How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE5 Star HVAC Contractors
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,274 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired 5 Star HVAC Contractors for 8 kinds of job.
5 Star HVAC Contractors for repair HVAC
Clear ✕All 48 Google reviews tagged “Repair HVAC” · showing 40
We had a wonderful experience with 5-star. They responded to our needs quickly and the repairs were made efficiently. They were respectful, careful, professional, and very nice. Victor and Jimmy were kind and gracious. The second man on the crew was also very nice. There was nothing we could complain about. And…
My initial review was great until they came back and made me replace my whole unit and once they left I had an air conditioner that was the exact same. In the end they paid for me to get a new thermostat, that was the issue but I received a whole new unit. The unit I did received for outside broke in less than 2…
Pedro was very prompt in getting to my house. Quickly identified the problem and fix. Bonus was he even had it done that day. They did a thorough job with the maintenance on the systems. High recommend with very reasonable prices.
Very professional- I recommend!! This team is punctual and business related in a good way with their processes, scheduling, payment, etc. Always on time!
Just had a wonderful experience with 5 star HVAC. I had Viktor come out and check out my current system expecting to need a full replacement. He told me it just needed a little tune up and add refrigerant instead of replacing the whole system which saved me THOUSANDS! I like how real and relatable he was and will definitely be coming back for future needs
After several trips out 5 Star repaired our HVAC System. We needed some new equipment and they came out quickly and took care of everything professionally and now everything is working great!
Great service at a fair price. Recommend.
5 Star has been maintaining our HVAC systems for several years and have provide exemplary service and guidance on improvements to the performance of our systems.
I have been using 5 Star for several years. They just replaced a faulty fan in a five-ton condensor. They came out on the weekend while I was home to figure out what was wrong, and they came back the next day after getting the replacement part. I like the fact that they did the repair without me having to take…
5 Star was on time, quick to determine the issue. They were thorough with an explanation for the work and parts needed. The repairs were made in a timely manner, and our system is working as well as it did new. I would recommend them to anyone.
This was such a seamless experience. From scheduling the appointment, to discussing all the repair or replace options, to financing, to the technicians coming out the following day. Troy completely explained every detail and made this experience wonderful.
The repair was super fast, communication was very easy, service man was very cool. Highly recommend
Great communication, on time, fair prices! We’ve used 5-Star HVAC for years and would recommend to friends and family!
My central air was not blowing cold and so called them at 9am on a Sunday. They were able to send out a repairman in 2 hours. He cleaned my unit and charged the Freon. Done in 15 minutes!
All better now thank you!
We have been 5 Star customers since 2012. I have never dealt with a more fair and honest contractor in my life. Jose is the man! I can always count on these guys to be there when they say they will. I have had 4 different units serviced at 4 different houses all across north Texas and 1 unit installed. These guys are the best!
Ray was so nice and very professional. He was upfront about everything that needed to be done and the associated pricing.
5 star earns 5 stars every time! They're always available to quickly get my HVAC systems going again, usually the same day.
5 Star HVAC Contractors are amazing! My parents air conditioner went out while my dad was in the hospital and my mom was home alone and had no idea what to do. We spoke to Jose who got someone out to my parents house within hours. Rickey was the tech that fixed the AC unit. My mom said he was so kind and spent a lot…
Chip was awesome and honest!! 5 Star does a great job and takes pride in their work. Thank You, Chip!
Jose of 5 Star HVAC is a great guy and a man of his word. I had a coil go out under warranty and he had all my records and was able to fix it the following morning with no problems. I was shocked when he told me he could since I just had a total knee replacement and am scheduling a total right shoulder replacement…
Honest
The 5Star HVAC experience was great from start to finish. I actually got an employee on the phone when I called Sunday night. He was helpful and gave me good information. They didn’t have anyone available that evening but had Rick out first thing Monday morning. Rick was was great. Knew immediately what part was bad…
Highly recommend. Troy was very professional and got my AC going again quickly. A+++++
They were very responsive and punctual, and it being Father’s Day. He completed the repair in short order and got us cool again. Thanks
Troy has been helping us maintain our systems for years now. Recently we had to replace the office unit. He was fair and on point with price and quote for full install. His crew and him were right in time, neat and efficient. The install went extremely smooth and came out great! Very pleased with Troy and 5 Star!
Called at 8PM on Sunday, attic unit is not blowing air but condenser outside is running fine. Jose took my call and Rick showed up at 9:35AM Monday. Rick is a no nonsense kind of guy who got right to work. He listened to what I had discovered about the problem, investigated, diagnosed and told me that Jose would get…
Quick and efficient. Will be using them from now on. Prices are very affordable and the quality of work is great. So nice to have a cool house again! Thanks so much!
Arrived quickly and had the problem diagnosed within 5 minutes. Capacitor was bad. Fixed it within 10 minutes of arriving. Very professional. House is already getting cooler. It wasn't cheap, but it is well worth it to have the house comfortable again.
Our AC went out in the middle of the night two days before leaving for vacation. We were able to call their 24/7 number that night and get on the schedule for the next morning. Troy came over the next morning and spent so much time at our house trying to salvage an old ac unit that needed to be replaced, just so we…
AC died, of course when its 100 degrees outside. Knew it was a compressor issue. Checked everything a homeowner can check. Set up an appointment for the next morning, but they managed to fit me in at 6 P.M. the same day. Technician was knowledgeable and found the problem quickly, a messed up capacitor.…
These guy's are great! Quick response time and very professional. They have Fair prices and the best part is they have financing as well which is like awesome!
Came out on a Sunday without a ridiculous fee and sourced parts a few days faster than anticipated. Very happy!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 209 | $205–$933 |
| HVAC system maintenance | 151 | $37–$295 |
| A/C system repair | 96 | $209–$786 |
| Install AC | 80 | $1.4k–$3.2k |
| A/C system maintenance | 73 | $39–$393 |
| Installation | 65 | $1.1k–$2.8k |
| Heating system installation | 53 | $1.4k–$2.8k |
| Repair HVAC | 48 | $216–$495 |
