How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%26+1.8Craft & service penalty93−0.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREA&W Automotive
El Paso, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #104Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 308 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired A&W Automotive for 8 kinds of job.
A&W Automotive for oil change
Clear ✕All 34 Google reviews tagged “Oil change”
The service manager was very helpful and thorough with providing estimates of labor and parts. He answered our questions before we agreed to the work.
I am blown away by Austin's committment to his customers. We had the linkage come loose on our 2014 Highlander on a Friday and couldn't shift to any gear. I called Ozzy and Austin was at my house on a Friday late afternoon and fixed the problem in a manner of minutes! I am grateful for A&W and more specifically,…
Service was great 👍 and done in a timely fashion. Thanks 🙏 again your work and dedication are outstanding.
This is the best auto repair shop I have used for my Toyota. Quality of work is excellent and the staff is very knowledgeable.
I consider A&W a very trustworthy, and honest repair shop. The quality of their craftsmanship is second to none and I really appreciate doing business with them. I highly recommend them.
UPDATE 6/3/24: as usual, I continue to go to a&w from LC to EP. It is very well worth the extra travel time and gas to go there. They did my water pump and thermostat as well as AC service. Great job a&w! Thank you! UPDATE 7/14/22:. Please be aware that they now have two locations. I come to the one off…
Excellent work and customer service is A&W’s top priority. They service my routine car maintenance. I trust their work and would not take my car anywhere else.
I dont even know where to start . This shop has done nothing but good for me , especially me being from out of state . Not knowing any who to trust to get my tacoma fixed . I work in the West Texas area , my truck takes alot of beating on these lease roads .There’s many shops to choose from but after research i…
Fast service is and great staff.
Excellent service
Great! Been with them a long time and have nothing but great things to say about them.
Always great service and trustworthy.
Best service in El Paso. My vehicle was well taken care of. Very professional and prompt. I would recommend this automotive shop.
Always great professional service, and follow up to ensure no issues.
Extremely professional, knowledgeable and expedient. Would trust no one else with our vehicles. The best service ever! Thank you, Ozzy and A&W!
A&W does excellent work. I trust them!
OZZIE IS THE BEST CUSTOMER REP
Was able to have my car serviced last minute on a holiday weekend!
It’s always a pleasure working A&W.. Ozzie is mainly the one we speak to. His attentiveness, his demeanor, and his customer service is amazing.. thank you for your services know we have all most the whole family there .🙏😉
Quick and nice
Austin and his team did a great job on both my vehicles. He was honest and did not preform work that was not needed. He kept me informed and did the work correctly and within time. I would highly recommend A&W Automotive to my family and my friends. i will continue to get all my care care needs with Austin and his team at A&W Automotive.
Fast service from a trusted source. Reasonable prices. Not the least expensive but worth every penny. Highly recommended!
If you own a Toyota or a Lexus this is you go to place. Austin is very professional and knowledgeable on his work. I had a broken brake line and he took care of it! My 4Runners has 210k miles and is running like new.
Austin is a great mechanic, honest person and extremely knowledgeable! I’ve been coming to him for years. Very honest and affordable. I knew owning a Lexus would be pricey for repair work, but Austin makes it affordable. I like knowing I’m supporting a local business and fellow El Pasoan.
Great mechanic for Toyota, Honda. An Nissan. High quality work, better prices and way more professional than the dealer. Austin and his team are fantastic, don't waste your money anywhere else. JB. NE EL PASO
Great mechanic for Toyota, Honda and Nissan. Reasonable prices for dealer level work, without the crazy dealer fees. If your looking for an honest, reasonable, certified mechanic call Austin. I highly recommend him Jerry B
I am very satisfied with the service I received at A&W Automotive. The work done was thorough and efficient--everything done and recommended was necessary. I'm glad that I took my car to this shop.
Austin is very knowledgeable and very trustworthy. Prices are fair and the work is impeccable. MY entire family and office staff put their trust into his work.
Rating only, no written review.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 36 | — |
| Oil change | 34 | — |
| Steering & suspension repair | 15 | — |
| Brakes | 14 | — |
| Electrical repair | 12 | — |
| Transmission | 10 | — |
| Air & cabin filter replacement | 10 | — |
| Engine repair | 7 | — |
