Colin1 reviewTotal number of Google reviews Colin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlesame-day headlight restoration, thorough and good quality 👍
A&O Auto Detailing & Customs LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 80 car detailing servicesPosition by Experts Score among all companies we track in this category. · better than 85%
5.0 ★★★★★ 63 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
38%reviews answered by the owner
Aug 2026latest review
A&O Auto Detailing & Customs LLC at a glance
Customers report high satisfaction with interior cleaning, ceramic coatings, headlight restoration, and window tinting services. Recurring themes include punctual appointments, flexible mobile detailing options, and clear communication regarding the work performed. Reviewers describe the pricing as fair and the staff as professional. The business maintains a perfect five-star rating from sixty-three reviews, with the owner responding to thirty-eight percent of the feedback.
- Google rating: 5.0 out of 5 from 63 reviews (100% five-star).
- Reviews on this page: 63 Google reviews (42 with written comments, 5 with photos).
- Owner responses: the business replied to 38% of reviews.
- Most recent review: August 17, 2026.
- Service: Car Detailing Service serving West Haven, Connecticut.
Data from Google, last updated October 25, 2026.
Score profile vs other car detailing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A&O Auto Detailing & Customs LLC: 99/100 on this factor. Category median: 96.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A&O Auto Detailing & Customs LLC: 98/100 on this factor. Category median: 96.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A&O Auto Detailing & Customs LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
63 Google reviews we collected
- 5 stars63100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
- Praise5598%
- Complaints12%
Topic share
How often each topic comes up in the written reviews
- Quality & results2138%
- Would recommend1527%
- Staff & attitude916%
- Speed & response47%
- Price & value47%
- Communication35%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“same-day headlight restoration, thorough and good quality 👍”
“Would definitely recommend him for any detailing job and will certainly come again in the future.”
“Excellent service, highly recommended, very professional.”
“) Oscar got back to me immediately after I called, texted to keep me updated on his progress getting here, and then spent hours doing an incredible job.”
“Very fair with his pricing and I called around.”
“They’re amazing best experience so far the owner explained to me everything he was gonna get done on the car even did my engine since I was a first ti…”
People customers mention
- Oscar 10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A&O Auto Detailing & Customs LLC for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Max9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Oscar did a great job cleaning the interior of my 2002 Lincoln Town Car. I brought it in with a cigarette smell and dirty interior from the previous owner. Oscar used several ozone treatments, shampooed the carpets, polished the seats, and applied a ceramic coating to my faded headlights. Would definitely recommend…
Cindy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Got windows tinted on my car they have the machine where it cuts the film it was amazing to see how it works my car came out stunning!
Bobby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
They’re amazing best experience so far the owner explained to me everything he was gonna get done on the car even did my engine since I was a first time customer my car came out like a brand new car definitely would recommend them.
Abdus3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Oscar did an amazing job cleaning and detailing my car. He is humble and prompt. If i wasn’t on budget i would have paid him way more than what he asked. Highly recommended, don’t waste your time going to other places.
Jonattan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Big thanks to Oscar for the amazing detail!! Brought my car back to life, I’ll be coming back soon !!!!
LeaLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Oscar is a total gentleman and businessman. His work is impeccable and really pays attention to detail. Very fair with his pricing and I called around. High ratings on yelp and the BBB. I highly recommend him.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto detailing | 11 | — |
| Full body wash | 8 | — |
| Auto interior vacuuming | 7 | — |
| Car waxing | 7 | — |
| Headlight polishing | 7 | — |
| Engine detailing | 4 | — |
| Clay bar treatment | 4 | — |
| Steam cleaning | 3 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 63 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Albalis Perozo2 reviewsTotal number of Google reviews Albalis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best!
Max Warner9 reviewsTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOscar did a great job cleaning the interior of my 2002 Lincoln Town Car. I brought it in with a cigarette smell and dirty interior from the previous owner. Oscar used several ozone treatments, shampooed the carpets, polished the seats, and applied a ceramic coating to my faded headlights. Would definitely recommend him for any detailing job and will certainly come again in the future.
Cindy Rivers2 reviewsTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot windows tinted on my car they have the machine where it cuts the film it was amazing to see how it works my car came out stunning!
Bobby Herter2 reviewsTotal number of Google reviews Bobby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey’re amazing best experience so far the owner explained to me everything he was gonna get done on the car even did my engine since I was a first time customer my car came out like a brand new car definitely would recommend them.
Abdus Salam Mohammed3 reviewsTotal number of Google reviews Abdus has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOscar did an amazing job cleaning and detailing my car. He is humble and prompt. If i wasn’t on budget i would have paid him way more than what he asked. Highly recommended, don’t waste your time going to other places.
Response from the owner · 10 months ago
Thanks man always ready to help!
Marcela Di LucaLocal Guide · 28 reviewsTotal number of Google reviews Marcela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelentes
Jonattan Jr4 reviewsTotal number of Google reviews Jonattan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBig thanks to Oscar for the amazing detail!! Brought my car back to life, I’ll be coming back soon !!!!
Lea MassaroLocal Guide · 71 reviewsTotal number of Google reviews Lea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOscar is a total gentleman and businessman. His work is impeccable and really pays attention to detail. Very fair with his pricing and I called around. High ratings on yelp and the BBB. I highly recommend him.
Response from the owner · 11 months ago
Thank you so much it was a pleasure 🙏🏼
Anthony Odonnell1 reviewTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service , he did my ceramic coating immaculate. I will definitely be going back . Well worth the price , my car looks like it came off the show room floor again. Thanks Oscar
Response from the owner · 11 months ago
Thank you 🙏🏼
Business details
- Address: 916 Bridgeport Ave, Milford, CT 06460
- Phone: (475) 201-5001
- Website: oscareduardo1610.wixsite.com
- Service area: West Haven, CT