Tile contractor · Chicago, IL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 37 tile contractorsiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★50 Google reviews · 3 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate STile Tile Contractors five stars based on fifty reviews, noting that the owner responds to all feedback. Customers frequently cite punctuality, clear communication, and fair pricing as key aspects of the service. Recurring themes include precise layout, clean grout lines, and thorough site cleanup after installation projects like floors, showers, and backsplashes. The excerpts do not present any common criticisms or low-star patterns.
Google rating: 5.0 out of 5 from 50 reviews (100% five-star).
Reviews on this page: 50 Google reviews (50 with written comments).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
STile Tile ContractorsTile Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.STile Tile Contractors: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.STile Tile Contractors: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.STile Tile Contractors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.STile Tile Contractors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
Bar = this company · dark tick = category median.
Star ratings
50 Google reviews we collected
5.0of 5
5 stars50100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 50 written reviews
99%praise
Praise7099%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price583%
Reasonable117%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1623%
Speed & response1420%
Staff & attitude1217%
Would recommend1014%
Price & value811%
Communication710%
Honesty & trust46%
What customers talk about
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Incredible efficiency and the quality is top-notch.”
“The team that came was pretty efficient about the whole thing moved furniture carefully and kept things organized while they worked.”
“Pricing in Chicago for this kind of work is all over the place and I got three quotes, theirs wasn't the cheapest option but it wasn't crazy either.”
“If you're looking for top-tier tile installation, look no further.”
“The work was done on time, and it was very affordable.”
“After getting a few quotes around Oak Park and comparing, their price landed in the middle but they explained the prep work in a way that made sense.”
“Had our entire floor retired and honestly the floor look incredible now.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired STile Tile Contractors for 2 kinds of job. Pick one to see what they paid and said.
SShane6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had STile redo the entryway and part of the kitchen with a large format tile my wife picked out. I was a little nervous about the size becuase I know those are harder to install without lippage, but the installers knew exactly what to do. They took time on the layout before cutting anything, which I appreciated…
BBill6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Our old bathroom floor had cracked tiles and water was getting under them, which was starting to smell pretty bad. STile pulled everything up, found the subfloor needed some patching, and laid new porcelain tile that actually sits flat. After getting a few quotes around Oak Park and comparing, their price landed in…
KKrystiLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Kitchen backsplash looks great! Grout lines are actually straight which I can’t say for the last person who tried
. They were in and out in a day and left the place clean
Great price
QQueenLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Our kitchen backsplash was the main reason we booked SiTile Tile Contractors, and that is exactly where they stood out.
The layout looks clean, and the finish changed the feel of the whole kitchen without making it look overdone.
HHeather5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Had STile do the tile in our master bath and the kitchen backsplash, two separate visits about a month apart. First time around they walked me through the layout options because I was stuck between a stacked pattern and a basic offset, and the answers were straight without trying to upsell. The actual install was…
Great priceTile backsplash installation
BBry10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I got our shower retiled by STile and the floor in the half bath while they were at it. The work is really solid and the layout on the shower wall lines up with the niche perfectly, which the last guy who quoted us said wasn't really doable without cutting weird slivers. These guys figured it out. Grout is even, no…
Reasonable priceTile work installationInstall flooring
Had STile redo the entryway and part of the kitchen with a large format tile my wife picked out. I was a little nervous about the size becuase I know those are harder to install without lippage, but the installers knew exactly what to do. They took time on the layout before cutting anything, which I appreciated because the pattern lines up with the doorways instead of ending on some weird sliver. The crew was quiet and worked pretty long days. There was one cut around a floor vent that I thought looked a bit rough at first but they came back the next morning and swapped that piece out without me having to ask twice. Cleanup was fine, no grout haze left on anything. Price was in line with the other quote I got but their timeline was shorter so that made the decision easier for us.
Response from the owner · a day ago
Your encouraging words are so appreciated, thank you sincerely!
B
Bill Mars6 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Our old bathroom floor had cracked tiles and water was getting under them, which was starting to smell pretty bad. STile pulled everything up, found the subfloor needed some patching, and laid new porcelain tile that actually sits flat. After getting a few quotes around Oak Park and comparing, their price landed in the middle but they explained the prep work in a way that made sense. Floor has been solid for about two months now, no issues.
Response from the owner · a day ago
Your kind words truly warm our hearts, thank you!
K
Krysti NewkirkLocal Guide · 31 reviewsiTotal number of Google reviews Krysti has written across all businesses on Google Maps, not just this one.
Kitchen backsplash looks great! Grout lines are actually straight which I can’t say for the last person who tried
. They were in and out in a day and left the place clean
Price assessment: Great price
Response from the owner · a day ago
We're thankful for your generosity and encouraging words.
Q
Queen DavisLocal Guide · 19 reviewsiTotal number of Google reviews Queen has written across all businesses on Google Maps, not just this one.
Our kitchen backsplash was the main reason we booked SiTile Tile Contractors, and that is exactly where they stood out.
The layout looks clean, and the finish changed the feel of the whole kitchen without making it look overdone.
Response from the owner · 3 months ago
We truly appreciate your positive feedback and support.
H
Heather Lee5 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Had STile do the tile in our master bath and the kitchen backsplash, two separate visits about a month apart. First time around they walked me through the layout options because I was stuck between a stacked pattern and a basic offset, and the answers were straight without trying to upsell. The actual install was clean. Cuts around the outlets and the niche came out tight, grout lines are even, no lippage on the floor that I can feel walking barefoot. There's not a huge list of tile companies in Lincolnwood that take smaller residential jobs seriously, so I was glad these guys did. Backsplash visit went even faster, two days including grout, and they were careful about the countertop since it's quartz. Price was in the middle of the quotes I got and I think the work justifies it. Already passed their number to a coworker who's redoing her shower floor this spring.
Price assessment: Great price
Services: Tile backsplash installation
Response from the owner · 3 months ago
We're grateful for your wonderful review.
B
Bry B10 reviewsiTotal number of Google reviews Bry has written across all businesses on Google Maps, not just this one.
I got our shower retiled by STile and the floor in the half bath while they were at it. The work is really solid and the layout on the shower wall lines up with the niche perfectly, which the last guy who quoted us said wasn't really doable without cutting weird slivers. These guys figured it out. Grout is even, no haze left on the tile, caulking in the corners looks clean. Pricing in Chicago for this kind of work is all over the place and I got three quotes, theirs wasn't the cheapest option but it wasn't crazy either. They showed up both days when they said. But the only thing i'd say is dusting during cutting was more than I expected but they had plastic up so it stayed mostly in the bathroom. I been using the shower every day for about two weeks now and nothing is shifting or cracking.
Price assessment: Reasonable price
Services: Tile work installation, Install flooring
Response from the owner · 3 months ago
Thank you for the fantastic feedback!
J
Jay MoneyLocal Guide · 37 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Had our entire floor retired and honestly the floor look incredible now.went from old carpet that was stained beyond saving to a nice porcelain tile throughout the living room,hallway and kitchen. The team that came was pretty efficient about the whole thing moved furniture carefully and kept things organized while they worked. One thing I noticed is how level everything is, like there were some spots where our subfloor was uneven and they built it up before laying anything down so nothing would Crack later. Great color matches exactly what we picked.only took about a week which seemed fast for the amount of square footage they covered. The transition strips between rooms look good too, not like an afterthought which I've seen at other places
Response from the owner · 3 months ago
Thank you for the encouragement and for believing in what we do.
M
Maggie Compton7 reviewsiTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
The backsplash in our kitchen turned out way better than what i was picturing honestly. went with this herringbone pattern in a matte white subway tile and STile matched everything up so tight at the corners it almost looks like one solid piece. my sister came over and spent like ten minutes just staring at it lol. grout lines are super consistent too which i know is the hard part with that pattrn. already thinking about redoing the bathroom floor next.
Response from the owner · 6 months ago
Thank you for choosing STile for your herringbone backsplash installation. We’re glad the kitchen turned out better than expected.
J
Joe Parsaca2 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
got 5 quotes and these guys were the only ones who actually measured everything and asked about our lifestyle before recommending tile. they showed up on time every day and cleaned up. even came back to seal the grout a week later. really happy with the whole experience and the shower looks awesome.
Response from the owner · 6 months ago
Thank you for trusting us with your shower tile installation. Glad the planning, cleanup, and grout sealing stood out.
A
Aaron Garms7 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
