How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE5 Star HVAC Contractors
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,274 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired 5 Star HVAC Contractors for 8 kinds of job.
5 Star HVAC Contractors for install thermostat
Clear ✕All 45 Google reviews tagged “Install thermostat”
Pedro was so great walking me through the process of replacing a thermostat. Education is as important as just fixing the problem. So glad to be a member of 5Star’s membership plan. Would definitely recommend.
Exceptional response, diagnosis, repair and followup. I called on a holiday weekend. A technician was scheduled and arrived within a few hours. We talked through the issues and solutions, a price was quoted which I accepted and a crew was scheduled for the next day. The crew was available and arrived early. The…
We called Five Star and had the opportunity to discuss our needs for our home. Pedro Martinez came out on Tuesday 9/8. He fully explained all of our options and we were ble to make an informed choice. The installation team came the next day and did not excellent job. Five Star was outstanding in its service and we…
We got struck by lighting and it fried our hvac. 5 Star came out and quickly diagnosed the issue, then worked with our insurance to get the estimate for repairs. They were responsive during the whole process while waiting for the the insurance. When we were able to schedule repairs they quickly set the appt and had…
5-Star HVAC is appropriately named. They completed a full remove and replace system install at my residence with all professionalism, communication, and alacrity, from the initial phone call, to Pedro coming out to my residence for the estimate, to the crew removing my old system and installing the new. I had…
Pedro helped us design a new install that would work better for our home. Replacement of a 14-year-old system that was showing its age. The installation team was professional, courteous, and efficient. Our new system operates very well. Great experience and would recommend!
Excellent service!! Prompt and did not leave until met our requirements. Always answered the phone and immediate appointments.
This is a top notch company! Everyone associated with our job were knowledgeable and professional. I highly recommend using 5Star!
I needed a third quote for making a choice on who to hire for installing a new a/c heat system ,so I found 5 star HVAC Contractors while doing a web search. I had a good feeling about the sales rep that showed up at my house and liked the idea that he was a service tech for years. The install happened the very next…
5 Star really does live up to its name! Jose and Pedro set us up with a new system that brings a whole new level of comfort we didn’t think was possible. True professionals from start to finish while covering ever detail.
5 Star HVAC did an outstanding job and kept us informed the entire time. Second time we have used them and they are our "forever" go to guys!
5 Star did a wonderful job diagnosing our problem and providing a great solution with excellent on site work and qualified staff to get us up and running!
We had a wonderful experience with 5-star. They responded to our needs quickly and the repairs were made efficiently. They were respectful, careful, professional, and very nice. Victor and Jimmy were kind and gracious. The second man on the crew was also very nice. There was nothing we could complain about. And…
Pedro and Steven did a gateway jib getting our heat unit up and running. They took time to troubleshoot the problem to come up to the best solution. I felt they were fair and reasonable.
My initial review was great until they came back and made me replace my whole unit and once they left I had an air conditioner that was the exact same. In the end they paid for me to get a new thermostat, that was the issue but I received a whole new unit. The unit I did received for outside broke in less than 2…
Service was fast & very professional! Very friendly & willing to answer any questions I had. I definitely would recommend. Pedro is amazing!
Every thing was done on time and in a very professional manner. The follow-up was exception explaining the new system.
5 Star 🌟 serviced my AC on last week. I must say it's cooling a lot better !! We're ready for this Texas heat! Ben was professional and polite! Highly Recommend.. 🌟
Service our unit and fall start up, great staff , very through!
Our AC stopped working and we knew we needed the entire system replaced because of issues we’ve had the past couple of years. We received quotes from a Few different companies. I’m so happy I found this company based on a Google search and it’s stellar reviews. Jose was so helpful from start to finish. He gave a…
Ben was very polite and fixed my air conditioning unit… he was very professional and I highly recommend 5 Star. Thank you so much. Michael D.
Didn't try to go lower than other contractor bid for 2 new AC & furnace systems based on what the right thing to do was, I appreciate their honesty. Walked me through exactly what they were going to be doing, why it mattered, and then were able to quickly install new systems. Professional crew that worked through…
Jose and Pedro were very professional and fast with their response. They gave us a fair price and were out the same day. Great warranty and we got the brand we wanted.
We’ve used these guys for years! They’re professional and try to find affordable solutions. Have recommended them to many and everyone is always happy with the service.
Had a really good experience with 5 star! They were very helpful in finding my best option for a full system replacement. Came in and did a wonderful job, wasn’t a hassle, didn’t cut corners. Made sure to leave with me being comfortable with my decision and in my home. Was helpful getting extra paperwork sorted out…
Ray was so nice and very professional. He was upfront about everything that needed to be done and the associated pricing.
Always pleasant, always professional and they really care about their customers. Thank you Jose for being more than an HVAC contractor, we consider you a friend. We recommend your company to all our friends. Thank you!
Speed and quality! Our AC went out and less than 24 hours later we had a new one installed. Everything looks great and works great. I am very satisfied! Thanks Jose!
Jose of 5 Star HVAC is a great guy and a man of his word. I had a coil go out under warranty and he had all my records and was able to fix it the following morning with no problems. I was shocked when he told me he could since I just had a total knee replacement and am scheduling a total right shoulder replacement…
I would highly recommend this company
The people 5Star were amazing from the owner to the installers. We called for a new HVAC system at 10 am on Monday morning after being without AC since Saturday. We had an inspector on our doorstep by 10:45, a quote by 11 from the owner and installers by 220 to replace both the heating and air. The installers…
Troy has been helping us maintain our systems for years now. Recently we had to replace the office unit. He was fair and on point with price and quote for full install. His crew and him were right in time, neat and efficient. The install went extremely smooth and came out great! Very pleased with Troy and 5 Star!
They were here on time and did a fantastic job. I would highly recommend.
We have used 5 Star HVAC to replace our outside unit, inside furnace, installed thermostat, all duct work and vents on 3 separate occasions. They were on time and the work they did was outstanding and very knowledgeable.
Jose and his team are a pleasure to work with. His quote was EXACT to the dollar and his team showed up on time, did a thorough job installing 2 new HVAC systems for our home; and cleaned up afterwards as if they were never here! I highly recommend them.
Called 5 Star HVAC Contractors to come out and perform routine maintenance on my A/C unit. The company was very good at communicating when the technician would arrive. Ray came out the next morning and was very courteous and professional. I will definitely be using this company again.
Great Local Company to do business with. Mr. Vargas and his team worked efficiently, respectfully and above all communicated with us the whole time. This all began when we called late on Saturday (our old AC was out), into Sunday when a technician charged the system to get us through the night, and on to Monday…
We had our A/C go out mid-day on the 3rd of July, and in a panic we called Jose @ 5 Star HVAC. He was super nice, and incredibly quick! A tech showed up an hour later and assessed our problems which unfortunately for us and our 30+ year old condenser meant replacement. They got us a quote, and stuck to it the whole…
Joes did a great job in getting what I wanted and installed in a timely manner. Joes came buy the next day and checked everything. This was a great surprise. Carlos the installer did a frantic job. He was there on time and worked steady and completed in a timely fashion.
The 5 Star Team was fantastic! They had our new A/C installed quickly and everyone was extremely professional and affordable! Thank you!
Great people and they did a fantastic job Jose was the best he even came back on Saturday to check the system. I recommend 5 Star HVAC and Jose !!
I really like this business and will continue to use them in the future!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 209 | $205–$933 |
| HVAC system maintenance | 151 | $37–$295 |
| A/C system repair | 96 | $209–$786 |
| Install AC | 80 | $1.4k–$3.2k |
| A/C system maintenance | 73 | $39–$393 |
| Installation | 65 | $1.1k–$2.8k |
| Heating system installation | 53 | $1.4k–$2.8k |
| Repair HVAC | 48 | $216–$495 |
