Tile contractor · Chicago, IL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 37 tile contractorsiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★307 Google reviews · 21 photos
95%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate A.E. Tile & Flooring Inc 4.9 out of 5 based on 307 reviews. Customers frequently praise the company for punctuality, clear communication, and high-quality tile installation in bathrooms and kitchens. The owner actively responds to nearly all reviews. Some low-star feedback cites issues with uneven grout, damaged surfaces, and aggressive follow-up calls, while others mention high labor costs for large flooring projects.
Google rating: 4.9 out of 5 from 307 reviews (95% five-star).
Reviews on this page: 307 Google reviews (299 with written comments, 91 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
A.E. Tile & Flooring IncTile Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A.E. Tile & Flooring Inc: 91/100 on this factor. Category median: 93.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A.E. Tile & Flooring Inc: 88/100 on this factor. Category median: 92.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A.E. Tile & Flooring Inc: 87/100 on this factor. Category median: 99.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A.E. Tile & Flooring Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A.E. Tile & Flooring Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A.E. Tile & Flooring Inc: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
307 Google reviews we collected
4.9of 5
5 stars29395%
4 stars72%
3 stars10%
2 stars10%
1 star52%
Praise vs complaints
Phrases our text analysis found in 299 written reviews
98%praise
Praise73898%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price215%
Reasonable1185%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response15621%
Staff & attitude15421%
Quality & results14820%
Would recommend13518%
Communication8311%
Price & value598%
Honesty & trust152%
What customers talk about
We read 299 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We are very happy with the work and Diego the Tech was on time and very professional.”
“He never came and never returned our calls.”
“Very professional craftsmen, Carlos & his son, with perfect results.”
“The owner was rude and unprofessional in handling these issues.”
“Diego removed a botched previously installed shower door and did a superb job of installing new door.”
“We also had a shelf put in and everything they did looked sloppy!”
“He turned a nightmare into a beautiful dream bathroom and I can’t thank him or recommend him more.”
“Aldo was easy to deal with and was very prompt and clear with communication.”
“They were able to supply me with a reasonable quote within the day and was able to install 2 days after the tile was received.”
“Extremely overpriced at over $1,000 per square feet”
“I honestly can’t say enough nice things about AE Tile.”
People customers mention
Aldo69 reviews
Chris16 reviews
Carlos10 reviews
Diego8 reviews
Juan7 reviews
Tim6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A.E. Tile & Flooring Inc for 8 kinds of job. Pick one to see what they paid and said.
JjulieLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Super efficient and friendly. Bathroom looks great and will use again for next project.
Reasonable price
HHoward4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We are very happy with the work and Diego the Tech was on time and very professional.
Reasonable price
JJoseph3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Aldo was easy to deal with and was very prompt and clear with communication. Diego removed a botched previously installed shower door and did a superb job of installing new door.Start to finish with careful attention to protecting surrounding area, detail and cleanup. Well done
GGeorge9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We contacted AE Tile, Aldo the owner to see if they can fix my kitchen backsplash that was recently installed. We were not happy on how it was installed and the way it looked. After inspection, Aldo informed me that it needed to be torn down and start from the beginning. We are glad that we went with AE Tile.…
Great price
JJoe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Aldo and his guys did a great job with our full bathroom remodel. New floor and wall tiles, vanity countertop and sink, plumbing, lighting fixtures, and a vanity accent tiled wall. From start to finish his guys produced excellent results.
Reasonable price
PPatLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
A picture is worth a thousand words. Thank you Aldo - your crew was outstanding! Many thanks.
Super efficient and friendly. Bathroom looks great and will use again for next project.
Price assessment: Reasonable price
Tile types: Natural stone
Response from the owner · a week ago
Thank you so much for sharing your experience, Julie. We’re truly grateful for your kind words about our efficiency and friendliness, and we’re delighted that your bathroom looks great. We appreciate your support and look forward to serving you again.
H
Howard Florence4 reviewsiTotal number of Google reviews Howard has written across all businesses on Google Maps, not just this one.
We are very happy with the work and Diego the Tech was on time and very professional.
Price assessment: Reasonable price
Tile types: Ceramic
Response from the owner · a week ago
Thank you so much for sharing your experience, Howard. We’re truly grateful for your kind words about the work and Diego’s punctuality and professionalism. It was a pleasure serving you, and we appreciate your support.
J
Joseph Risner3 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Aldo was easy to deal with and was very prompt and clear with communication. Diego removed a botched previously installed shower door and did a superb job of installing new door.Start to finish with careful attention to protecting surrounding area, detail and cleanup. Well done
Response from the owner · 2 weeks ago
Thank you so much for sharing your experience, Joseph. We’re truly grateful for your kind words about Aldo’s communication and Diego’s careful shower door installation, including the protection of the surrounding area, attention to detail, and cleanup. We appreciate your recognition of their work.
G
George R9 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
We contacted AE Tile, Aldo the owner to see if they can fix my kitchen backsplash that was recently installed. We were not happy on how it was installed and the way it looked. After inspection, Aldo informed me that it needed to be torn down and start from the beginning. We are glad that we went with AE Tile. Diego the installer did an excellent job! He took his time to make sure everything was perfect! We highly recommend that you contact AE Tile. You will not be disappointed!
Price assessment: Great price
Response from the owner · 2 weeks ago
Thank you so much for sharing your experience, George. We’re grateful that we could address the backsplash installation concerns and that Diego’s careful work exceeded your expectations. We truly appreciate your recommendation and are glad you’re happy with the finished result.
J
Joe Culotta2 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Aldo and his guys did a great job with our full bathroom remodel. New floor and wall tiles, vanity countertop and sink, plumbing, lighting fixtures, and a vanity accent tiled wall. From start to finish his guys produced excellent results.
Price assessment: Reasonable price
Tile types: Porcelain
Response from the owner · 3 weeks ago
Thank you, Joe, for your five-star review and for trusting us with your full bathroom remodel! It was a pleasure bringing all the details together, and we’re so glad you’re happy with the results. I’ll share your kind words with the crew. We truly appreciate your business and hope you enjoy your new bathroom for years to come! — Aldo and the AE TILE FLOORING team
K
Kevin Maloy5 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Excellent communication. Very professional and outstanding work quality!
Price assessment: Reasonable price
Tile types: Glass tile
Response from the owner · 3 weeks ago
Thank you so much for sharing your experience, Kevin. We’re truly grateful for your kind words about our communication, professionalism, and work quality. It was a pleasure serving you, and we appreciate your support.
P
Pat CallahanLocal Guide · 18 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
A picture is worth a thousand words. Thank you Aldo - your crew was outstanding! Many thanks.
Response from the owner · a year ago
Thank you so much for your kind words, Pat! We're thrilled to hear that you had a great experience with Aldo and the crew. Your satisfaction means the world to us! If you need anything in the future, don't hesitate to reach out. Enjoy your new flooring!
D
Diane Coughlin1 reviewiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Working with A&E tile was simply the best experience I have ever had with a contractor. The communication was incredible. All questions were answered within minutes. The crew that installed my tile was amazing...it is accurate to call them artists. They figured the most beautiful and dramatic way to install the materials. Their work was perfection, exceeding my every expectation. If anyone is considering having tile installed, this company is unquestionably the best choice.
Price assessment: Reasonable price
Tile types: Porcelain
Response from the owner · a month ago
Thank you so much for sharing your experience, Diane. We’re truly grateful for your kind words about our communication and installation crew, and it’s wonderful to hear that their craftsmanship exceeded your expectations. Your recognition means a great deal to our entire team.
J
Jordyn Keller7 reviewsiTotal number of Google reviews Jordyn has written across all businesses on Google Maps, not just this one.
Aldo and his team did an amazing job on the renovation of my master bathroom! I had hired a contractor before him that completely messed up on the basic plumbing structure and luckily Aldo came in and saved us from a total nightmare! I had been crying and Aldo and his team reassured me that they would fix the mistakes and leave me with a beautiful and very functional master bathroom! He turned a nightmare into a beautiful dream bathroom and I can’t thank him or recommend him more. Not only were they efficient but they cared about the turmoil I had been previously put through! ALDO has to be rated number one in his field!!
Response from the owner · a month ago
Thank you so much for sharing your experience, Jordyn. We’re grateful that Aldo and our team could correct the plumbing issues and turn a difficult situation into a beautiful, functional master bathroom. Your kind words about our efficiency, care, and workmanship mean a great deal to us.
R
Rosemarie Ourada1 reviewiTotal number of Google reviews Rosemarie has written across all businesses on Google Maps, not just this one.
My ceramic bathroom floor is beautiful and completed in a timely manner! Would use them again.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for sharing your experience, Rosemarie. It’s wonderful to hear that you’re pleased with your new ceramic bathroom floor and the efficiency of the installation. Your kind words and recommendation mean a lot.
