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A Class Above Grooming

Pet groomer · Bullhead City, AZ · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%28+6.8Value 14%72+10.2Replies to reviews 7%100+7.1Craft & service penalty99−0.1Momentum penalty35−6.5Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#68 of 74 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 8%
4.7 ★★★★★ 112 Google reviews · 24 photos
90%five-star reviews
4.11★last 12 monthsAverage stars on reviews from the last 12 months only.
20%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Jul 2026latest review

A Class Above Grooming at a glance

Google reviewers rate A Class Above Grooming 4.7 out of 5 stars based on 112 reviews, with the owner responding to every comment. Positive feedback highlights affordable pricing, punctual Saturday appointments, and gentle handling of various dogs and cats, including seniors and anxious pets. Some customers note that the groomer communicates promptly about pet health issues. However, low-star reviews describe instances of pets returning with injuries or missing services like washing, alongside complaints about long wait times and difficulty reaching the business during posted hours.

  • Google rating: 4.7 out of 5 from 112 reviews (90% five-star).
  • Reviews on this page: 112 Google reviews (90 with written comments, 7 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: July 25, 2026.
  • Service: Mobile Dog Groomer serving Bullhead City, Arizona.

Data from Google, last updated October 28, 2026.

Score profile vs other mobile dog groomers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

Satisfaction61Reliability28Craft & service99Value72Momentum35Replies to reviews100Satisfaction: 61 (median 85)Reliability: 28 (median 84)Craft & service: 99 (median 91)Value: 72 (median 94)Momentum: 35 (median 100)Replies to reviews: 100 (median 66)
A Class Above GroomingMobile Dog Groomers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A Class Above Grooming: 61/100 on this factor. Category median: 85.B
61
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A Class Above Grooming: 28/100 on this factor. Category median: 84.D
28
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A Class Above Grooming: 99/100 on this factor. Category median: 91.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A Class Above Grooming: 72/100 on this factor. Category median: 94.B
72
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A Class Above Grooming: 35/100 on this factor. Category median: 100.D
35
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A Class Above Grooming: 100/100 on this factor. Category median: 66.A
100

Bar = this company · dark tick = category median.

Star ratings

112 Google reviews we collected

  • 5 stars10190%
  • 4 stars33%
  • 3 stars22%
  • 2 stars00%
  • 1 star65%

Praise vs complaints

Phrases our text analysis found in 90 written reviews

  • Praise7193%
  • Complaints57%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price360%
  • Reasonable00%
  • Overpriced240%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2432%
  • Staff & attitude2026%
  • Would recommend1114%
  • Price & value1013%
  • Speed & response912%
  • Communication23%

What customers talk about

We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They did a amazing job:) I got one happy camper we will be back and staff are friendly too!”
  • “Let me start by saying Adriana is very caring and very professional.”
  • “If you’re deciding where to get your dog groomed, I highly recommend coming here!”
  • “We having been taking our Golden Doodles there for about a year or more and she does a great job at a fair price.”
    “took forever, overpriced, and not worth the 250 dollars that we paid.”
  • “At one point in time, my one fur baby started to have breathing problems during his grooming, and she called me right away.”
  • “Adrianna is great she listened and did exactly what I asked!”

People customers mention

  • Adriana 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired A Class Above Grooming for 1 kind of job. Pick one to see what they paid and said.

Recent reviews

Kylee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They did a amazing job:) I got one happy camper we will be back and staff are friendly too!

Great priceDog grooming
Tim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I have taken my boy, Maxx,in twice so far and can't say enough good things..He absolutely loves his grooming days!

Great priceDog grooming
Tyler9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★

I took my German shepherd to her and as soon as we walked in my shepherd immediately started showing signs of abuse and would not go to her at all then when I picked my dog up she had a tight temporary leash around my dog’s neck choking never take your fur babies to her she doesn’t know how to treat your dog she…

OverpricedDog nail trimming
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

Your sign says you are open Tuesdays, yet your facility was closed, and no one was reachable by phone!

Service not listed
Valerie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I’m from Canada and I have been taking my dog Fizz here for the last three years. I have never had a problem and she does a fantastic job cutting my dogs hair. Haven’t been disappointed at all.

Customer photo from Valerie's reviewCustomer photo from Valerie's review
Alyssa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

we walked in after 6 hours of her grooming our dogs, we paid and gave a great tip before getting our dogs and they didn’t even get washed! they only gave them haircuts and one of the four came back with a wound on his inner leg. took forever, overpriced, and not worth the 250 dollars that we paid.

OverpricedDog grooming

Photos

Customer reviews

4.7 ★★★★★ 112 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Penny York13 reviewsTotal number of Google reviews Penny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Affordable and gets me in on Saturdays

  • Services: Dog grooming
Response from the owner · 3 months ago

Appreciate you 🫶🏽🐶

Nick Pranzetti9 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best groomer in the area by far!

Response from the owner · 4 months ago

Thank so much for the kind words 🐶😁🙏🏽

Kylee Anderson2 reviewsTotal number of Google reviews Kylee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a amazing job:) I got one happy camper we will be back and staff are friendly too!

  • Price assessment: Great price
  • Services: Dog grooming
Response from the owner · 8 months ago

Thank you so much 😁 can't wait till next time!

Tim S2 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have taken my boy, Maxx,in twice so far and can't say enough good things..He absolutely loves his grooming days!

  • Price assessment: Great price
  • Services: Dog grooming
Response from the owner · 9 months ago

Thank-you so much! Maxx just needed some TLC and I'm happy he loves it!! 😁

Tyler M.9 reviewsTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I took my German shepherd to her and as soon as we walked in my shepherd immediately started showing signs of abuse and would not go to her at all then when I picked my dog up she had a tight temporary leash around my dog’s neck choking never take your fur babies to her she doesn’t know how to treat your dog she claims to own dogs but doesn't know how to treat your dogs or you she treats you like your stupid i will be contacting bbb and the state do not take your dogs to her if you love your dogs she will hurt them and not care

  • Price assessment: Overpriced
  • Services: Dog nail trimming
Response from the owner · Edited a year ago

Hi there, I think you may have the wrong grooming shop, I always do nail trims while you are present as soon as you arrive and there is no need to leave your dog and come back so Maybe your thinking of the surrounding grooming shops? Im very knowledgeable at nail trims and have many years experience 😁

John Smith3 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Your sign says you are open Tuesdays, yet your facility was closed, and no one was reachable by phone!

  • Services: Service not listed
Response from the owner · 9 months ago

Hi there! Sorry for the inconvenience but We are on Christmas break until Jan 5th. My answering machine should have stated my absence for the holidays 😁

Valerie Rayner3 reviewsTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m from Canada and I have been taking my dog Fizz here for the last three years. I have never had a problem and she does a fantastic job cutting my dogs hair. Haven’t been disappointed at all.

Response from the owner · 11 months ago

Thank you so much! I love my Fizz 😍

Alyssa Rayne1 reviewTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

we walked in after 6 hours of her grooming our dogs, we paid and gave a great tip before getting our dogs and they didn’t even get washed! they only gave them haircuts and one of the four came back with a wound on his inner leg. took forever, overpriced, and not worth the 250 dollars that we paid.

  • Price assessment: Overpriced
  • Services: Dog grooming
Response from the owner · a year ago

Hello, we are sorry about your experience and the miscommunication. There was several miscommunications, given that children were in charge of drop off and pick up and not you the owner. I asked the children who I should be calling for pick and and they said to call you. When I called and texted I got no reply and then when the children picked up, I let them know I reached out but their response was, "oh she's still in the hospital" We had discussed this in person but to clarify, the dog in question was old and had a tendency to jump and bite, a scratch was on the back leg but I cannot control what happens at home if the dog persists at it.You had four dogs for the full grooming treatment, usually it takes about a couple hours per dog especially when its their first time to a new groomer. All dogs were washed with our bath system and all received full grooming. The two long haired chihuahuas even insisted on being bathed together. Each dog was $50 each for the full grooming. If you would like to try us out again we can work out something for you that makes you comfortable and completely satisfied. 😌

Ptv Luvr1 reviewTotal number of Google reviews Ptv has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Didn’t even wash or cut my dogs nails and one of them came back with a giant gash in his leg. Do not go here

Response from the owner · a year ago

Hello, we are sorry about your experience and the miscommunication. There was several miscommunications, given that children were in charge of drop off and pick up and not you the owner. I asked the children who I should be calling for pick and and they said to call you. When I called and texted I got no reply and then when the children picked up, I let them know I reached out but their response was, "oh she's still in the hospital" We had discussed this in person but to clarify, the dog in question was old and had a tendency to jump and bite, a scratch was on the back leg but i cannot control what happens at home if the dog persists at it.You had four dogs for the full grooming treatment, usually it takes about a couple hours per dog especially when its their first time to a new groomer. All dogs were washed with our bath system and all received full grooming. The two long haired chihuahuas even insisted on being bathed together. Each dog was $50 each for the full grooming. If you would like to try us out again we can work out something for you that makes you comfortable and completely satisfied. 😌

Sarah HodgesLocal Guide · 9 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best Groomer Ever! I bring both my babies to her monthly! Never disappointed! She is the best!

Response from the owner · a year ago

I love shadow and emma!! Such sweet pups ❤️

A Class Above Grooming on Google Maps →

Business details