Gaby Ruiz2 reviewsTotal number of Google reviews Gaby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways great service.
A&W Automotive
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%26+1.8Craft & service penalty93−0.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#104 of 218 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 53%
4.9 ★★★★★ 308 Google reviews · 11 photos
96%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review
A&W Automotive at a glance
Google reviewers rate A&W Automotive 4.9 out of 5 based on 308 reviews, frequently citing punctuality, fair pricing, and clear communication regarding labor estimates and parts. Customers often describe the shop as honest, noting that staff avoid upselling unnecessary services and resolve issues like engine repairs, brake work, and flat tires efficiently. However, a small number of low-star reviews criticize specific diagnostic accuracy and billing practices, such as incorrect brake assessments or charging for unfixable tire repairs, though the owner has not replied to any reviews.
- Google rating: 4.9 out of 5 from 308 reviews (96% five-star).
- Reviews on this page: 308 Google reviews (251 with written comments, 4 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 13, 2026.
- Service: Auto Repair Shop serving El Paso, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A&W Automotive: 94/100 on this factor. Category median: 90.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A&W Automotive: 90/100 on this factor. Category median: 87.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A&W Automotive: 93/100 on this factor. Category median: 100.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A&W Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A&W Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A&W Automotive: 26/100 on this factor. Category median: 61.D
26
Bar = this company · dark tick = category median.
Star ratings
308 Google reviews we collected
- 5 stars29796%
- 4 stars83%
- 3 stars00%
- 2 stars10%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 251 written reviews
- Praise44099%
- Complaints51%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1173%
- Reasonable427%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Quality & results9521%
- Staff & attitude8319%
- Honesty & trust8319%
- Price & value6916%
- Speed & response5212%
- Would recommend4410%
- Communication194%
What customers talk about
We read 251 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service manager was very helpful and thorough with providing estimates of labor and parts.”
“Had a terrible breakdown while traveling; Austin went way out of his way to take care of me.”
“We can’t say enough about the great and friendly service here.”
“Ozzie, good honest helped me with my key fob issues.”
“Then he went into the office on a Saturday just to finish my quote estimate -- which seemed fair, neither low nor high -- and call me back.”
“Ozzy and crew are honest, fast, communicate well and really the best value of any shop in El-Paso.”
“If you’re looking for friendly professional auto service, I highly recommend them.”
“He answered our questions before we agreed to the work.”
People customers mention
- Austin 40 reviews
- Toyota 16 reviews
- Ozzie 16 reviews
- Lexus 8 reviews
- Scott 5 reviews
- Tacoma 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A&W Automotive for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Arturo7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
I came here to replace my break pads and rotors because my car had a nasty squeak. They told me they resurfaced the rotors and the break pads were still good. The car still had the nasty squeak. I let them know and they told me it needed break cleaner but I already had put some before and later after taking them. I…
LaceyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We came in on a Friday afternoon with our truck loaded up to move out of state and our two cats in the backseat. We realized last minute that there was a problem with our engine power and a sound we couldn’t diagnose. These guys took us in unscheduled, diagnosed the problem, sourced the parts, kept the cats cool,…
Great price
JohnLocal Guide · 88 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Super legit. These guys got a front strut job done on my Lexus in a half a day! Won’t be taking my vehicles for repairs anywhere else again! They’re better than Roswell Toyota dealership by lightyears!
David11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The service manager was very helpful and thorough with providing estimates of labor and parts. He answered our questions before we agreed to the work.
Reasonable priceSteering & suspension repairGeneral repairs & maintenanceWheel alignment
Demetrius1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
I am blown away by Austin's committment to his customers. We had the linkage come loose on our 2014 Highlander on a Friday and couldn't shift to any gear. I called Ozzy and Austin was at my house on a Friday late afternoon and fixed the problem in a manner of minutes! I am grateful for A&W and more specifically,…
Great priceTransmissionEngine repairBrakes
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Service was great 👍 and done in a timely fashion. Thanks 🙏 again your work and dedication are outstanding.
Great priceWheel alignmentOil changeService not listed
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 36 | — |
| Oil change | 34 | — |
| Steering & suspension repair | 15 | — |
| Brakes | 14 | — |
| Electrical repair | 12 | — |
| Transmission | 10 | — |
| Air & cabin filter replacement | 10 | — |
| Engine repair | 7 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 308 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Arturo Hernandez7 reviewsTotal number of Google reviews Arturo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI came here to replace my break pads and rotors because my car had a nasty squeak. They told me they resurfaced the rotors and the break pads were still good. The car still had the nasty squeak. I let them know and they told me it needed break cleaner but I already had put some before and later after taking them. I bought the rotors and break pads and had a different place put them on and they told me I should have changed the rotors out along time ago…
Lacey WildesLocal Guide · 15 reviewsTotal number of Google reviews Lacey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe came in on a Friday afternoon with our truck loaded up to move out of state and our two cats in the backseat. We realized last minute that there was a problem with our engine power and a sound we couldn’t diagnose. These guys took us in unscheduled, diagnosed the problem, sourced the parts, kept the cats cool, fixed the truck, and had us back on the road by 4pm. We can’t say enough about the great and friendly service here.
- Price assessment: Great price
John PollardLocal Guide · 88 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper legit. These guys got a front strut job done on my Lexus in a half a day! Won’t be taking my vehicles for repairs anywhere else again! They’re better than Roswell Toyota dealership by lightyears!
RaymondLocal Guide · 58 reviewsTotal number of Google reviews Raymond has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOzzie, good honest helped me with my key fob issues.
David Edwards11 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe service manager was very helpful and thorough with providing estimates of labor and parts. He answered our questions before we agreed to the work.
- Price assessment: Reasonable price
- Services: Steering & suspension repair, General repairs & maintenance, Wheel alignment, Battery, Oil change
Isela MartinezLocal Guide · 24 reviewsTotal number of Google reviews Isela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHonest fair prices and don't upsell you services
Demetrius Williams1 reviewTotal number of Google reviews Demetrius has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am blown away by Austin's committment to his customers. We had the linkage come loose on our 2014 Highlander on a Friday and couldn't shift to any gear. I called Ozzy and Austin was at my house on a Friday late afternoon and fixed the problem in a manner of minutes! I am grateful for A&W and more specifically, Austin, for being a masterful technician and a good person. I’ve been a customer for 2 decades. My 2005 Lexus GS300 runs like new. A&W is in a league of its own.
- Price assessment: Great price
- Services: Transmission, Engine repair, Brakes, Oil change
Mike Fields5 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService was great 👍 and done in a timely fashion. Thanks 🙏 again your work and dedication are outstanding.
- Price assessment: Great price
- Services: Wheel alignment, Oil change, Service not listed
Joe Dominguez5 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have had my vehicle repaired here twice. Once was an engine mount and the most recent one was my AC compressor. This place are the best mechanics in the city. They are honest with their prices and their work. They are also pretty fast. Highly recommended.
Business details
- Address: 8239 Burnham Dr, El Paso, TX 79907
- Phone: (915) 595-2778
- Service area: El Paso, TX