Carpet cleaning service · La Verne, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%75+18.2Value 14%95+13.4Replies to reviews 7%94+6.6Craft & service penalty99−0.1Momentum penalty88−1.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 56 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 9%
4.8★★★★★125 Google reviews · 24 photos
94%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$280typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers frequently praise the punctuality, thoroughness, and clear communication of the technicians during carpet, floor, and upholstery cleaning services. Many customers highlight the quality of results, particularly for pet stains and deep cleaning needs. However, several low-star reviews criticize significant discrepancies between phone quotes and final invoices, citing unexpected charges for square footage, stairs, or credit card payments that exceeded initial estimates.
Google rating: 4.8 out of 5 from 125 reviews (94% five-star).
Reviews on this page: 125 Google reviews (120 with written comments, 13 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 9, 2026.
Service: Upholstery Cleaner serving La Verne, California.
Data from Google, last updated November 3, 2026.
Score profile vs other upholstery cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A Mobile Carpet & Floor Cleaning: 80/100 on this factor. Category median: 96.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A Mobile Carpet & Floor Cleaning: 75/100 on this factor. Category median: 96.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A Mobile Carpet & Floor Cleaning: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A Mobile Carpet & Floor Cleaning: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A Mobile Carpet & Floor Cleaning: 88/100 on this factor. Category median: 100.A
88
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A Mobile Carpet & Floor Cleaning: 94/100 on this factor. Category median: 83.A
94
Bar = this company · dark tick = category median.
Star ratings
125 Google reviews we collected
4.8of 5
5 stars11894%
4 stars11%
3 stars22%
2 stars00%
1 star43%
Praise vs complaints
Phrases our text analysis found in 120 written reviews
97%praise
Praise26397%
Complaints83%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price1447%
Reasonable1447%
Overpriced27%
Not sure00%
$280+6% vs typical upholstery cleaning
Middle half of what 25 customers paid ($221–$397) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7327%
Staff & attitude6223%
Speed & response4015%
Would recommend3513%
Communication249%
Price & value228%
Honesty & trust156%
What customers talk about
We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a great experience with this carpet cleaning service!”
“Mike was very professional, punctual, respectful, and thorough with his work.”
“Mike did an amazing job and fast i would definitely recommend them!”
“I highly recommend him to anyone looking for reliable and professional carpet cleaning.”
“He took his time in explaining everything he was going to do and also show us time to time how beautiful the carpets were coming out.”
“Great customer service, fair pricing, and excellent quality work.”
“Once at the house I was told that they charge by square foot, however they don't deduct the size of the bed which means you get overcharged.”
“We can genuinely see and feel a difference in our floors—they look cleaner, feel cleaner, and made such a noticeable difference in our new home.”
People customers mention
Mike24 reviews
Michael14 reviews
Jim5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A Mobile Carpet & Floor Cleaning for 6 kinds of job. Pick one to see what they paid and said.
IIvonette2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had a great experience with this carpet cleaning service! Mike was very professional, punctual, respectful, and thorough with his work. He took the time to make sure everything was cleaned properly, and I really appreciated how attentive he was to every detail! He took his time in explaining everything he was…
JJohn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Mobile Carpet and Floor Cleaning are without a doubt the best carpet cleaning service I’ve ever had. I’m a landlord and I’ve seen a lot of carpet cleaners and Mike Ginoreo of Mobile is the best!
Paid $250–300Great priceCarpet steam cleaning
PPatricia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mike arrived promptly and conducted himself with a high degree of professionalism. He took the time to thoroughly explain each step of the process and I am extremely satisfied with the quality oh his work.
I’m hosting a meeting of my book club for the first time next week , and now can proudly welcome the members to my home.
JJeramy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Did a great job, on the couch and stairs.
Previos zero company left carpets cleanish and tan crunchy, everything’s back to soft now.
AAlex1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Comparing this service to prior services I’ve had I noticed much better results right away. The technician is very knowledgeable and professional. I will definitely contract this company for future services and recommend a family member members.
Paid $200–250Great pricePower/pressure washing
NNickLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
‼️Be aware before you book. Quoted about $220 over the phone for upstairs carpet only. I told them 3 bedrooms, 1 walk-in, and 3 regular closets.
The invoice came to $360 before a “5% Review Discount,” then $342 after $18 off. Itemized on the ticket: clean carpet 560 sq ft at $230, stairs 16x5 at $80, plus 2…
I had a great experience with this carpet cleaning service! Mike was very professional, punctual, respectful, and thorough with his work. He took the time to make sure everything was cleaned properly, and I really appreciated how attentive he was to every detail! He took his time in explaining everything he was going to do and also show us time to time how beautiful the carpets were coming out. You can tell he takes pride in his work and cares about providing excellent service. I highly recommend him to anyone looking for reliable and professional carpet cleaning. I will definitely use his services again!
Price assessment: Great price
Price: $350–400
Services: Carpet steam cleaning, General carpet cleaning
J
John Vega3 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Mobile Carpet and Floor Cleaning are without a doubt the best carpet cleaning service I’ve ever had. I’m a landlord and I’ve seen a lot of carpet cleaners and Mike Ginoreo of Mobile is the best!
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning
D
Diego Moya2 reviewsiTotal number of Google reviews Diego has written across all businesses on Google Maps, not just this one.
I had A Mobile Carpet & Floor Cleaning disinfectant drain/black water from the carpet of the back room and restroom floor. Mike did an amazing job and fast i would definitely recommend them!!
Price assessment: Great price
P
Patricia Hessenflow1 reviewiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Mike arrived promptly and conducted himself with a high degree of professionalism. He took the time to thoroughly explain each step of the process and I am extremely satisfied with the quality oh his work.
I’m hosting a meeting of my book club for the first time next week , and now can proudly welcome the members to my home.
Price assessment: Reasonable price
Price: $400–450
Services: Carpet steam cleaning, Area rug cleaning
J
Jeramy9 reviewsiTotal number of Google reviews Jeramy has written across all businesses on Google Maps, not just this one.
Comparing this service to prior services I’ve had I noticed much better results right away. The technician is very knowledgeable and professional. I will definitely contract this company for future services and recommend a family member members.
Price assessment: Great price
Price: $200–250
Services: Power/pressure washing
Response from the owner · a week ago
Thank you so much Alex. We appreciate the review!
S
Stephanie Ruiz3 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
We had such a great experience with Michael and couldn’t be happier with the results! We had just moved in and quickly realized our floors needed a good professional cleaning. When we decided they needed to be cleaned ASAP, the company was able to fit us in the very next day, which we really appreciated.
Michael was friendly, professional, and communicative throughout the entire process. What really stood out was how much he cared about the final result. When he felt the floors could look even better, he went the extra mile and kept working until he was truly happy with how they turned out.
We can genuinely see and feel a difference in our floors—they look cleaner, feel cleaner, and made such a noticeable difference in our new home. Michael clearly takes pride in his work, and that kind of dedication and customer service is hard to find.
Highly recommend Michael and this company! We would absolutely use them again.
Response from the owner · a month ago
Thank you so much Stephanie for the 5 star review. We appreciate your business!
N
Nick ValmoresLocal Guide · 17 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
‼️Be aware before you book. Quoted about $220 over the phone for upstairs carpet only. I told them 3 bedrooms, 1 walk-in, and 3 regular closets.
The invoice came to $360 before a “5% Review Discount,” then $342 after $18 off. Itemized on the ticket: clean carpet 560 sq ft at $230, stairs 16x5 at $80, plus 2 bedrooms with closets, master with walk-in, and hallway. That is more than $100 over the phone quote.
The tip also felt mandatory. I asked if a tip was required and was told it was not. The technician stayed until I paid one.
They also wrote “5% Review Discount” on the work order for leaving a Google review. That is against Google’s review policy. No wonder the listing has so many reviews, they solicit them in exchange for a discount. I received the $18 off and am posting an honest review instead of the one they asked for.
Would not book again.
Price assessment: Overpriced
Price: $350–400
Services: Carpet steam cleaning
J
Jennifer Wang4 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
