Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE855Bugs.com
Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.9★ from 780 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.855Bugs.com is better than 95% of pest control services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.855Bugs.com is better than 92% of pest control services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.855Bugs.com is better than 81% of pest control services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.855Bugs.com is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.855Bugs.com is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.855Bugs.com is better than 100% of pest control services.A
100
Reviews for your job
Customers hired 855Bugs.com for 8 kinds of job.
855Bugs.com for hornet & wasp extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$120–140
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$103–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Hornet & wasp extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#53 / 141
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 32 Google reviews tagged “Hornet & wasp extermination”
TinystatureLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Love this company! Very pleasant staff who works with me and my schedule. No issues with any lil "creepers" either!
Paid $120–140Reasonable priceBug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Todd14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Chad does a great job and always lets me know ahead of time. He’s always professional and personable. He’s become a trusted friend
Paid $120–140Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
They do a great job & everyone I talk to is very nice & responsive! Bernie is awesome!
Reasonable priceBug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Laura5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Started with them when I moved into the house and found Wasps in the chimney and all around the house. They can out that day took care of everything, came back and did a recheck the following week. I then got set up on quarterly service which is great. They remember so I don't have to. They have always been prompt, professional and do great work.
Ant exterminationCockroach exterminationHornet & wasp extermination
BetsyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
The exterminator, Chad, worked fast and quietly. He kept me informed on what was sprayed and why. Very courteous.
Reasonable priceHornet & wasp exterminationBug & insect exterminationAnt extermination
Juan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Always great service.
Home inspectionHornet & wasp exterminationBug & insect extermination+ Quality+ Professionalism+ Value
Patti2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Very accommodating to our schedule, informative about the pesticides being used and answered all our questions.
Home inspectionHornet & wasp exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
Alan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Very professional and did not even need to enter the home to treat property.
Home inspectionHornet & wasp exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
JeannineLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I’m very impressed with our bug guy!!! I told him about the wasps and spiders, he not only got rid of both he even cleaned off the spider webs!! And he left my bumble and honey bees alone!! Thank you so much!!
Bug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Lynn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Great service
Ant exterminationCockroach exterminationFlea & mite extermination+ Punctuality
Scott5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Very thorough process, removing spider webs and wasp nest.
Hornet & wasp extermination+ Responsiveness+ Punctuality+ Professionalism
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Brad, our service technician, and Jon, your sales mgr., are the reasons we keep doing business with y'all; do not like the price increase though.
Home inspectionHornet & wasp exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
AdrieneLocal Guide · 150 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I let the guy know what the problem was and he was more than happy to go the extra mile
Bug & insect exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Professionalism
Nathan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
855Buggs has always been extremely responsive and professional in assisting us with pest control. One call and they are scheduled to come back for any issue that may arise. I highly recommend this company.
Bug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
CurtLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Very efficient and professional
Ant exterminationHornet & wasp exterminationGeneral pest inspection+ Quality+ Professionalism
CherylLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
We’ve always had good results & service from 855bugsdot.com!
Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Eric was great when he came out to spray!
Ant exterminationFlea & mite exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
ChristopherLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I have been using 855 Bugs since 2017. I'm on the quarterly plan, and I couldn't be happier. The price is affordable and the service is outstanding. When I moved into a home with an existing infestation, they were extremely helpful--and quick--getting things resolved. They are professional, responsive, courteous,…
Bee exterminationCockroach exterminationHornet & wasp extermination+ Professionalism
Erika9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Easy process, informative and personable staff
Ant exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Aleigh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Service has been exceptional! Moving into a new house, I’ve had a few issues in between quarterly services and they have been very responsive, quick and super helpful
Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
margo13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★
Our techs are always very polite and professional. Great customer service on the phone.
Ant exterminationBee exterminationHornet & wasp extermination
Mike13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Rating only, no written review.
Bug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Kim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Rating only, no written review.
Hornet & wasp exterminationTermite inspectionTermite extermination+ Responsiveness+ Quality+ Professionalism
RuthLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Rating only, no written review.
Hornet & wasp exterminationRodent extermination
Alisia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Rating only, no written review.
Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Quality+ Professionalism
Raven1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Ant exterminationHome inspectionHornet & wasp extermination+ Quality+ Professionalism
Timmeka3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Flea & mite exterminationHornet & wasp exterminationMosquito extermination
Colleen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationHornet & wasp exterminationMosquito extermination+ Quality
TJ3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationBee exterminationCockroach extermination+ Punctuality
Melina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationBee exterminationCockroach extermination+ Quality+ Professionalism+ Value
Kelley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Rating only, no written review.
Ant exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
ChelseaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Rating only, no written review.
Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Professionalism
Price
$126+2% vs typical pest control services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 17%Reasonable 76%Overpriced 1%Not sure 6%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 83 | $58–$136 |
| Ant extermination | 75 | $86–$246 |
| Bug & insect extermination | 69 | $66–$144 |
| Spider extermination | 41 | $73–$166 |
| Mosquito extermination | 32 | $71–$111 |
| Hornet & wasp extermination | 32 | $103–$282 |
| Rodent extermination | 32 | $99–$371 |
| Termite inspection | 31 | $106–$323 |
