Experts Reviews · Company report
855Bugs.com logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

855Bugs.com

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.9★ from 780 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.855Bugs.com is better than 95% of pest control services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.855Bugs.com is better than 92% of pest control services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.855Bugs.com is better than 81% of pest control services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.855Bugs.com is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.855Bugs.com is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.855Bugs.com is better than 100% of pest control services.A
100

Reviews for your job

Customers hired 855Bugs.com for 8 kinds of job.

855Bugs.com for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.69
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$120–140
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$66–$144
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#74 / 131
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 69 Google reviews tagged “Bug & insect extermination” · showing 20

Beth9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

David came for the first time and did an excellent job! very personable and took the time to clean up!

Paid $100–120Reasonable priceHome inspectionTermite inspectionBug & insect extermination
Paula8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

They always arrive on time, and address any issues.

Paid $120–140Reasonable priceBug & insect exterminationGeneral pest inspectionSpider extermination+ Punctuality+ Professionalism
AJ11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The technician Milik was very friendly and thorough. I had some problems with scorpions inside my little house, and my daughter’s house on the same property and your company bumped up our appointments to accommodate the situation and we appreciate it thank you 🙏☺️

Paid $120–140Reasonable priceBug & insect exterminationService not listed
TinystatureLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Love this company! Very pleasant staff who works with me and my schedule. No issues with any lil "creepers" either!

Paid $120–140Reasonable priceBug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
RanjanLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Once again Jarred out does himself he’s the best guy for the job Pleasant and very informative too Thank you we are very very pleased by all that you do

Not sureGeneral pest inspectionBug & insect exterminationService not listed
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They do a great job & everyone I talk to is very nice & responsive! Bernie is awesome!

Reasonable priceBug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
davidLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have been using this wonderful team for about a year, no doubt we found the best in the field. Keep up the good work. Blake has been wonderful since he has taken over the rout, always attentive and courteous, need more techs like him.

Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination+ Quality+ Professionalism+ Value
DavidLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Professional and prompt. Will not steer you wrong

Paid $60–80Reasonable priceBug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Sherylle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Trevor was very helpful and friendly! We are always impressed and satisfied by the products and service from 855bugs.com

Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
WD8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our service tech, Jerod, does a terrific job!

Reasonable priceRodent exterminationGeneral pest inspectionCockroach extermination
JessieLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Attention to detail! Very thorough!

Reasonable priceBug & insect extermination
StephanieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing service! The staff is wonderful and our technician, Brad, is simply the best!! Super friendly and very knowledgeable.

Reasonable priceBug & insect extermination
BetsyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The exterminator, Chad, worked fast and quietly. He kept me informed on what was sprayed and why. Very courteous.

Reasonable priceHornet & wasp exterminationBug & insect exterminationAnt extermination
Juan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always great service.

Home inspectionHornet & wasp exterminationBug & insect extermination+ Quality+ Professionalism+ Value
Slow13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jon Sanchez is our tech and he does a great job and makes recommendations as necessary. Highly recommend!

Mosquito exterminationBug & insect extermination+ Quality
Alan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional and did not even need to enter the home to treat property.

Home inspectionHornet & wasp exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Thomas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I would recommend their services.

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Bruce6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They did a great job

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great service. MIchael Peschell was very thorough and a pleasure to be around.

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
MARKLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Pest Control Specialist Mike Jones, is the personification of Excellence in Achieving superb effective communication, and outstanding customer satisfaction. He performed his duties superlatively, and his work ethic was sensational. Respectfully, Mark Holmes

Bug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality

Show more bug & insect extermination reviews (49 more) →

Price

$126+2% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 76%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection83$58–$136
Ant extermination75$86–$246
Bug & insect extermination69$66–$144
Spider extermination41$73–$166
Mosquito extermination32$71–$111
Hornet & wasp extermination32$103–$282
Rodent extermination32$99–$371
Termite inspection31$106–$323

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