Analyzing 5,867,1915.9M ReviewsFor 16,20516.2K Experts

Experts Reviews · Company report
5 Star HVAC Contractors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

5 Star HVAC Contractors

Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,274 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.5 Star HVAC Contractors is better than 87% of HVAC contractors.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.5 Star HVAC Contractors is better than 85% of HVAC contractors.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.5 Star HVAC Contractors is better than 93% of HVAC contractors.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.5 Star HVAC Contractors is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.5 Star HVAC Contractors is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.5 Star HVAC Contractors is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired 5 Star HVAC Contractors for 8 kinds of job.

5 Star HVAC Contractors for ductless heating & a/c services

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$827–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Ductless heating & A/C services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 49

All 6 Google reviews tagged “Ductless heating & A/C services”

JLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Pedro was great to work with, he gave me several options on how to tackle the installation of our 2 zone mini split .. we went with the Mitsubishi after talking to him and what was best for our needs .. The installation crew was TOP NOTCH .. very professional , personable, and didn’t rush thru the job, making sure…

Paid $1,000+Reasonable priceDuctless heating & A/C services
MelanieLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My central air was not blowing cold and so called them at 9am on a Sunday. They were able to send out a repairman in 2 hours. He cleaned my unit and charged the Freon. Done in 15 minutes!

Ductless heating & A/C servicesRepair HVAC+ Responsiveness+ Punctuality
Kenneth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called around 8am, someone came out by 10:45pm. Excellent service!!!!

Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Tyler9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had an A/C issue come up and 5 Star responded promptly and fixed the issue. Troy was very informative and quickly resolved the issue. I highly recommend them for your A/C and heating system needs.

Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Scotty8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been 5 Star customers since 2012. I have never dealt with a more fair and honest contractor in my life. Jose is the man! I can always count on these guys to be there when they say they will. I have had 4 different units serviced at 4 different houses all across north Texas and 1 unit installed. These guys are the best!

Ductless heating & A/C servicesInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ductless heating & A/C services+ Punctuality+ Professionalism+ Value

Price

$633+97% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 61%Overpriced 4%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair209$205–$933
HVAC system maintenance151$37–$295
A/C system repair96$209–$786
Install AC80$1.4k–$3.2k
A/C system maintenance73$39–$393
Installation65$1.1k–$2.8k
Heating system installation53$1.4k–$2.8k
Repair HVAC48$216–$495

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