Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
A&W Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%26+1.8Craft & service penalty93−0.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

A&W Automotive

El Paso, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #104Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 308 Google reviews

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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A&W Automotive is better than 94% of auto repair shops.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A&W Automotive is better than 90% of auto repair shops.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A&W Automotive is better than 93% of auto repair shops.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A&W Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A&W Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A&W Automotive is better than 26% of auto repair shops.D
26

Reviews for your job

Customers hired A&W Automotive for 8 kinds of job.

A&W Automotive for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 147
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Steering & suspension repair”

David11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The service manager was very helpful and thorough with providing estimates of labor and parts. He answered our questions before we agreed to the work.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceWheel alignment
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I always take my vehicles to A&W Automotive. Wouldn't go anywhere else, Austin and his crew will take care of you at a fair and reasonable price. Why would you take your vehicle anywhere else. 5 🌟

Great priceSteering & suspension repairBrakes
EnriqueLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I consider A&W a very trustworthy, and honest repair shop. The quality of their craftsmanship is second to none and I really appreciate doing business with them. I highly recommend them.

Reasonable priceElectrical repairAir & cabin filter replacementSteering & suspension repair
Lucy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Car running great but noticed when I got home after running errands it was making a clicking sound after car was off?

Auto body & trim replacementAuto water leak repairGeneral repairs & maintenance
MarthaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very satisfied with the service friendly service and very informative and they let you know what your car needs your opinions and price before they starting doing the work highly recommended. Only thing it’s a timely process but it worth the waiting

Steering & suspension repair
B8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am always pleased to deal with Ozzie and Austin at A&W Automotive. I always get straight answers. I never have to fear that I drop off my vehicle for one thing and end up having to pay for numerous things that are discovered after dropping off my vehicle. Thanks to A&W for continued great service. Can’t imagine going anywhere else.

Steering & suspension repair
Johnny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and reasonable price!

Steering & suspension repair
Dave5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast service from a trusted source. Reasonable prices. Not the least expensive but worth every penny. Highly recommended!

BrakesEngine repairOil change
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A&W Automotive is an honest and friendly business. They told me exactly what repairs were needed on my tuck and completed the work in a timely manner. And the price was reasonable. I would recommend this place to anyone needing automotive repairs.

Steering & suspension repairTransmission
Massaro3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Written on 8/5/22 I was in a car accident and I hit a curb at a high speed. I broke/ damaged the following things from my car: - CV axle shaft - left front lower control arm - left ball joint - left loaded strut assembly - left outer tie rod end - left inner tie rod - left axle shaft seal I overall thought and was…

Auto body & trim repairAuto maintenanceBody & Trim
Antonio6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Found this shop on Google and glad I did. Austin fit me into the schedule and gave me a great price quote for the work and parts. My car was ready when they said it would be and is running great now. I would definitely recommend this shop for your mechanical needs.

Steering & suspension repair+ Quality+ Professionalism+ Value
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Austin and his team did a great job installing my lift on my Tacoma. Before getting all the parts I called them and he took the time to explain everything that I needed and was very honest. I have never felt more confident in a shop taking care of my truck. If I ever need anything I would not hesitate to go back to…

Steering & suspension repairWheel alignment+ Punctuality+ Quality+ Professionalism
Pablo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Steering & suspension repair
L8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAir conditioningSteering & suspension repair
Jimmy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Steering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 73%Reasonable 27%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance36—
Oil change34—
Steering & suspension repair15—
Brakes14—
Electrical repair12—
Transmission10—
Air & cabin filter replacement10—
Engine repair7—

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