How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE5 Star HVAC Contractors
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,274 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired 5 Star HVAC Contractors for 8 kinds of job.
5 Star HVAC Contractors for heating system installation
Clear ✕All 53 Google reviews tagged “Heating system installation”
Exceptional response, diagnosis, repair and followup. I called on a holiday weekend. A technician was scheduled and arrived within a few hours. We talked through the issues and solutions, a price was quoted which I accepted and a crew was scheduled for the next day. The crew was available and arrived early. The…
We got struck by lighting and it fried our hvac. 5 Star came out and quickly diagnosed the issue, then worked with our insurance to get the estimate for repairs. They were responsive during the whole process while waiting for the the insurance. When we were able to schedule repairs they quickly set the appt and had…
We purchased an electric heat pump HVAC system. It was expensive at $15 K, but we no longer burn gas to heat our home. Initially I gave them a high review, but their warranty apparently requires a $175 annual fee for seasonal inspections. It started at $150 last year and already jumped up 16% due to “increased…
Pedro helped us design a new install that would work better for our home. Replacement of a 14-year-old system that was showing its age. The installation team was professional, courteous, and efficient. Our new system operates very well. Great experience and would recommend!
I needed a third quote for making a choice on who to hire for installing a new a/c heat system ,so I found 5 star HVAC Contractors while doing a web search. I had a good feeling about the sales rep that showed up at my house and liked the idea that he was a service tech for years. The install happened the very next…
Very rapid response. A tech showed up to my home for an onsite consultation and within 2 hours a full crew was working on my AC unit. Everyone was professional and efficient in addressing all my questions. I highly recommend these guys!!
Fast & Responsive..Steven was great and went above & beyond!
5 Star really does live up to its name! Jose and Pedro set us up with a new system that brings a whole new level of comfort we didn’t think was possible. True professionals from start to finish while covering ever detail.
5 Star HVAC did an outstanding job and kept us informed the entire time. Second time we have used them and they are our "forever" go to guys!
We had a wonderful experience with 5-star. They responded to our needs quickly and the repairs were made efficiently. They were respectful, careful, professional, and very nice. Victor and Jimmy were kind and gracious. The second man on the crew was also very nice. There was nothing we could complain about. And…
Our heater died the night before the freeze. We called 5 Star and had a new unit installed just in time for the afternoon’s freezing temperatures. Fast and friendly service—we couldn’t have asked for more!
My initial review was great until they came back and made me replace my whole unit and once they left I had an air conditioner that was the exact same. In the end they paid for me to get a new thermostat, that was the issue but I received a whole new unit. The unit I did received for outside broke in less than 2…
Very impressed with 5 Star HVAC. From the moment Victor presented our replacement options to installation and a scheduled follow up. Professional, quick and cleaned up everything afterwards. Their inside people are polite, efficient and quick to follow up. I highly recommend these people.
Thank you 5 Star for your commitment to customer service!
These guys are great! Wonderful experience! They got right out here with a new unit and had the work done in no time. I couldn’t be cooler or happier.
5 Star has been maintaining our HVAC systems for several years and have provide exemplary service and guidance on improvements to the performance of our systems.
Service was fast & very professional! Very friendly & willing to answer any questions I had. I definitely would recommend. Pedro is amazing!
Every thing was done on time and in a very professional manner. The follow-up was exception explaining the new system.
Service our unit and fall start up, great staff , very through!
Our AC stopped working and we knew we needed the entire system replaced because of issues we’ve had the past couple of years. We received quotes from a Few different companies. I’m so happy I found this company based on a Google search and it’s stellar reviews. Jose was so helpful from start to finish. He gave a…
Great folks. You will like them.
We are very happy with 5 Star HVAC. It's the little things that matter. Troy brought over a portable a/c unit to keep us cool until they could schedule the installation of our new HVAC. The crew also installed my new attic ladder for me at no extra cost. I would recommend this company to anyone who needs HVAC repair or replacement.
Such a great experience! I woke up on a Sunday to a hot house/no AC, and thought I would pay double for a weekend service call. I saw that 5 Star was available 7 days a week, and gave them a call at 7:00 am. Troy was here by 10:30, and the repair was done in about 40 minutes. AND the charge for the service call…
All in all a good experience with these guys. Very quick response times. They completed the job as quoted. Could be a little better with communication issues, but they got it done!
Didn't try to go lower than other contractor bid for 2 new AC & furnace systems based on what the right thing to do was, I appreciate their honesty. Walked me through exactly what they were going to be doing, why it mattered, and then were able to quickly install new systems. Professional crew that worked through…
Honest, professional, fast, punctual, quality work. Definitely recommend. Edit 2021: I have been using 5 Star HVAC for years and just had them install a new HVAC system. Great company and great work. Edit 2023: A great company. Always knowledgeable, helpful and fair.
Extremely fair and helpful crew. They take care of all my AC systems maintenance and have replaced a few with timely fair prices. No complaints
Great communication, on time, fair prices! We’ve used 5-Star HVAC for years and would recommend to friends and family!
Jose and Pedro were very professional and fast with their response. They gave us a fair price and were out the same day. Great warranty and we got the brand we wanted.
My air conditioning unit for my home broke down late on a Saturday afternoon. I called 5 Star HVAC Contractors and they had a technician at my home doing diagnostic work within an hour. The unit was over 20 years old and shot. They scheduled a new unit install for Sunday morning and had my family back in a cool home…
Had a really good experience with 5 star! They were very helpful in finding my best option for a full system replacement. Came in and did a wonderful job, wasn’t a hassle, didn’t cut corners. Made sure to leave with me being comfortable with my decision and in my home. Was helpful getting extra paperwork sorted out…
Always pleasant, always professional and they really care about their customers. Thank you Jose for being more than an HVAC contractor, we consider you a friend. We recommend your company to all our friends. Thank you!
Jason was truly excellent to work with - he was very responsive to our requests and kept in contact with us throughout the process. Jason installed our AC system and custom- designed the project to our needs, and he was extremely knowledgeable. He is also such a nice guy!! We would definitely use him again for any HVAC needs.
Speed and quality! Our AC went out and less than 24 hours later we had a new one installed. Everything looks great and works great. I am very satisfied! Thanks Jose!
Troy did a great job fixing my heater. It took a few minutes, and he was very professional. I recommend 5-star HVAC.
Jose of 5 Star HVAC is a great guy and a man of his word. I had a coil go out under warranty and he had all my records and was able to fix it the following morning with no problems. I was shocked when he told me he could since I just had a total knee replacement and am scheduling a total right shoulder replacement…
heater stoped working they came out to look the next day. It needed to be replaced they where very fast with the install and was working within a few hours.
Troy was great!!!. He came one day and his guys were there the next. They worked hard and cleaned up after themselves. They were all very pleasant to work with. He was priced very reasonably and with pay plans. Very down to earth and not pushy.
The people 5Star were amazing from the owner to the installers. We called for a new HVAC system at 10 am on Monday morning after being without AC since Saturday. We had an inspector on our doorstep by 10:45, a quote by 11 from the owner and installers by 220 to replace both the heating and air. The installers…
We have used 5 Star HVAC to replace our outside unit, inside furnace, installed thermostat, all duct work and vents on 3 separate occasions. They were on time and the work they did was outstanding and very knowledgeable.
Jose and his team are a pleasure to work with. His quote was EXACT to the dollar and his team showed up on time, did a thorough job installing 2 new HVAC systems for our home; and cleaned up afterwards as if they were never here! I highly recommend them.
Great Local Company to do business with. Mr. Vargas and his team worked efficiently, respectfully and above all communicated with us the whole time. This all began when we called late on Saturday (our old AC was out), into Sunday when a technician charged the system to get us through the night, and on to Monday…
Joes did a great job in getting what I wanted and installed in a timely manner. Joes came buy the next day and checked everything. This was a great surprise. Carlos the installer did a frantic job. He was there on time and worked steady and completed in a timely fashion.
5 Star HVAC is AWESOME!! Last year they installed new BADLY needed ducting and blown insulation. The old ducting was split open and not even connected at one vent. The new ducting is suspended and the added insulation has cut my AC bills in half!! Furthermore, I am thoroughly convinced their impecable work got us…
Great people and they did a fantastic job Jose was the best he even came back on Saturday to check the system. I recommend 5 Star HVAC and Jose !!
Shopped around for a new AC / Furnace. Ended up with 5 Star because of their customer service. From start to finish Troy made sure everything was perfect. There was a slight hiccup during installation and Troy stayed on top of it, even visiting the house multiple times in one day. In my opinion Troy and 5 star went…
Jose was awesome! Very professional and responsive! Great work and on time! I highly recommend calling them for all HVAC needs!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 209 | $205–$933 |
| HVAC system maintenance | 151 | $37–$295 |
| A/C system repair | 96 | $209–$786 |
| Install AC | 80 | $1.4k–$3.2k |
| A/C system maintenance | 73 | $39–$393 |
| Installation | 65 | $1.1k–$2.8k |
| Heating system installation | 53 | $1.4k–$2.8k |
| Repair HVAC | 48 | $216–$495 |
