Experts Reviews · Company report
A&O Auto Detailing & Customs LLC
West Haven, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 80 car detailing services · 5.0★ from 63 Google reviews
Report card
Percentile vs other car detailing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A&O Auto Detailing & Customs LLC is better than 99% of car detailing services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A&O Auto Detailing & Customs LLC is better than 98% of car detailing services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A&O Auto Detailing & Customs LLC is better than —% of car detailing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A&O Auto Detailing & Customs LLC is better than —% of car detailing services.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A&O Auto Detailing & Customs LLC is better than 100% of car detailing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A&O Auto Detailing & Customs LLC is better than —% of car detailing services.–
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Reviews for your job
Customers hired A&O Auto Detailing & Customs LLC for 8 kinds of job.
A&O Auto Detailing & Customs LLC for car waxing
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Car waxing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 39
All 7 Google reviews tagged “Car waxing”
ameed2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
A & O Detailing & Customs made it super convenient for me to have my car professionally serviced at my home a luxury most other won’t provide. Hopefully they will be back next week to do my Mothers suv.
Auto detailingCar waxingEngine detailing
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Best service i’ve gotten on my car. It looks like brand new. Also both Ashley and Oscar are such nice people they work with you to figure out what’s the best for you. 100% recommend!
Car waxingFull body washHeadlight polishing
Kenneth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I enjoy and appreciate the service that Oscar and his business provides. Without a doubt I am pleased with the service and attention to service.💯🙌
Auto detailingCar waxingClay bar treatment
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Great prices and great services , Oscar has a great knowledge of his craft !!
Auto detailingCar waxingClay bar treatment
Mauro2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Excelente trabajo
Auto detailingCar waxingClay bar treatment
Sergio3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Auto detailingCar waxingFull body wash
Fredy3 years ago★★★★★
Rating only, no written review.
Auto detailingCar waxingClay bar treatment
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 0%Reasonable 0%Overpriced 0%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto detailing | 11 | — |
| Full body wash | 8 | — |
| Auto interior vacuuming | 7 | — |
| Car waxing | 7 | — |
| Headlight polishing | 7 | — |
| Engine detailing | 4 | — |
| Clay bar treatment | 4 | — |
| Steam cleaning | 3 | — |
