even had it done that day. They did a thorough job with the maintenance on the systems. High recommend with very reasonable prices.
I was not able to be at my house, but having a house full of company when my a/c went out. They were there the same day and replaced it, and charged me quite fairly. (I had quotes from others I know in the industry, so I know the quote was fair and competitive, meaning they didn't take advantage of my situation).…
It’s no fun when these systems start to get old, but 5 star did a good job helping me weigh the balance between repair or replace. In my case, we decided to see if we could get a few more months out of it since summer is coming to a close. My tech did a good job of explaining the options and possible next steps.
5 star was quick to come and take a look at my system and asses what was happening. They gave fair prices for options to fix what was not working well on a 10 year old unit. They scheduled quickly and installed quickly. It was instantly noticeable that their work made a difference. Grateful for their flexibility and expertise!
Just had a wonderful experience with 5 star HVAC. I had Viktor come out and check out my current system expecting to need a full replacement. He told me it just needed a little tune up and add refrigerant instead of replacing the whole system which saved me THOUSANDS! I like how real and relatable he was and will definitely be coming back for future needs
After several trips out 5 Star repaired our HVAC System. We needed some new equipment and they came out quickly and took care of everything professionally and now everything is working great!
Great service at a fair price. Recommend.
2025 Update--5 Star continues to deliver and provide excellent customer service through both regular maintenance schedules and callouts as needed. It's piece of mind to help cover a vital home component during the extremes of Texas summers and those freeze snaps in winter. --- 5 Star stepped in during an excessive…
My AC unit was leaking and I called and they sent someone to come look out super fast (within the hour). The repairman explained what was going on and also showed me a few other things that I should do to help make sure my AC unit is running efficient. He fixed the issue and tested it to make sure it worked.
We’ve used 5 Star for going on two summers now. We had a unit go out recently on a Friday night, and 5 Star was out the next day by 1PM. The technician got us running again, but we decided to replace the condenser under warranty since our units were almost out of warranty. 5 Star did the repair a few days later and…
6/17/2025 Great Maintenance program and Technicians are always nice and respectful. 8/14/2023 Absolutely love this company. Troy is an amazing technician! We have used 5 star Hvac for at least 4 years and don't plan on using anyone else!!! The two technicians (Troy and I don't remember the other gentleman's name)…
Repaired ac condensation pipe. Professional, knowledgeable and personable. Scheduling was easy. Happy with the work. Will use them again.
Added service contract. Did a good job.
Incredible service! Fixed the issue in 5 minutes and helped check for other preventative maintenance. Didn’t overcharge too!
5 Star has been maintaining our HVAC systems for several years and have provide exemplary service and guidance on improvements to the performance of our systems.
They are priced right and don't try to sell you what you don't need
Service our unit and fall start up, great staff , very through!
5 Star was on time, quick to determine the issue. They were thorough with an explanation for the work and parts needed. The repairs were made in a timely manner, and our system is working as well as it did new. I would recommend them to anyone.
Great folks. You will like them.
We were having issues with one of our AC units. 5 Star came out the same day, did a comprehensive diagnosis, and replaced a part under warranty. No upselling. Great company with honest folks.
AC stopped cooling and called 5 star again and they quickly got me scheduled and repaired within 24 hrs. Thank you!
We always have a good experience with 5star, they are quick, honest and helpful towards their customers.
I didn't have an actual appointment, I called when my A/C quit suddenly. The technician came quickly. He diagnosed the problem & repaired it fast. He was very professional & did more than expected ( he had to move things for attic access). He was very courteous. I have found a new HVAC company to handle my home.…
They were Excellent! They were able to replace 2 AC units within 24hr on a 110 degree day. Top Quality machines & a good price excellent customer service!
Quick response. Unit back up and running. Thanks for quick service.
We had an emergency with the AC not working, in less than 24 hours, 5 Star sent a gentleman to come take a look at the AC. He was very helpful on explaining what was wrong and had everything with him to get our AC working! I loved the promptness of the company answering my call and the quickness of sending someone…
The repair was super fast, communication was very easy, service man was very cool. Highly recommend
Thx for repairing our AC quickly. We will keep your number handy.
Had a part overheat during the hottest summer on record. Chip was able to get there within two hours, figure out the issue, and even teach me how to keep my unit clean so it would continue to run smoothly! This morning my house’s temp is back to normal. Very kind service and an invaluable lesson for a first time homeowner like me!
Our AC stopped working today with 107° temperatures. After calling around, only 5 Star HVAC was able to come right out. Chip figured out the problem, fixed and replaced the components that required it, and the price was very fair for high quality fast solutions. He was kind and professional and we are incredibly grateful!
My experience was wonderful. My AC cut out. I called first thing in the morning. They worked me in by 12. Chip diagnosed us quickly and had us fixed us in a jif. I highly recommend and I've now got them programmed into my phone!
Exceptional! Professional and punctual. So thankful you were able to fix our air conditioner on a Sunday morning 😯. You were the only company that reached out and returned our call from Saturday night. Thank you!!
Same day repair, great service! Our technician Chip, arrived on time, was very polite, and very knowledgeable. He had our central air conditioning unit diagnosed and fixed quickly. The cost of the repair was what I expected and competitive with other companies I had called. I will call 5 Star HVAC Contractors next time I am in need of HVAC services.
Chip was very friendly and professional. I called 5star out to diagnose any problem with my A/C and to provide possible solutions. Chip was very thorough and was able to diagnose the problem quickly. He went so far as to give tips and tricks beyond what was asked that will save us money down the road. In the end I…
5 Star was recommended to us by a neighbor and their work exceptional in our time of need. Our AC went out during 100 degree weather in Dallas and the 5 Star team replaced the part the failed and got our HVAC unit to cool again. Would highly recommend this company for their service, professionalism, and pricing compared to the competition.
Our air conditioning unit stopped cooling on Friday, June 16, 2023 in the late afternoon. We called 5-Star HVAC Contractors late Friday evening. They made an appointment for us from 8-10 am on Saturday. Chip came out at 9:00 AM and diagnosed that we needed a new Start/Run Capacitor. He installed it and 10…
My A/C unit was blowing cool air not cold. Called 5 Star on Memorial Day and set up appointment for Tuesday in the morning. Troy arrived on time and diagnosed the problem quickly. Replaced the capacitor and was blowing cold air. He also checked the unit to assure it was operating correctly. Thanks for the great service.
These guys did a great job at repairing pur system and they went from diagnosing to repaired in a single day.
Ray was so nice and very professional. He was upfront about everything that needed to be done and the associated pricing.
They come quickly and fixed it the way professionals
5 star originally installed out unit 7 years ago. I had them out for a tune up and system check for the summer. My ac is back to 100 percent. Great job 5 star.
Jason was truly excellent to work with - he was very responsive to our requests and kept in contact with us throughout the process. Jason installed our AC system and custom- designed the project to our needs, and he was extremely knowledgeable. He is also such a nice guy!! We would definitely use him again for any HVAC needs.
Great service!!
Technician very professional and office personnel kept me up to date on when my motor was in and when they could install. Nice that it was so quickly taken care of.
The technician was polite, professional, and helpful. Would recommend this company to others.
5 star made service call, diagnosed the problem and replaced entire condenser in the same day. Very impressive.
Jose of 5 Star HVAC is a great guy and a man of his word. I had a coil go out under warranty and he had all my records and was able to fix it the following morning with no problems. I was shocked when he told me he could since I just had a total knee replacement and am scheduling a total right shoulder replacement…
called at 11:00 on a Sat night in the middle of July and left a message. They contacted me by 6 AM on Sunday morning and were at my house by 9:30. Troy fixed the problem and gave me good maintenance information. Saved the day
Rick was here within the window they said he would be. He was very polite and professional. Had us up and running in about 20 mins. Great company great tradesmen. Look no further.
Our AC went out in the middle of the night last week, so I sent out several online inquiries for a service call. They responded the next morning and were able to get us on the schedule by 10am. They arrived early and diagnosed the problem, replaced the part, and had the AC running again in less than 20 minutes! Such…
After leaving a message with one of the well-known companies that advertises on the radio and not getting a return call, I decided to try 5 star, since they are located in my immediate area ( Rowlett). I could not have made a better decision. A technician was at my house within 2-3 hours to assess our situation, and…
Technician was speedy, knew exactly the issue from my explanation and educated me how to prevent the issue from happening again. Very satisfied with the experience.
The person who took my call and made appointment was very nice. Rich the technician was on time, courteous and professional. Explained the issue with my A/C in terms that was easy to understand. If A/C service is ever needed I will use this business again and will tell family and friends.
Excellent service. Called at around 8:30 am 6/28. 1. Got an appointment for that same morning 9-11:30 am 2. Tech name was confirmed - Rick B 3. Tech called exactly at 9 to confirm address 4. Tech arrived before 11am 5. Tech was done at 11:30 am and before heading out 6. Tech called to confirm repair done, root cause…
Have had issues in the past with our ac unit. Warranty company was a pain. Called 5Star and they came right out. Troy was able to diagnose the real issue and give an estimate on repair and replacement. We chose replacement. The team was out the next day to remove the old unit and replace with the new one. They were…
Our 5 Star technician; Jose, came on-time during Memorial Day and diagnosed the problem. They returned next day and took pictures of the needed repairs. Job was completed in one morning and they cleaned up after themselves. No hassles and great service! Will use them again for sure.
Troy has been helping us maintain our systems for years now. Recently we had to replace the office unit. He was fair and on point with price and quote for full install. His crew and him were right in time, neat and efficient. The install went extremely smooth and came out great! Very pleased with Troy and 5 Star!
We have used 5 Star HVAC to replace our outside unit, inside furnace, installed thermostat, all duct work and vents on 3 separate occasions. They were on time and the work they did was outstanding and very knowledgeable.
They arrived quickly and were so helpful from the scheduling to the actual maintenance. Was able to spot the issue within 5 min and fix it within 15 min. Very knowledgeable and they get the job done! Highly recommend!
Technician was very thorough in diagnosing and repairing my air condition system. He explained what the issue was and what was needed to repair the system along with the cost. After completing the repairs he checked each of the vents inside to verify that cool air was coming through. They also provide duct cleaning.…
I am so thankful for Rick at 5 Star HVAC! It was getting so hot in the house, & he came the same day to fix the problem for us. He knew what he was doing, installed the new part we needed, & he was friendly & professional. I will definitely use 5 Star HVAC again in the future if I have another problem again. Thank you so much for all of your help!
Great service in a timely manner! They got our A/C unit up and running in no time. Plan on having them back to perform AC maintenance on our additional 20 units.
Our AC went out in the middle of the night two days before leaving for vacation. We were able to call their 24/7 number that night and get on the schedule for the next morning. Troy came over the next morning and spent so much time at our house trying to salvage an old ac unit that needed to be replaced, just so we…
Great service very fast to respond & repair! Would highly recommend this company!!
They scheduled the service call right away and arrived even earlier than expected, which was so great considering AC wasn’t working! Very knowledgeable, professional, and efficient. Will use this company again for sure.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 209 | $205–$933 |
| HVAC system maintenance | 151 | $37–$295 |
| A/C system repair | 96 | $209–$786 |
| Install AC | 80 | $1.4k–$3.2k |
| A/C system maintenance | 73 | $39–$393 |
| Installation | 65 | $1.1k–$2.8k |
| Heating system installation | 53 | $1.4k–$2.8k |
| Repair HVAC | 48 | $216–$495 |
