Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
A-1 Total Service Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%66+16Value 14%96+13.6Replies to reviews 7%65+4.6Momentum penalty0−10Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

A-1 Total Service Plumbing

Garden Grove, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 662 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A-1 Total Service Plumbing is better than 87% of septic tank services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A-1 Total Service Plumbing is better than 66% of septic tank services.B
66
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A-1 Total Service Plumbing is better than 100% of septic tank services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A-1 Total Service Plumbing is better than 96% of septic tank services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A-1 Total Service Plumbing is better than 0% of septic tank services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A-1 Total Service Plumbing is better than 65% of septic tank services.B
65

Reviews for your job

Customers hired A-1 Total Service Plumbing for 8 kinds of job.

A-1 Total Service Plumbing for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$469
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 19

All 10 Google reviews tagged “Shower repair”

Harper6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

First and foremost, I want to extend a heartfelt shout-out to Esteban Muñiz, who was an absolute superstar throughout the entire process fixing my shouwer. His kindness and professionalism were truly remarkable. Esteban M. went above and beyond to make sure that our plumbing problem was not only resolved promptly…

Shower repair+ Responsiveness+ Quality+ Professionalism
Serge3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Big thanks to Melvin Perez of A-1 Total Service Plumbing! Had a shower that wouldn’t turn off and he had it fixed in no time. Much appreciated and I would recommend Melvin to anyone that experiences any plumbing issues.

Plumbing pipe repairShower repair
JulieLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nothing but gratitude for Bernardo and Ramon. Incomparable service, highly skilled, and they go the extra mile. As a female, I have had many issues with plumbers, upselling, over charging, elaborating issues- not these guys, they are honest, experienced, hard workers. Thank you so much!

Shower repair+ Responsiveness+ Punctuality+ Quality
luke3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a slab leak that required re directing of pipes. Christian Sanchez, our technician truly cared about getting us back to normal. He worked diligently to find the problem and worked hard to fix the issue. The finish product showed his top notch craftsmanship ability.

Garbage disposal installationShower installationSewer repair
HotLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called them at the last minute and they were able to send a technician out the next day and accommodate our crazy schedule. Very professional friendly and nice. The technician was very professional and knew what he was doing. Thank you!

Plumbing leak detectionPlumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Cathy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I appreciated Lexie contacting me with the arrival time of the service technician Christian. My service call was an emergency during the weekend and had to be delayed due to other customers having more serious gas/water leaks. I understood their reason for handling in order of importance and never felt ignored…

Faucet repairPlumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Sandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jose Ruiz provided us with service to our tankless water heater and returned for installation of new shower head and handle. Jose was thorough, efficient and neat in the work he performed. He went above and beyond in explaining what we needed when selecting a replacement for our current shower handle. I’ve used A1…

Shower repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Jaime6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Guillermo Avalos from A1plumbing came to fix our shower today, and I couldn’t have asked for a better experience. He was extremely professional and thorough. He new exactly what needed to be done, gave a fair price and was done in a timely manner. I would definitely recommend this company based on Guillermo’s work.

Faucet installationFaucet repairShower repair+ Responsiveness+ Punctuality+ Quality
Chad7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had an issue with the shower handle being stripped and only hot coming out of the master shower. Edgar came out and found the issue right away. We scheduled the service, and the replacement of parts. He was on time, and worked fast. Thanks to him my master shower is back in business!

Shower repair
Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Shower repair

Price

$748+74% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 60%Overpriced 20%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair34$305–$1.1k
Drain cleaning21$205–$478
Toilet repair21$209–$607
Plumbing leak repair21$248–$1.2k
Plumbing leak detection17$54–$495
Shower repair10$148–$469
Garbage disposal installation10$353–$730
Faucet repair10$271–$659

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