Analyzing 5,889,9725.9M ReviewsFor 16,26516.3K Experts

Experts Reviews · Company report
A-1 Total Service Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%66+16Value 14%96+13.6Replies to reviews 7%65+4.6Momentum penalty0−10Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

A-1 Total Service Plumbing

Garden Grove, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 662 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A-1 Total Service Plumbing is better than 87% of septic tank services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A-1 Total Service Plumbing is better than 66% of septic tank services.B
66
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A-1 Total Service Plumbing is better than 100% of septic tank services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A-1 Total Service Plumbing is better than 96% of septic tank services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A-1 Total Service Plumbing is better than 0% of septic tank services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A-1 Total Service Plumbing is better than 65% of septic tank services.B
65

Reviews for your job

Customers hired A-1 Total Service Plumbing for 8 kinds of job.

A-1 Total Service Plumbing for garbage disposal installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$353–$730
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 16

All 10 Google reviews tagged “Garbage disposal installation”

Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Esteban Muniz did a great job fixing my kitchen sink. Very professional attitude and level of service was excellent. Had a lot of problems with our kitchen sink leaking and Esteban fixed it no problem. Highly recommend.

Garbage disposal installationFaucet repair+ Professionalism
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Been using A-1 for all plumbing related business and they deliver every time. Timely, professional and reasonably priced. 5⭐️

Garbage disposal installation+ Responsiveness+ Punctuality+ Quality
Ben4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the third maybe fourth time using A1 Total Service plumbing and our second time working with Guillermo, just like the first time he arrived on time with all of the tools / parts needed to replace our leaking garbage disposal. He quickly accessed the situation provided a quote for the work and began to…

Garbage disposal installation+ Responsiveness+ Punctuality+ Quality
luke3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a slab leak that required re directing of pipes. Christian Sanchez, our technician truly cared about getting us back to normal. He worked diligently to find the problem and worked hard to fix the issue. The finish product showed his top notch craftsmanship ability.

Garbage disposal installationShower installationSewer repair
ChristinaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Responsiveness and communication was great. I was able to have a plumber come same day even though it was not an emergency. Price was high but I hope work was high quality and I won’t need to worry about anything for years.

Faucet installationGarbage disposal installation+ Responsiveness+ Punctuality
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Did a great job!

Garbage disposal installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Bryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Guillermo and Anthony are the best! Very professional and quick. Will definitely be using A-1 Plumbing again!!

Garbage disposal installationGarbage disposal repair+ Responsiveness+ Punctuality+ Quality
Jon11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Guillermo looked at what I wanted done. Gave me a couple of options with no pressure. Performed the work and stuck with his quoted price and even did a little extra. Very pleased with the finished work. I am going to call again for additional work.

Garbage disposal installationDrain cleaning
Jina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Garbage disposal installation
Peggy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Garbage disposal installation+ Responsiveness+ Punctuality+ Quality

Price

$748+74% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 60%Overpriced 20%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair34$305–$1.1k
Drain cleaning21$205–$478
Toilet repair21$209–$607
Plumbing leak repair21$248–$1.2k
Plumbing leak detection17$54–$495
Shower repair10$148–$469
Garbage disposal installation10$353–$730
Faucet repair10$271–$659

Compare with

Target Plumbers logoTarget PlumbersExperts Score 98Garden Grove · 5.00★Fanti Sewer & Drains logoFanti Sewer & DrainsExperts Score 96Garden Grove · 4.97★Western Rooter & Plumbing logoWestern Rooter & PlumbingExperts Score 90Garden Grove · 4.91★