How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE5 Star HVAC Contractors
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,274 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired 5 Star HVAC Contractors for 8 kinds of job.
5 Star HVAC Contractors for heating system installation
Clear ✕All 53 Google reviews tagged “Heating system installation” · showing 20
Exceptional response, diagnosis, repair and followup. I called on a holiday weekend. A technician was scheduled and arrived within a few hours. We talked through the issues and solutions, a price was quoted which I accepted and a crew was scheduled for the next day. The crew was available and arrived early. The…
We got struck by lighting and it fried our hvac. 5 Star came out and quickly diagnosed the issue, then worked with our insurance to get the estimate for repairs. They were responsive during the whole process while waiting for the the insurance. When we were able to schedule repairs they quickly set the appt and had…
We purchased an electric heat pump HVAC system. It was expensive at $15 K, but we no longer burn gas to heat our home. Initially I gave them a high review, but their warranty apparently requires a $175 annual fee for seasonal inspections. It started at $150 last year and already jumped up 16% due to “increased…
Pedro helped us design a new install that would work better for our home. Replacement of a 14-year-old system that was showing its age. The installation team was professional, courteous, and efficient. Our new system operates very well. Great experience and would recommend!
I needed a third quote for making a choice on who to hire for installing a new a/c heat system ,so I found 5 star HVAC Contractors while doing a web search. I had a good feeling about the sales rep that showed up at my house and liked the idea that he was a service tech for years. The install happened the very next…
Very rapid response. A tech showed up to my home for an onsite consultation and within 2 hours a full crew was working on my AC unit. Everyone was professional and efficient in addressing all my questions. I highly recommend these guys!!
Fast & Responsive..Steven was great and went above & beyond!
5 Star really does live up to its name! Jose and Pedro set us up with a new system that brings a whole new level of comfort we didn’t think was possible. True professionals from start to finish while covering ever detail.
5 Star HVAC did an outstanding job and kept us informed the entire time. Second time we have used them and they are our "forever" go to guys!
We had a wonderful experience with 5-star. They responded to our needs quickly and the repairs were made efficiently. They were respectful, careful, professional, and very nice. Victor and Jimmy were kind and gracious. The second man on the crew was also very nice. There was nothing we could complain about. And…
Our heater died the night before the freeze. We called 5 Star and had a new unit installed just in time for the afternoon’s freezing temperatures. Fast and friendly service—we couldn’t have asked for more!
My initial review was great until they came back and made me replace my whole unit and once they left I had an air conditioner that was the exact same. In the end they paid for me to get a new thermostat, that was the issue but I received a whole new unit. The unit I did received for outside broke in less than 2…
Very impressed with 5 Star HVAC. From the moment Victor presented our replacement options to installation and a scheduled follow up. Professional, quick and cleaned up everything afterwards. Their inside people are polite, efficient and quick to follow up. I highly recommend these people.
Thank you 5 Star for your commitment to customer service!
These guys are great! Wonderful experience! They got right out here with a new unit and had the work done in no time. I couldn’t be cooler or happier.
5 Star has been maintaining our HVAC systems for several years and have provide exemplary service and guidance on improvements to the performance of our systems.
Service was fast & very professional! Very friendly & willing to answer any questions I had. I definitely would recommend. Pedro is amazing!
Every thing was done on time and in a very professional manner. The follow-up was exception explaining the new system.
Service our unit and fall start up, great staff , very through!
Our AC stopped working and we knew we needed the entire system replaced because of issues we’ve had the past couple of years. We received quotes from a Few different companies. I’m so happy I found this company based on a Google search and it’s stellar reviews. Jose was so helpful from start to finish. He gave a…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 209 | $205–$933 |
| HVAC system maintenance | 151 | $37–$295 |
| A/C system repair | 96 | $209–$786 |
| Install AC | 80 | $1.4k–$3.2k |
| A/C system maintenance | 73 | $39–$393 |
| Installation | 65 | $1.1k–$2.8k |
| Heating system installation | 53 | $1.4k–$2.8k |
| Repair HVAC | 48 | $216–$495 |
