How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE5 Star HVAC Contractors
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,274 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired 5 Star HVAC Contractors for 8 kinds of job.
5 Star HVAC Contractors for installation
Clear ✕All 65 Google reviews tagged “Installation” · showing 40
I needed a new AC HVAC Unit and a friend suggested Edwin at TX AC. He came out and inspected our old unit and provided a quote on a new one. I really was impressed with his experience and how they would install our new unit. I had issues with a unit that was not installed correctly in the past and within a few years…
5 Star HVAC is the only HVAC my family will use while we live within their service area. They are the most responsive HVAC contractor I have ever encountered.
Exceptional response, diagnosis, repair and followup. I called on a holiday weekend. A technician was scheduled and arrived within a few hours. We talked through the issues and solutions, a price was quoted which I accepted and a crew was scheduled for the next day. The crew was available and arrived early. The…
We purchased an electric heat pump HVAC system. It was expensive at $15 K, but we no longer burn gas to heat our home. Initially I gave them a high review, but their warranty apparently requires a $175 annual fee for seasonal inspections. It started at $150 last year and already jumped up 16% due to “increased…
We had a wonderful experience with 5-star. They responded to our needs quickly and the repairs were made efficiently. They were respectful, careful, professional, and very nice. Victor and Jimmy were kind and gracious. The second man on the crew was also very nice. There was nothing we could complain about. And…
My initial review was great until they came back and made me replace my whole unit and once they left I had an air conditioner that was the exact same. In the end they paid for me to get a new thermostat, that was the issue but I received a whole new unit. The unit I did received for outside broke in less than 2…
Pedro was very prompt in getting to my house. Quickly identified the problem and fix. Bonus was he even had it done that day. They did a thorough job with the maintenance on the systems. High recommend with very reasonable prices.
I was not able to be at my house, but having a house full of company when my a/c went out. They were there the same day and replaced it, and charged me quite fairly. (I had quotes from others I know in the industry, so I know the quote was fair and competitive, meaning they didn't take advantage of my situation).…
Very impressed with 5 Star HVAC. From the moment Victor presented our replacement options to installation and a scheduled follow up. Professional, quick and cleaned up everything afterwards. Their inside people are polite, efficient and quick to follow up. I highly recommend these people.
Called me back within 10 minutes of sending my request to them on their website’s online form. Upstairs a/c was 22 years old and finally died. They replaced my unit the same day and at a reasonable price. Very happy with the experience!
5 star was quick to come and take a look at my system and asses what was happening. They gave fair prices for options to fix what was not working well on a 10 year old unit. They scheduled quickly and installed quickly. It was instantly noticeable that their work made a difference. Grateful for their flexibility and expertise!
After several trips out 5 Star repaired our HVAC System. We needed some new equipment and they came out quickly and took care of everything professionally and now everything is working great!
These guys are great! Wonderful experience! They got right out here with a new unit and had the work done in no time. I couldn’t be cooler or happier.
The service was professional. Since I contacted them to get the new HVAC system installed took them a couple of days. They provided all technical details and the process was smoothly executed
2025 Update--5 Star continues to deliver and provide excellent customer service through both regular maintenance schedules and callouts as needed. It's piece of mind to help cover a vital home component during the extremes of Texas summers and those freeze snaps in winter. --- 5 Star stepped in during an excessive…
Excellent service, fast and very knowledgeable. They don't charge you for things you don't need like many others. Very honest and great work.
5 Star has been maintaining our HVAC systems for several years and have provide exemplary service and guidance on improvements to the performance of our systems.
Service was fast & very professional! Very friendly & willing to answer any questions I had. I definitely would recommend. Pedro is amazing!
Every thing was done on time and in a very professional manner. The follow-up was exception explaining the new system.
We have used 5Star for a couple years now. The maintain our 2 furnaces and replaced one of our Ac units last year. The guys are great and the service is top notch. They are our HVAC go to guys
Service our unit and fall start up, great staff , very through!
I have used 5 Star for the past 5 years and found them to provide fair and quality service.
We always have a good experience with 5star, they are quick, honest and helpful towards their customers.
Buying a furnace is a major investment and 5 Star put me at ease on my purchase. Jose is professional, understanding and made the paperwork and financing easy. Chip is super nice and experienced. Thank you guys for everything!
This was such a seamless experience. From scheduling the appointment, to discussing all the repair or replace options, to financing, to the technicians coming out the following day. Troy completely explained every detail and made this experience wonderful.
I can’t even begin to say enough great thing about 5 Star HVAC Contractors. Diagnosis to installation took about 24hrs and during the installation, it was even raining! They don’t try to sell hard, they informed me about the issue, and thoroughly explained the options for correcting the problem my unit was…
Never been dissatisfied with the work being performed. The have been responsive to me as a repeat customer.
All in all a good experience with these guys. Very quick response times. They completed the job as quoted. Could be a little better with communication issues, but they got it done!
They were Excellent! They were able to replace 2 AC units within 24hr on a 110 degree day. Top Quality machines & a good price excellent customer service!
My AC went out over the weekend and with the temps being around 105F I needed someone to come replace it as soon as possible. These guys were able to come out first thing Monday and got it taken care of for me. I was very pleased with their service and the unit they installed is working great. I wasnt home at the…
Didn't try to go lower than other contractor bid for 2 new AC & furnace systems based on what the right thing to do was, I appreciate their honesty. Walked me through exactly what they were going to be doing, why it mattered, and then were able to quickly install new systems. Professional crew that worked through…
Awesome company, always takes care of the customer and is very efficient!
Honest, professional, fast, punctual, quality work. Definitely recommend. Edit 2021: I have been using 5 Star HVAC for years and just had them install a new HVAC system. Great company and great work. Edit 2023: A great company. Always knowledgeable, helpful and fair.
Extremely fair and helpful crew. They take care of all my AC systems maintenance and have replaced a few with timely fair prices. No complaints
Great communication, on time, fair prices! We’ve used 5-Star HVAC for years and would recommend to friends and family!
Jose and Pedro were very professional and fast with their response. They gave us a fair price and were out the same day. Great warranty and we got the brand we wanted.
My air conditioning unit for my home broke down late on a Saturday afternoon. I called 5 Star HVAC Contractors and they had a technician at my home doing diagnostic work within an hour. The unit was over 20 years old and shot. They scheduled a new unit install for Sunday morning and had my family back in a cool home…
Second time we have used 5 Star and again we received exceptional service. During the heat wave our aC couldn’t keep up so we called 5 Star and they were here the next day and replaced our original AC with a new one! Highly recommend!
We’ve used these guys for years! They’re professional and try to find affordable solutions. Have recommended them to many and everyone is always happy with the service.
Had a really good experience with 5 star! They were very helpful in finding my best option for a full system replacement. Came in and did a wonderful job, wasn’t a hassle, didn’t cut corners. Made sure to leave with me being comfortable with my decision and in my home. Was helpful getting extra paperwork sorted out…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 209 | $205–$933 |
| HVAC system maintenance | 151 | $37–$295 |
| A/C system repair | 96 | $209–$786 |
| Install AC | 80 | $1.4k–$3.2k |
| A/C system maintenance | 73 | $39–$393 |
| Installation | 65 | $1.1k–$2.8k |
| Heating system installation | 53 | $1.4k–$2.8k |
| Repair HVAC | 48 | $216–$495 |
