Pest control service · Waco, TX · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#97 of 178 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 46%
4.9★★★★★780 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
$126typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers praise 855Bugs.com for thorough interior and exterior treatments, punctual arrivals, and friendly, knowledgeable technicians who explain processes clearly. The monthly membership pricing is frequently noted as a benefit for unlimited service access. However, some customers report significant issues with communication, including missed appointments and unreturned calls, as well as technicians damaging property or failing to secure gates.
Google rating: 4.9 out of 5 from 780 reviews (97% five-star).
Reviews on this page: 780 Google reviews (557 with written comments, 2 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 26, 2026.
Service: Pest Control Service serving Waco, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
855Bugs.comPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.855Bugs.com: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.855Bugs.com: 92/100 on this factor. Category median: 93.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.855Bugs.com: 81/100 on this factor. Category median: 96.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.855Bugs.com: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.855Bugs.com: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.855Bugs.com: 100/100 on this factor. Category median: 91.A
100
Bar = this company · dark tick = category median.
Star ratings
780 Google reviews we collected
4.9of 5
5 stars75697%
4 stars91%
3 stars10%
2 stars10%
1 star132%
Praise vs complaints
Phrases our text analysis found in 557 written reviews
98%praise
Praise83198%
Complaints152%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price1817%
Reasonable7876%
Overpriced11%
Not sure66%
$126+2% vs typical pest control services
Middle half of what 71 customers paid ($101–$144) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude29134%
Quality & results22426%
Speed & response13516%
Would recommend739%
Communication668%
Price & value324%
Honesty & trust253%
What customers talk about
We read 557 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was thorough and very professional and pleasant.”
“Then Courtney was being extremely condescending, rude and unprofessional towards my wife.”
“David came for the first time and did an excellent job!”
“This is TERRIBLE business!”
“Greg did a great job, he arrived on time, and was respectful”
“Had an apt scheduled for Thursday at 8am to do the treatment and it was a “no call no show”.”
“I will definitely recommend this company to friends and family, if they are having issues with pest around their home.”
“I cannot recommend this business enough!”
“He also explained what he was doing & how it would keep the wasps from coming back.”
“855Bugs has always provided good, responsive service at a reasonable price.”
“Had for 7 years then all of a sudden they want to charge me the same price but only doing the outside.”
“I trust him because he’s been very thorough and extremely customer service oriented.”
“THEY LIED TO THE FEDERAL government about certifying the work was done and done correctly it wasn’t and when it came time for them to make it right th…”
People customers mention
Bernie11 reviews
Jones9 reviews
Brad9 reviews
Mike9 reviews
Sanchez6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 855Bugs.com for 8 kinds of job. Pick one to see what they paid and said.
BBeth9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
David came for the first time and did an excellent job! very personable and took the time to clean up!
Mmarthaey92Local Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Mike Jones with 855Bugs.com did a great job. He sprayed the inside & outside of our house and sprayed both of our garages also. He was thorough and very professional and pleasant.
Paid $140–160Reasonable priceMosquito exterminationAnt exterminationService not listed
DDavidLocal Guide · 104 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Brad was great. Super knowledgeable, friendly and professional. He was very thorough and made sure he took care of everything we asked for. Highly recommend Brad and 855 Bugs.
Paid $20–40Great priceService not listed
GGinny1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
John did a great job getting rid of the wasps on our back porch. He also explained what he was doing & how it would keep the wasps from coming back.
Thank you John & thank you Bugsdotcom.
Paid $120–140Reasonable priceAnt extermination
PPaul9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very friendly but professional too. Came in, explained the process and did the job. Would not hesitate to recommend to anyone.
Paid $40–60Reasonable priceAnt extermination
CChuck2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Technician is always friendly and responds positively if inside treatment is requested.
Mike Jones with 855Bugs.com did a great job. He sprayed the inside & outside of our house and sprayed both of our garages also. He was thorough and very professional and pleasant.
Price assessment: Reasonable price
Price: $140–160
Services: Mosquito extermination, Ant extermination, Service not listed
Pest type: Ants, Rodents, Cockroaches, Spiders, Mosquitoes, Other
Response from the owner · a year ago
Hi Marthaey92, thank you for taking the time to leave a review for us at 855Bugs.com. We're happy we could meet your expectations!
M
Megan Brieger1 reviewiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
I definitely recommend 855 Bugs. This company has been 5 star especially the team working for them! I’ve had great experiences and had them many years. They have provided help protecting my home from pest and rodents, thoroughly inspecting the home for entry points or other issues, which ultimately led to finding a leak under my home of which I was unaware. This left unchecked could have led to wood rot and extensive damage. I truly could not be more thankful for the work these gentleman have done! Jordan, for addressing entry points as a potential issue while routinely treating for pest and John for the thorough inspection around the home! Both were extremely helpful and knowledgeable. Highly recommend this company.
Response from the owner · a month ago
Hi Megan Brieger, thank you for taking the time to leave a review! We're proud to be your trusted pest control company and are so glad our team delivered top-tier service.
D
David EspinozaLocal Guide · 104 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Brad was great. Super knowledgeable, friendly and professional. He was very thorough and made sure he took care of everything we asked for. Highly recommend Brad and 855 Bugs.
Price assessment: Great price
Price: $20–40
Services: Service not listed
Response from the owner · a month ago
Hi there David Espinoza, thanks so much for the kind words! Our team works hard to provide reliable pest control services, so hearing your feedback means the world to us.
G
Ginny OBrien1 reviewiTotal number of Google reviews Ginny has written across all businesses on Google Maps, not just this one.
John did a great job getting rid of the wasps on our back porch. He also explained what he was doing & how it would keep the wasps from coming back.
Thank you John & thank you Bugsdotcom.
Price assessment: Reasonable price
Price: $120–140
Services: Ant extermination
Pest type: Ants, Other
Response from the owner · 2 years ago
Hi Ginny, thank you for taking the time to review us and for letting us know that John provided exceptional service! We will be sure to let John and their Manager know they are doing a great job!
P
Paul Teas9 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Highly recommend 855Bugs. we use them for our rental property for my management company and for my personal home. Our technician Brad was great, very thoughtful and thorough.
Response from the owner · 2 months ago
We love hearing from our satisfied customers. We look forward to continuing to provide excellent service. Thank you for being a valued customer!
C
Chuck Hawkins2 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Mike was awesome! Great guy to chat with and very quick. 855 bugs also has the best prices for members. You pay $46.55 every month but have unlimited access to their treatment if you need an extra hit.
Price assessment: Great price
Price: $20–40
Services: Service not listed
Response from the owner · 2 months ago
Your review makes a difference! Thank you for being a valued 855Bugs.com customer!
