How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%26+1.8Craft & service penalty93−0.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREA&W Automotive
El Paso, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #104Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 308 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired A&W Automotive for 8 kinds of job.
A&W Automotive for general repairs & maintenance
Clear ✕All 36 Google reviews tagged “General repairs & maintenance”
The service manager was very helpful and thorough with providing estimates of labor and parts. He answered our questions before we agreed to the work.
Been a customer for as long as I can remember. Excellent work guys...like always! Never had a problem with them...keep it up!
This is the best auto repair shop I have used for my Toyota. Quality of work is excellent and the staff is very knowledgeable.
I consider A&W a very trustworthy, and honest repair shop. The quality of their craftsmanship is second to none and I really appreciate doing business with them. I highly recommend them.
UPDATE 6/3/24: as usual, I continue to go to a&w from LC to EP. It is very well worth the extra travel time and gas to go there. They did my water pump and thermostat as well as AC service. Great job a&w! Thank you! UPDATE 7/14/22:. Please be aware that they now have two locations. I come to the one off…
Great customer service every time. Repairs done well and price is on point. Austin and his crew are awesome 👌
Car running great but noticed when I got home after running errands it was making a clicking sound after car was off?
I dont even know where to start . This shop has done nothing but good for me , especially me being from out of state . Not knowing any who to trust to get my tacoma fixed . I work in the West Texas area , my truck takes alot of beating on these lease roads .There’s many shops to choose from but after research i…
Fast service is and great staff.
Austin is very professional, polite, friendly, and customer oriented. He is very efficient in trouble shooting. We have been using his service for many years now and do recommend him highly!
Excellent service
Great! Been with them a long time and have nothing but great things to say about them.
Always pleased with the dedication of this crew!!!
Great customer service!! Fantastic work, great clean shop, professional treatment... Extremely satisfied! Thank you Scott and Austin!
Extremely professional, knowledgeable and expedient. Would trust no one else with our vehicles. The best service ever! Thank you, Ozzy and A&W!
A&W does excellent work. I trust them!
They got my vehicle in and out in a very timely manner very professional and very clean shop well organized.
Trustworthy and competent and professional
Austin and his team did a great job on both my vehicles. He was honest and did not preform work that was not needed. He kept me informed and did the work correctly and within time. I would highly recommend A&W Automotive to my family and my friends. i will continue to get all my care care needs with Austin and his team at A&W Automotive.
The shop is quite busy but they still mange to maintain great customer service and quality work.
Written on 8/5/22 I was in a car accident and I hit a curb at a high speed. I broke/ damaged the following things from my car: - CV axle shaft - left front lower control arm - left ball joint - left loaded strut assembly - left outer tie rod end - left inner tie rod - left axle shaft seal I overall thought and was…
Austin knows his stuff, very knowledgeable and cares for his customers. He is a good mechanic Great job Austin!
If you own a Toyota or a Lexus this is you go to place. Austin is very professional and knowledgeable on his work. I had a broken brake line and he took care of it! My 4Runners has 210k miles and is running like new.
Austin is a great mechanic, honest person and extremely knowledgeable! I’ve been coming to him for years. Very honest and affordable. I knew owning a Lexus would be pricey for repair work, but Austin makes it affordable. I like knowing I’m supporting a local business and fellow El Pasoan.
I am very satisfied with the service I received at A&W Automotive. The work done was thorough and efficient--everything done and recommended was necessary. I'm glad that I took my car to this shop.
Austin and his team did an amazing job and I highly recommend A&W Automotive! Austin told me over the phone that my vehicle would be ready the same day that I take it and it was! Prices were reasonable for and him and his team were super professional. I highly recommend them! Thanks again guy!
Water pump services are excellent.
The Lexus LS430 is one of the best cars ever made. So, why would I take mine to just any shop/dealer in El Paso. I chose Austin and his team of certified techs at A&W Automotive when is comes to anything on my Lexus/Toyota product because of their reviews and service. Last service performed was a highly skilled…
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 36 | — |
| Oil change | 34 | — |
| Steering & suspension repair | 15 | — |
| Brakes | 14 | — |
| Electrical repair | 12 | — |
| Transmission | 10 | — |
| Air & cabin filter replacement | 10 | — |
| Engine repair | 7 | — |
