Upholstery shop · Taunton, MA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%94+28.9Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 23 upholstery repair servicesiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★22 Google reviews · 1 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate A&F Upholstery five out of five stars based on twenty-two reviews, noting that the owner responds to seventy-three percent of feedback. Customers frequently describe services including reupholstering, rebuilding, and cushion replacement for various furniture types. Recurring themes highlight efficient turnaround times, professional communication during fabric selection, and reasonable pricing. Reviewers consistently praise the attention to detail and craftsmanship, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 22 reviews (100% five-star).
Reviews on this page: 22 Google reviews (21 with written comments, 5 with photos).
Owner responses: the business replied to 73% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
A&F UpholsteryUpholstery Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A&F Upholstery: 97/100 on this factor. Category median: 87.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A&F Upholstery: 94/100 on this factor. Category median: 82.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A&F Upholstery: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 26.–
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Bar = this company · dark tick = category median.
Star ratings
22 Google reviews we collected
5.0of 5
5 stars22100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 21 written reviews
100%praise
Praise42100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1433%
Quality & results921%
Staff & attitude819%
Speed & response512%
Communication37%
Price & value25%
Honesty & trust12%
What customers talk about
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We will definitely use his skills again in the future and highly recommend him to all!”
“…air to get raised and reupholstered and he was extremely patient and thorough during the process and I appreciated the honest feedback about what woul…”
“ught in a chair to get raised and reupholstered and he was extremely patient and thorough during the process and I appreciated the honest feedback abo…”
“Took me in the same week to fix my salon chairs and got them done same day”
“…fabric selection process and will answer every question you have and explain the process from start to finish.…”
“On top of that, the price was very reasonable, especially considering the high quality of the work and service.”
“…remely patient and thorough during the process and I appreciated the honest feedback about what would and wouldn’t work well.…”
People customers mention
John7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Meghan8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
John is a master at his craft! I brought in a chair to get raised and reupholstered and he was extremely patient and thorough during the process and I appreciated the honest feedback about what would and wouldn’t work well. I am absolutely thrilled with the final result and recommend A&F to all! The attention to…
Alicia12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great experience
Took me in the same week to fix my salon chairs and got them done same day
Very nice and efficient
100% recommend
Easton8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Bob had a new cushion for my sectional in less than 24 hours . Highly recommended!
Ian9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
A&F was great! John reupholstered and rebuilt this 100-year-old sofa that belonged to my grandparents...it looks and feels amazing! Highly recommend these guys...
Olivia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
John is a master artisan who will provide you with a pleasant and seamless experience. His attention to detail, efficiency and collaborative nature allowed our vision to be brought to life. We will definitely use his skills again in the future and highly recommend him to all!
Ashley2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
They do excellent work and was so helpful. I was so happy with the work they did for me. I have passed their name on to people I know if they need any work done. Highly recommend them.
John is a master at his craft! I brought in a chair to get raised and reupholstered and he was extremely patient and thorough during the process and I appreciated the honest feedback about what would and wouldn’t work well. I am absolutely thrilled with the final result and recommend A&F to all! The attention to detail is evident and you can tell John truly cares about the end product for his customers. Very reasonably priced for the exceptional work. Thank you, John!
Alicia Kuczewski12 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
A&F was great! John reupholstered and rebuilt this 100-year-old sofa that belonged to my grandparents...it looks and feels amazing! Highly recommend these guys...
Olivia Phelps1 reviewiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
John is a master artisan who will provide you with a pleasant and seamless experience. His attention to detail, efficiency and collaborative nature allowed our vision to be brought to life. We will definitely use his skills again in the future and highly recommend him to all!
Ashley Llewellyn2 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
They do excellent work and was so helpful. I was so happy with the work they did for me. I have passed their name on to people I know if they need any work done. Highly recommend them.
Response from the owner · 11 months ago
thank you so much we are glad you are happy with the work we appreciate your support and we are here anytime for you
Tina Lee1 reviewiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
We first heard of John and A&F Upholestery on our town's recommendation site and we're very happy we saw the post! John reupholstered our couch and chair this week. The results are stunning! They look like they were bought at a furniture store brand new! They brighten up the entire room! John will patiently work with you through the color and fabric selection process and will answer every question you have and explain the process from start to finish. Reaching John is easy whether on the phone or through texts. John felt badly that we'd be using folding chairs while he had both pieces to reupholster. Unbelievably, John had both pieces finished and delivered on day 4! Both pieces are just beautiful! Thank you, John!
Response from the owner · a year ago
Tina thank you so much and you’re very welcome anytime
Fleurinette Alce4 reviewsiTotal number of Google reviews Fleurinette has written across all businesses on Google Maps, not just this one.
I was referred to A&F Upholstery by a family friend who bragged so much about the work John had done for her. Boy, I do not regret having decided to work with him to reupholster my chairs. I have had these chairs for 17 years. Though they looked good, but the wear and tear for years of usage could be felt when one sat on them. I love the chairs but their previous red fabric no longer fit my decor. John reupholstered the chairs and gave me back two brand new chairs. I am ecstatic!!! Not only do they look brand new, they feel brand new. John is a gifted artist who takes pride in what he does. He is calm, patient, professional, respectful and confident. I highly recommend A&F upholstery to anyone who is looking for upholstery services. You won’t be disappointed.
Response from the owner · a year ago
Thank you Fleurinette
And you’re very welcome anytime
Emily BergLocal Guide · 12 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
We are thrilled with John's work! He was very patient with us while we sifted through the sample books and everything was ready for pickup in 8 days! Highly recommend!
Response from the owner · a year ago
Thank you Emily and you’re very welcome anytime
Vivian Labib Hanna1 reviewiTotal number of Google reviews Vivian has written across all businesses on Google Maps, not just this one.
We had our dining room chairs reupholstered by A&F Upholstery, and we couldn’t be more impressed with the results! The craftsmanship was excellent, with great attention to detail. The chairs now look brand new, and the quality of the materials he used was top-notch. On top of that, the price was very reasonable, especially considering the high quality of the work and service. John was professional, punctual, and easy to work with from start to finish. We’re extremely happy with the results and highly recommend him to anyone looking for top-quality upholstery work at a fair price.
Response from the owner · a year ago
Thank you so much Vivian
And you’re very welcome anytime
